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Error [0x80070426] RRS feed

  • Question

  • This copy of Windows did not pass genuine validation. Either an unauthorized change was made to your Windows license or a software program installed on this computer is not currently compatible with Windows Vista.

    [0x80070426]
     
     
     
    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {891E8B7D-FF71-4A2A-A510-83F62BB77F56}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{891E8B7D-FF71-4A2A-A510-83F62BB77F56}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-850037911-2877718165-2822657301</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5100     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V2.83</Version><SMBIOSVersion major="2" minor="4"/><Date>20070321000000.000000+000</Date></BIOS><HWID>BC313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 
     
    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
    C:\Windows\system32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.
    A system error has occurred.
    System error 57346 has occurred.
    The system cannot find message text for message number 0xe002 in the message fil
    e for BASE.

    C:\Windows\system32>
    Monday, August 20, 2007 12:55 AM

Answers

  •  

     

    Kyzurale:

     

    I couldn't point out whether or not Adobe Photoshop did anything - but certainly any program crashing during installation (which does add registry values and such) may have an affect on things.

     

    That being said, you can definitely use any backup wizard to image your harddrive if you wish - its your choice. I can't quite recommend anything as I'm not familiar with backup programs available.

     

    However, you can also try a recovery installation of Windows Vista (noted as "Repair installation) using your manufacturer's recovery disk. I would suggest inquiring with your computer manufacturer as to how to do this - as it keeps program files in-tact for the most part.

     

    -phil

    Wednesday, August 22, 2007 1:32 AM

All replies

  • 1) Launch services.msc from a run command
    2) Find the SLUNotify service & stop it
    3) Find the Software Licensing service & stop it (it may say that ReadyBoost needs that service to run; stop it anyway)
    4) Restart both services, starting with Software Licensing

    Monday, August 20, 2007 5:09 AM
    Moderator
  • Hey, thanks for the reply.

    SLUNotify was set to manual start, and when I try to run it I get an error to validate Vista. When I try and start Software Licensing service, I get an error that says " Windows Could not start the Software Licensing service on Local Computer. Error 0xc004e002: 0xc004e002 ".

    Oh and I had a bit more info on the first post, but its not showing up, I'll repost it in alittle bit. (MGADiagnostics).


    Edit:

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {891E8B7D-FF71-4A2A-A510-83F62BB77F56}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{891E8B7D-FF71-4A2A-A510-83F62BB77F56}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-850037911-2877718165-2822657301</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5100     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V2.83</Version><SMBIOSVersion major="2" minor="4"/><Date>20070321000000.000000+000</Date></BIOS><HWID>BC313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 


    Monday, August 20, 2007 7:38 AM
  •  

    Can you go to www.microsoft.com/genuine and click Validate Windows?

     

    There should be a special code on the bottom of the Window in a light-gray color in the format [0x....] - what is that?

     

    Thanks!

    -phil

    Monday, August 20, 2007 7:09 PM
  • My fault, I should have clarified that the topic name is the error I get when using the Validate Windows link.

    Error [0x80070426]
    Monday, August 20, 2007 10:08 PM
  •  

    Kyzurale:

     

    It looks like your machine has some incompatible software on it that has corrupted the software licensing services built into the PC. The error-code 0xc004e002 from attempting to start the service means the DLL's associated with the program are really corrupted somehow Sad.

     

    Have you recently installed anything (and rebooted) to find this happen? My team can investigate, to the cause of what happened, but unfortunately the only resolution step is to reinstall your operating system using the recovery CD's from your OEM PC maker.

     

    Please let me know if you'd like my team to investigate!

     

    -phil

    Monday, August 20, 2007 11:30 PM
  • Dang, that's unfortunate to hear. I'd bet it's Adobe Photoshop CS3. After I installed that Vista crashed, rebooted and I uninstalled it, it didn't fully uninstall and crashed again on start up. Had to do use a restore point but it still wasn't fully uninstalled(although I used the windows program uninstall and clean-up thing).

    Any way I can backup my programs? Some games I have on this laptop, I do not have access to anymore.
    Tuesday, August 21, 2007 7:04 PM
  •  

     

    Kyzurale:

     

    I couldn't point out whether or not Adobe Photoshop did anything - but certainly any program crashing during installation (which does add registry values and such) may have an affect on things.

     

    That being said, you can definitely use any backup wizard to image your harddrive if you wish - its your choice. I can't quite recommend anything as I'm not familiar with backup programs available.

     

    However, you can also try a recovery installation of Windows Vista (noted as "Repair installation) using your manufacturer's recovery disk. I would suggest inquiring with your computer manufacturer as to how to do this - as it keeps program files in-tact for the most part.

     

    -phil

    Wednesday, August 22, 2007 1:32 AM