locked
problem conect microsoft crm with email router RRS feed

  • Question

  • hi

    When configuring the Email Router for Microsoft Dynamics CRM 2011 from the home domain, there is an authentication error when selecting to load data for the deployment using the credentials of a user in the home domain. However, the load data option is successful in the Email Router configuration manager when using the credentials of a user in the same domain as Microsoft Dynamics CRM 2011. Here is an example of the error:


    The E-mail Router Configuration Manager was unable to retrieve user and queue information from the Microsoft Dynamics CRM server. This may indicate that the Microsoft Dynamics CRM server is busy. Verify that URL 'https://crm2011.contoso.com/CRM2011' is correct. Additionally, this problem can occur if specified access credentials are insufficient. To try again, click Load Data. (metadata contains a reference that cannot be resolved: 'https://crm2011.contosoft.com/XrmServices/2011/Discovery.svc?wsdl'.)

    what shoud i do to solve this problem ?

    could you please help me ?

    Wednesday, August 6, 2014 10:19 AM

All replies

  • The account that is specified in the Access Credentials field on the General tab of the E-mail Router Configuration Manager must be a Microsoft Dynamics CRM administrative user. If the access credentials are set to Local System Account, the computer account must be a member of the Active Directory PrivUserGroup security group

    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Wednesday, August 6, 2014 11:01 AM