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Money has been removed from my bank account yet subscription is not activated??? RRS feed

Answers

  • Please go to Member Accounts - http://onecare.live.com/standard/en-us/members/default.htm use the link to "view or update your account information" under Manage Your Subscription to verify that your subscription appears. If you are using the One Care 90 day trial, open One Care, select subscribe or activate, when prompted to enter a Live ID use the Live ID and password used to purchase your subscription. One Care should then recognize you already have a subscription and activate.

     

    Saturday, May 10, 2008 2:09 PM
    Moderator

All replies

  • Please go to Member Accounts - http://onecare.live.com/standard/en-us/members/default.htm use the link to "view or update your account information" under Manage Your Subscription to verify that your subscription appears. If you are using the One Care 90 day trial, open One Care, select subscribe or activate, when prompted to enter a Live ID use the Live ID and password used to purchase your subscription. One Care should then recognize you already have a subscription and activate.

     

    Saturday, May 10, 2008 2:09 PM
    Moderator
  • The alternative is to sign in at http://billing.microsoft.com to see your OneCare subscription.

    If you have gone through the activation/subscribe process in OneCare, yet it remains in trial mode, that means that the subscription credentials were not returned to OneCare on the PC. This usually means that it has been blocked by something or a server error has been encountered. Make sure that you have no other active security software installed - firewalls, parental controls, antispyware, etc. - before clicking subscribe in OneCare to try and activate the installed copy with your Subscription LiveID.

    If you encounter problems, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, May 12, 2008 1:26 PM
    Moderator