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Downloaded new version of office 2007 yesterday but still have a ''non genuine'' copy RRS feed

  • Question

  • Hello,

    Had the message relating to non genuine office etc, being unsure of the origin of my current product I took up the option through the HUP arrangement to download direct from microsoft for £8.95 yesterday but the product is still coming up as non gneuine. Can you tell me why please?

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {C800F877-9050-40D0-B818-AFB44E6546D8}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C800F877-9050-40D0-B818-AFB44E6546D8}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1076888186-943256096-1525592174</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2500 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>F.2B</Version><SMBIOSVersion major="2" minor="4"/><Date>20080507000000.000000+000</Date></BIOS><HWID>04303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>218D741800E6586</Val><Hash>QBL/8nSHrqscRihNf99eBzNc4Y8=</Hash><Pid>89388-707-0835192-65460</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>B8DB73D63C776D4</Val><Hash>z9hQ6FI3MAE/gEwnAW1qsQnQ6CA=</Hash><Pid>81599-874-8088882-65132</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-2057-6000.0000-2002007
    Installation ID: 232430874181950625111752870916022572907276771151156051
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: QgAAAAEABwABAAIAAQACAAAABAABAAEAJJRc3qDw/nD+bjqw1iBGSQYMRoMCZ7z+IC7y9C3i8k0BZyQCjKusViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      TCPA   Intel    CRESTLN
      TMOR   PTLTD          
      SLIC   HPQOEM  SLIC-MPC
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci

    Many thanks Ryan

    Thursday, December 3, 2009 8:25 PM

Answers

  • Hello ryanos,

    Here is a snippet of your mgadaig report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    As you can see, your HP computer has two installations of Office Enterprise 2007, a nongenuine volume licensing installation that was done with an Invalid Volume Licensing Key, and a presumably genuine retail license installation (expected under the HUP) that is not yet activated.

    To clear up this issue, uninstall the previous nongenuine installation of Office Enterprise 2007, then restart twice.  Next, open an Office program such as Word 2007.  Office should present you with the Activation Wizard at this point, so please activate online normally.

    Restart once more, then visit www.microsoft.com/genuine and click the Validate Office button to ensure your remaining Office installation validates normally.

    Finally, double-check that all is well by opening several Office programs to make sure that you no longer see nongenuine notices.

    If you do continue to see nongenuine notices, then there is some additional cleanup we have to do of remnants left behind by the nongenuine Office installation.  If that's the case, please post back for further instructions.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by ryanos Friday, December 4, 2009 9:09 PM
    Thursday, December 3, 2009 10:35 PM

All replies

  • Hello ryanos,

    Here is a snippet of your mgadaig report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    As you can see, your HP computer has two installations of Office Enterprise 2007, a nongenuine volume licensing installation that was done with an Invalid Volume Licensing Key, and a presumably genuine retail license installation (expected under the HUP) that is not yet activated.

    To clear up this issue, uninstall the previous nongenuine installation of Office Enterprise 2007, then restart twice.  Next, open an Office program such as Word 2007.  Office should present you with the Activation Wizard at this point, so please activate online normally.

    Restart once more, then visit www.microsoft.com/genuine and click the Validate Office button to ensure your remaining Office installation validates normally.

    Finally, double-check that all is well by opening several Office programs to make sure that you no longer see nongenuine notices.

    If you do continue to see nongenuine notices, then there is some additional cleanup we have to do of remnants left behind by the nongenuine Office installation.  If that's the case, please post back for further instructions.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by ryanos Friday, December 4, 2009 9:09 PM
    Thursday, December 3, 2009 10:35 PM
  • Many thanks all sorted
    Friday, December 4, 2009 9:10 PM