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Downloaded new version of office 2007 yesterday but still have a ''non genuine'' copy

Question
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Hello,
Had the message relating to non genuine office etc, being unsure of the origin of my current product I took up the option through the HUP arrangement to download direct from microsoft for £8.95 yesterday but the product is still coming up as non gneuine. Can you tell me why please?
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: 0x0
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {C800F877-9050-40D0-B818-AFB44E6546D8}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.090803-2339
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
Microsoft Office Enterprise 2007 - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C800F877-9050-40D0-B818-AFB44E6546D8}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1076888186-943256096-1525592174</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2500 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>F.2B</Version><SMBIOSVersion major="2" minor="4"/><Date>20080507000000.000000+000</Date></BIOS><HWID>04303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>218D741800E6586</Val><Hash>QBL/8nSHrqscRihNf99eBzNc4Y8=</Hash><Pid>89388-707-0835192-65460</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>B8DB73D63C776D4</Val><Hash>z9hQ6FI3MAE/gEwnAW1qsQnQ6CA=</Hash><Pid>81599-874-8088882-65132</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500061-02-2057-6000.0000-2002007
Installation ID: 232430874181950625111752870916022572907276771151156051
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: WQD8Q
License Status: LicensedHWID Data-->
HWID Hash Current: QgAAAAEABwABAAIAAQACAAAABAABAAEAJJRc3qDw/nD+bjqw1iBGSQYMRoMCZ7z+IC7y9C3i8k0BZyQCjKusViqFOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
TCPA Intel CRESTLN
TMOR PTLTD
SLIC HPQOEM SLIC-MPC
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhciMany thanks Ryan
Thursday, December 3, 2009 8:25 PM
Answers
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Hello ryanos,
Here is a snippet of your mgadaig report:
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
Microsoft Office Enterprise 2007 - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
As you can see, your HP computer has two installations of Office Enterprise 2007, a nongenuine volume licensing installation that was done with an Invalid Volume Licensing Key, and a presumably genuine retail license installation (expected under the HUP) that is not yet activated.
To clear up this issue, uninstall the previous nongenuine installation of Office Enterprise 2007, then restart twice. Next, open an Office program such as Word 2007. Office should present you with the Activation Wizard at this point, so please activate online normally.
Restart once more, then visit www.microsoft.com/genuine and click the Validate Office button to ensure your remaining Office installation validates normally.
Finally, double-check that all is well by opening several Office programs to make sure that you no longer see nongenuine notices.
If you do continue to see nongenuine notices, then there is some additional cleanup we have to do of remnants left behind by the nongenuine Office installation. If that's the case, please post back for further instructions.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by ryanos Friday, December 4, 2009 9:09 PM
Thursday, December 3, 2009 10:35 PM
All replies
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Hello ryanos,
Here is a snippet of your mgadaig report:
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
Microsoft Office Enterprise 2007 - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
As you can see, your HP computer has two installations of Office Enterprise 2007, a nongenuine volume licensing installation that was done with an Invalid Volume Licensing Key, and a presumably genuine retail license installation (expected under the HUP) that is not yet activated.
To clear up this issue, uninstall the previous nongenuine installation of Office Enterprise 2007, then restart twice. Next, open an Office program such as Word 2007. Office should present you with the Activation Wizard at this point, so please activate online normally.
Restart once more, then visit www.microsoft.com/genuine and click the Validate Office button to ensure your remaining Office installation validates normally.
Finally, double-check that all is well by opening several Office programs to make sure that you no longer see nongenuine notices.
If you do continue to see nongenuine notices, then there is some additional cleanup we have to do of remnants left behind by the nongenuine Office installation. If that's the case, please post back for further instructions.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by ryanos Friday, December 4, 2009 9:09 PM
Thursday, December 3, 2009 10:35 PM -
Many thanks all sortedFriday, December 4, 2009 9:10 PM