Answered by:
WTF is going on with my legitimate version of windows 7

Question
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Why is my legitimate Windows showing up as non-genuine. I have had this laptop for 2 years bought new from a legitimate distributor.
Here is my diagnostic report. I'm not happy having to deal with this BS when I always use legitimate software
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {3DD3B73E-E0DC-48B8-B2E5-0F25EF098A54}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111025-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Ultimate 2007 - 100 Genuine
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3DD3B73E-E0DC-48B8-B2E5-0F25EF098A54}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3196417908-4052169449-1685442265</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20091203000000.000000+000</Date></BIOS><HWID>F85A3B07018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>BDEDCB0B420770A</Val><Hash>CLFV7y/zMuYtJrOlN/aAiuhZzVE=</Hash><Pid>81608-901-9890045-65189</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-3081-7600.0000-3642009
Installation ID: 000525882800401100624525989524161365101520869300600466
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 7/03/2012 6:19:38 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:31:2012 17:30
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAIAAQABAAEAAQABAAAAAgABAAEAeqjYOtTBTjQizCq4Nr7eiN78VruU4XZW
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HPQOEM SLIC-MPC
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
WDRT HPQOEM SLIC-MPC
ASF! HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
ASPT HPQOEM SLIC-MPC
SSDT PmRef CpuPm
Wednesday, March 7, 2012 8:24 AM
Answers
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"legitimatewindowsuser" wrote in message news:189d9abf-e472-4dc4-a78c-a74ede340c13...
Hi Noel
Many thanks for answering and taking time to look at the report. It seems to have gone for now. It appeared when I logged on tonight, then there was a pop up saying to check it and then it went.
It hasn't come back and I've restarted the system several times to try to test it. I was rather alarmed (and surprised given the legitimate computer dealership) at all the messages online about illegal pirated copies and possible hacked versions - also because my laptop has been behaving a bit erratically recently - I had been getting concerned about the system overall anyway and hoped that some malware or something else hadn't managed to get into one the system dlls.
I'll keep monitoring it.
Thanks again
That sort of this is caused by a race condition, when two or more programs are competing for resources. If one of the programs is the Software Protection service, or one of the resources is one of the ‘protected’ files, then you’ll get a non-genuine notice.Often running MGADiag will clear such an error, or just rebooting will do so. Isolating the cause is difficult, because merely looking for it changes the conditions enough that it doesn’t happen. Often the problem will simply disappear after a while as the system optimises its way around the logjam.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Wednesday, March 7, 2012 11:28 PM
- Marked as answer by Darin Smith MS Monday, March 12, 2012 8:50 PM
Wednesday, March 7, 2012 12:52 PMModerator
All replies
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In case anyone wonders I bought it from one of (if not) the biggest computer store in Australia. Reading the other threads does this mean they used pirated software, in which case I would like a letter from Microsoft so that I can sue the store for the cost of a new license. If there is any other way that the software could have been tampered with (eg hackers, virsues) please let me know and advise on how to fix it
Thanks
- Edited by legitimatewindowsuser Wednesday, March 7, 2012 8:53 AM
Wednesday, March 7, 2012 8:52 AM -
"legitimatewindowsuser" wrote in message news:1dc26b14-cf5a-4976-8da9-9dd72e2cb5ec...
Why is my legitimate Windows showing up as non-genuine. I have had this laptop for 2 years bought new from a legitimate distributor.
Here is my diagnostic report. I'm not happy having to deal with this BS when I always use legitimate software
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
There is not problem in the report that I can see – it is activated and was last validated on 31st Jan.Is the non-genuine notification still showing? – was it showing when you ran the report?Does it come and go?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, March 7, 2012 10:24 AMModerator -
Hi Noel
Many thanks for answering and taking time to look at the report. It seems to have gone for now. It appeared when I logged on tonight, then there was a pop up saying to check it and then it went.
It hasn't come back and I've restarted the system several times to try to test it. I was rather alarmed (and surprised given the legitimate computer dealership) at all the messages online about illegal pirated copies and possible hacked versions - also because my laptop has been behaving a bit erratically recently - I had been getting concerned about the system overall anyway and hoped that some malware or something else hadn't managed to get into one the system dlls.
I'll keep monitoring it.
Thanks again
Wednesday, March 7, 2012 12:17 PM -
"legitimatewindowsuser" wrote in message news:189d9abf-e472-4dc4-a78c-a74ede340c13...
Hi Noel
Many thanks for answering and taking time to look at the report. It seems to have gone for now. It appeared when I logged on tonight, then there was a pop up saying to check it and then it went.
It hasn't come back and I've restarted the system several times to try to test it. I was rather alarmed (and surprised given the legitimate computer dealership) at all the messages online about illegal pirated copies and possible hacked versions - also because my laptop has been behaving a bit erratically recently - I had been getting concerned about the system overall anyway and hoped that some malware or something else hadn't managed to get into one the system dlls.
I'll keep monitoring it.
Thanks again
That sort of this is caused by a race condition, when two or more programs are competing for resources. If one of the programs is the Software Protection service, or one of the resources is one of the ‘protected’ files, then you’ll get a non-genuine notice.Often running MGADiag will clear such an error, or just rebooting will do so. Isolating the cause is difficult, because merely looking for it changes the conditions enough that it doesn’t happen. Often the problem will simply disappear after a while as the system optimises its way around the logjam.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Wednesday, March 7, 2012 11:28 PM
- Marked as answer by Darin Smith MS Monday, March 12, 2012 8:50 PM
Wednesday, March 7, 2012 12:52 PMModerator