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WTF is going on with my legitimate version of windows 7 RRS feed

  • Question

  • Why is my legitimate Windows showing up as non-genuine. I have had this laptop for 2 years bought new from a legitimate distributor.

    Here is my diagnostic report. I'm not happy having to deal with this BS when I always use legitimate software

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {3DD3B73E-E0DC-48B8-B2E5-0F25EF098A54}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3DD3B73E-E0DC-48B8-B2E5-0F25EF098A54}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3196417908-4052169449-1685442265</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20091203000000.000000+000</Date></BIOS><HWID>F85A3B07018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>BDEDCB0B420770A</Val><Hash>CLFV7y/zMuYtJrOlN/aAiuhZzVE=</Hash><Pid>81608-901-9890045-65189</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-3081-7600.0000-3642009
    Installation ID: 000525882800401100624525989524161365101520869300600466
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 7/03/2012 6:19:38 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:31:2012 17:30
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAIAAQABAAEAAQABAAAAAgABAAEAeqjYOtTBTjQizCq4Nr7eiN78VruU4XZW

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HPQOEM        SLIC-MPC
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      WDRT            HPQOEM        SLIC-MPC
      ASF!            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      ASPT            HPQOEM        SLIC-MPC
      SSDT            PmRef        CpuPm

    Wednesday, March 7, 2012 8:24 AM

Answers

  • "legitimatewindowsuser" wrote in message news:189d9abf-e472-4dc4-a78c-a74ede340c13...

    Hi Noel

    Many thanks for answering and taking time to look at the report. It seems to have gone for now. It appeared when I logged on tonight, then there was a pop up saying to check it and then it went.

    It hasn't come back and I've restarted the system several times to try to test it. I was rather alarmed (and surprised given the legitimate computer dealership) at all the messages online about illegal pirated copies and possible hacked versions - also because my laptop has been behaving a bit erratically recently - I had been getting concerned about the system overall anyway and hoped that some malware or something else hadn't managed to get into one the system dlls.

    I'll keep monitoring it.

    Thanks again

    That sort of this is caused by a race condition, when two or more programs are competing for resources. If one of the programs is the Software Protection service, or one of the resources is one of the ‘protected’ files, then you’ll get a non-genuine notice.
    Often running MGADiag will clear such an error, or just rebooting will do so. Isolating the cause is difficult, because merely looking for it changes the conditions enough that it doesn’t happen. Often the problem will simply disappear after a while as the system optimises its way around the logjam.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, March 7, 2012 12:52 PM
    Moderator

All replies

  • In case anyone wonders I bought it from one of (if not) the biggest computer store in Australia.  Reading the other threads does this mean they used pirated software, in which case I would like a letter from Microsoft so that I can sue the store for the cost of a new license. If there is any other way that the software could have been tampered with (eg hackers, virsues) please let me know and advise on how to fix it

    Thanks


    Wednesday, March 7, 2012 8:52 AM
  • "legitimatewindowsuser" wrote in message news:1dc26b14-cf5a-4976-8da9-9dd72e2cb5ec...

    Why is my legitimate Windows showing up as non-genuine. I have had this laptop for 2 years bought new from a legitimate distributor.

    Here is my diagnostic report. I'm not happy having to deal with this BS when I always use legitimate software

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

     
    There is not problem in the report that I can see – it is activated and was last validated on 31st Jan.
     
    Is the non-genuine notification still showing? – was it showing when you ran the report?
    Does it come and go?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, March 7, 2012 10:24 AM
    Moderator
  • Hi Noel

    Many thanks for answering and taking time to look at the report. It seems to have gone for now. It appeared when I logged on tonight, then there was a pop up saying to check it and then it went.

    It hasn't come back and I've restarted the system several times to try to test it. I was rather alarmed (and surprised given the legitimate computer dealership) at all the messages online about illegal pirated copies and possible hacked versions - also because my laptop has been behaving a bit erratically recently - I had been getting concerned about the system overall anyway and hoped that some malware or something else hadn't managed to get into one the system dlls.

    I'll keep monitoring it.

    Thanks again

    Wednesday, March 7, 2012 12:17 PM
  • "legitimatewindowsuser" wrote in message news:189d9abf-e472-4dc4-a78c-a74ede340c13...

    Hi Noel

    Many thanks for answering and taking time to look at the report. It seems to have gone for now. It appeared when I logged on tonight, then there was a pop up saying to check it and then it went.

    It hasn't come back and I've restarted the system several times to try to test it. I was rather alarmed (and surprised given the legitimate computer dealership) at all the messages online about illegal pirated copies and possible hacked versions - also because my laptop has been behaving a bit erratically recently - I had been getting concerned about the system overall anyway and hoped that some malware or something else hadn't managed to get into one the system dlls.

    I'll keep monitoring it.

    Thanks again

    That sort of this is caused by a race condition, when two or more programs are competing for resources. If one of the programs is the Software Protection service, or one of the resources is one of the ‘protected’ files, then you’ll get a non-genuine notice.
    Often running MGADiag will clear such an error, or just rebooting will do so. Isolating the cause is difficult, because merely looking for it changes the conditions enough that it doesn’t happen. Often the problem will simply disappear after a while as the system optimises its way around the logjam.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, March 7, 2012 12:52 PM
    Moderator