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Unable to download renewal of WOC RRS feed

  • Question

  • I am trying to renew WOC. I get an error message from Microsoft Billing and Management that they do not have a relationship with Windows and cannot process my request. How do I get renewed? Is there a version for 2008 available as and upgrade in the stores?

    Tuesday, January 15, 2008 8:26 PM

Answers

  • Sign in with your LiveID for your subscription (Help/About in OneCare if it is still installed) at http://billing.microsoft.com

    You should be able to renew from there.

    If you continue to get that error, and can't renew, please contact support to have them look into the problem - 

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    If it fails to validate your subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.

    -steve

    Tuesday, January 15, 2008 10:17 PM
    Moderator