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Yet another "Windows is not genuine" error. RRS feed

  • Question

  • Good evening, ladies and gentlemen.

    A couple of days ago, I started to become plagued by a rather irritating little dialogue box that appears every hour or so on my monitor telling me that my version of windows 7 may not be genuine. It simply says that "optional update delivery is not working" and then there is a link that leads to the windows website where it tries to sell me a "genuine" copy of windows 7.

    Initially, I was convinced that this must be some form of malware trying to extort money from me, since similar tactics are commonplace with ransomware in particular. However, when I noticed that the link led to the real microsoft website, I started to dig a little deeper to find the potential source of the problem.

    In accordance with the guidelines in the sticky above, I am starting my own thread, and my MGA diagnostic tool report is listed below. I hope that someone is able to help me soon. It seems that a lot of people are experiencing this problem recently, so I'm fairly confident that a solution has probably been found by now.

    I look forward to hearing back from you.

    Diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {DCFB3BFA-38AE-4450-A45C-93905BDA36CE}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DCFB3BFA-38AE-4450-A45C-93905BDA36CE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-3621017143-199838042-1445452016</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="7"/><Date>20130905000000.000000+000</Date></BIOS><HWID>B0B90E00018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-2057-7601.0000-1202014
    Installation ID: 021512715150619095636511351850991915308026209843954301
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 30/05/2014 22:29:57

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:30:2014 18:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAAAAAABAAEAAgAEAAAAAQABAAEAHKIojpRYZFgMFu4WWoQQt9JOefTSAjQh

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        OEMMCFG.
      FPDT            ALASKA        A M I
      SSDT            INTEL        CpuPm
      MATS            ALASKA        A M I

    Friday, May 30, 2014 9:41 PM

Answers

  • You have an OEM SLP install on a Retail motherboard.  OEM SLP installs are only valid for the motherboard on which they were originally installed.  You will need to purchase a Retail copy of Windows, format your drive and reinstall.  Be sure to back up your data first.

    Please do not read this sentence. Please ignore the previous sentence.

    Friday, May 30, 2014 9:49 PM

All replies

  • You have an OEM SLP install on a Retail motherboard.  OEM SLP installs are only valid for the motherboard on which they were originally installed.  You will need to purchase a Retail copy of Windows, format your drive and reinstall.  Be sure to back up your data first.

    Please do not read this sentence. Please ignore the previous sentence.

    Friday, May 30, 2014 9:49 PM
  • Thanks for the reply. It looks like I will have to have some very frank words with the management of a certain store.

    Thank you for clearing this up.

    Saturday, May 31, 2014 2:46 AM
  • To resolve your issue, you'll need to purchase a genuine copy of Windows 7 Professional, then proceed to update the product key.

    Carey Frisch

    Saturday, May 31, 2014 5:03 AM
    Moderator