Answered by:
outlook live login problem

Question
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401 - Unauthorized: Access is denied due to invalid credentials.
Good day all,
When I try to sign in to Outlook this is from msn.com curentley login to msn account also can see emails when mouse over outlook link top left on msn.com.
Well when clicked into outlook I get this message: 401 - Unauthorized: Access is denied due to invalid credentials. You do not have permission to view this directory or page using the credentials that you supplied.
This is the first time I see this error message, I already tried different browsers but the problem persist.
I appreciate any help you can provide.
Best regards,
- Edited by 401Unauthorized Friday, November 16, 2018 2:30 AM better info
- Moved by Peter GeelenMVP Wednesday, December 5, 2018 9:20 PM
Answers
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Hi,
It's down, please wait:
https://portal.office.com/servicestatus
Avis de non-responsabilité:
Mon opinion ne peut pas coïncider avec la position officielle de Microsoft.
Bien cordialement, Andrei ...
MCP- Proposed as answer by Richard MuellerMVP, Banned Friday, November 16, 2018 2:34 PM
- Marked as answer by Richard MuellerMVP, Banned Friday, November 23, 2018 2:34 PM
- Edited by Qinghui MengMicrosoft contingent staff Wednesday, August 3, 2022 12:50 AM update for accessibility
All replies
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Hi,
It's down, please wait:
https://portal.office.com/servicestatus
Avis de non-responsabilité:
Mon opinion ne peut pas coïncider avec la position officielle de Microsoft.
Bien cordialement, Andrei ...
MCP- Proposed as answer by Richard MuellerMVP, Banned Friday, November 16, 2018 2:34 PM
- Marked as answer by Richard MuellerMVP, Banned Friday, November 23, 2018 2:34 PM
- Edited by Qinghui MengMicrosoft contingent staff Wednesday, August 3, 2022 12:50 AM update for accessibility
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It seems now that everything is ok.
https://portal.office.com/servicestatus
Avis de non-responsabilité:
Mon opinion ne peut pas coïncider avec la position officielle de Microsoft.
Bien cordialement, Andrei ...
MCP- Edited by Qinghui MengMicrosoft contingent staff Wednesday, August 3, 2022 12:51 AM update for accessibility
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It's not ok for me still. I am getting the same 401 error. I am using an Acer Chromebook 14 CB3-431 and using Google Chrome browser. I never had this problem before when accessing outlook on this computer and browser. Also I can't access Bing either, but it isn't the 401 error message for that.
- Edited by JPROC9 Saturday, November 17, 2018 7:33 AM
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Choose Account Settings > Account Settings. On the Email tab, choose your account (profile), and then choose Repair. Note: The Repair option isn't available if you're using Outlook 2016 to connect to an Exchange account. Follow the prompts in the wizard, and when you're done, restart Outlook.
Regards,
Peter