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CRM report does not work from outside of the firewall

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I upgraded CRM3.0 to CRM4.0

I published CRM through ISA server with IFD. Everything work fine except when accessing CRM Report through web client from outside of firewall. I get a error when opening CRM report: "Error: an error occured"

I checked CRM server applicaton log. Here is what I have:

Event code: 3007
Event message: A compilation error has occurred.
Event time: 8/27/2008 10:23:20 AM
Event time (UTC): 8/27/2008 2:23:20 PM
Event ID: 9ec25382b814485787bd7a21e4b38683
Event sequence: 282
Event occurrence: 1
Event detail code: 0

Application information:
    Application domain: /LM/W3SVC/2/ROOT-1-128643201565687366
    Trust level: Full
    Application Virtual Path: /
    Application Path: C:\Program Files\Microsoft CRM\CRMWeb\
    Machine name: COMPANYSRVCRM01

Process information:
    Process ID: 6112
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE

Exception information:
    Exception type: HttpCompileException
    Exception message: c:\Program Files\Microsoft CRM\CRMWeb\CRMReports\viewer\viewer.aspx(165): error CS0012: The type 'Microsoft.Crm.Caching.IUser' is defined in an assembly that is not referenced. You must add a reference to assembly 'Microsoft.Crm.Platform.Sdk, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35'.

Request information:
    Request URL: https://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Accounthttps://company.company.com:443/crmreports/viewer/viewer.aspx?id={D704C3AA-C877-4B00-AC94-7BFD3EEBC283}&helpID=Account%20Summary.rdl&action=filterSummary.rdl&action=filterSummary.rdl&action=filterSummary.rdl&action=filterSummary.rdl&action=filterSummary.rdl&action=filterSummary.rdl&action=filterSummary.rdl&action=filterSummary.rdl&action=filterSummary.rdl&action=filterSummary.rdl&action=filterSummary.rdl&action=filterSummary.rdl&action=fi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    Request path: %21
    User host address: %22
    User: %23
    Is authenticated: %24
    Authentication Type: %25
    Thread account name: %26

Thread information:
    Thread ID: %27
    Thread account name: %28
    Is impersonating: %29
    Stack trace: %30

Custom event details:
%14

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

what's wired is that I can access CRM reprot though web client from within the firewall.

Can any one help me on this?

kevin

Wednesday, August 27, 2008 4:15 PM

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Try installing the SRS report connector.

Thursday, August 28, 2008 6:59 AM
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I installed SRS connector. But problem is still the same.

Is there anything I can check? How do I know SRS connector is working or not?

Wednesday, September 3, 2008 4:51 PM
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I have some update on this issue.

The problem is not related to ISA. I tested by going directly to the CRM website (by modify the IFD, route table and IP address I can simulate a external access without using ISA) .

It looks like if I access through IFD, the problem will appear.

Wednesday, September 3, 2008 7:30 PM

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CRM report does not work from outside of the firewall

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