locked
error 0x800402c9 RRS feed

  • Question

  • I have 50= gigs. Purchased product key. Will not accept due to error above.

    Results of tool:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-PY6BX-K24PJ-TWT6M
    Windows Product Key Hash: gBNdtaXuo+0yYWQ2vJRYtwUVPx0=
    Windows Product ID: 55274-643-7213323-23776
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {45349E0C-AAEE-4E8F-B8F6-C382991113BE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Standard for Students and Teachers - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{45349E0C-AAEE-4E8F-B8F6-C382991113BE}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TWT6M</PKey><PID>55274-643-7213323-23776</PID><PIDType>1</PIDType><SID>S-1-5-21-1644491937-1844237615-725345543</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>PX743AA-ABA a1110n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.08</Version><SMBIOSVersion major="2" minor="4"/><Date>20050509******.******+***</Date></BIOS><HWID>E135344F0184206C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.18.7"/><File Name="WgaLogon.dll" Version="1.7.18.7"/></GANotification></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{913D0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard for Students and Teachers</Name><Ver>10</Ver><Val>8F47AD9D5EFD150</Val><Hash>SH091dcl9MHw51a1GpihKUcQ5LM=</Hash><Pid>55866-720-8900245-17015</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: E107:Compaq Computer Corporation|108F7:Compaq Computer Corporation|108F7:Compaq Computer Corporation|E107:Hewlett-Packard Company|1085F:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Tuesday, January 12, 2010 6:01 PM

Answers

  • Hello squeezer4,

    When Product Key updates fail, typically it is for one of two major reasons:  (1) the nongenuine installation has so many hacks and cracks that the updater cannot repair all of them, and (2) the updater cannot establish a reliable connection to the MS servers because of an internet connectivity problem on the computer, sometimes due to protective programs installed on the computer being updated, such as antispyware or firewall programs.

    AFAIK, there has never been a specific fix for the somewhat generic error message you are receiving.  Unfortunately, if the PK updater does not work, then you have to offload your data and then repartition, reformat, and cleanly install.  That is why the WGA Kit also includes a genuine Microsoft hologrammed Windows XP installation CD, which they sent you as part of your order.  It could take a week or two for you to receive it, depending upon postal/delivery service.

    I noticed that you have an HP Pavilion computer.  If the computer still has a Certificate of Authenticity affixed to the computer, another option you could have taken was to order a set of Recovery/Reinstallation discs from HP, assuming they are still available for that exact model.  Here is the support page for that model:  http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&product=470505&lang=en  Click on the CD-ROM Order Page--Recovery Disks to see if they are available.  I happened to order some from HP last week and they were pretty cheap, less than $20 delivered by mail.

    Good Luck!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, January 19, 2010 10:46 PM
    Wednesday, January 13, 2010 3:49 PM