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Validation issue - what else :) RRS feed

  • Question

  • Hi there!

    I am reieving the infamous 'copy of windows invalid etc etc' pop up

    The error code is 0xC0044d401

    Also, WMP is not working will open and close instantly (I know it's not your area, but just down as a symptom)

    I've included the error report from the diagnostic tool at the end of this post,
    but noticed no seeming file problems.

    I don't have any of the programs listed as being known to cause this issue.
    Unfortunately, this has been going on a while, so the time stamp on TTS didn't help.

    Every now and again, 1 in 5 starts perhaps, control panel is not accessible,
    and more seldom, one in 40 times, I cannot login because of popup at the beginning.

    I have had a hard drive replaced a few months ago, and the problem started after that,
    though, tbh, I think it's a problem from re-installing the software as opposed to the hardware.

    Had a problem getting rid of an install of JDK adwell, which involved deleting registry values, (I was careful!  :)  )
    but I believe the pop-ups had started before then.

    Any help would be appreciated, as a reinstall of everything again is not attractive! (and have no disc anyway!)
    Sorry for long post, just trying to describe it all!

    Many thanks

    JP


    ____________________________



    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004d401
    Cached Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-D8K4K-YDKCG-X2PHY
    Windows Product Key Hash: jxCtDZMi4bCFCdMnS7vmqBIHhgI=
    Windows Product ID: 89578-OEM-7352873-43211
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {D9027B8B-1631-4F1A-BEAC-496311EA8F2F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error: K:20090519213300514-M:20090522182614109-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D9027B8B-1631-4F1A-BEAC-496311EA8F2F}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X2PHY</PKey><PID>89578-OEM-7352873-43211</PID><PIDType>3</PIDType><SID>S-1-5-21-2912057513-1319945167-477891466</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2000 (RZ978EA#ABU)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.23</Version><SMBIOSVersion major="2" minor="4"/><Date>20070108000000.000000+000</Date></BIOS><HWID>6A303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

    HWID Data-->
    HWID Hash Current: QAAAAAEABwABAAEAAQACAAAABAABAAEAJJRaDCyesP70BlK4/CcyEEjk4hVo5kaw8vQt4lCtCVlyWVDQrFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   INTEL   CALISTGA
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      APIC   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SLIC-MPC

     

    Sunday, May 24, 2009 3:56 PM

Answers

  • Thanks for the response Stephen,

    though it felt a bit copied and pasted!   :P   
    I'd read the same in the other threads and some didn't apply, but I appreciate the time :)

    I followed your advice and opened a support ticket


    The succesful instructions were as follows!


    ********


    Test the issue in Clean Boot
    ===========================
    This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:
     
    1. Click the "Start" Button, type "msconfig" in the search bar and press Enter.
     
    Note: Please click the Continue if the "User Account Control" window pops up.
    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
    3. Click the "Startup" tab, click "Disable All" and click "OK".
     
    Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System"
     
    4. Test if we can update the system in Clean Boot.
     
    Note 1: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We may still manually run these programs later.
     
    Note 2: We can check on Normal Startup in the General tab to roll back to Normal Mode after we get this issue resolved. Now try to validate the system again to see if the issue has been resolved. Please let us know if this step has resolved it.


    ********

    It worked perfectly, so now to find which program was causing the problem by turning them on again


    Thanks again

    JP

    • Marked as answer by mercuryfrost Friday, May 29, 2009 4:31 PM
    Friday, May 29, 2009 4:31 PM

All replies

  •  Hello Mercury Frost


    Thank you for visiting our forum this weekend :-). 

     

    Vista is in, what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

    1)    A critical system file was modified On Disk - What this means is that the file, located on the hard drive, and was modified in some way. This can be caused by a malicious program (spyware, malware, and virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

     

    2)    A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way and is caused by a running program that is incompatible with Vista.

     

      Because there is No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, we know that your issue is an In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow, which by definition, means it is incompatible with Vista.

     

    NOTE: We have seen an increase in this type of issue and we believe it is unlikely that software writers are still making programs that are incompatible with Vista. Instead, we believe that a majority of the issues are being caused by Malware that are doing the same things (on purpose) as incompatible programs do (by accident).

     

      In addition to why a Mod-Auth occurs, it's also important to understand how Vista detects a Mod-Auth event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Mod-Auth State and it could take some time for the Mod-Auth to be detected. The important point to note is that the moment Vista detects the Mod-Auth, you know that the program that is causing the Mod-Auth, is currently running.

     

       Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:

        (year)      (month)        (day)    (time in 24format)    (millisecond)

    M:2009         05                22              1826                        14109-

     

    Note: I also see a "K" type Tamper Time Stamp. The “K“stands for Kernel Mode tamper. Once you remove the program that is causing the In Memory Mod-Auth tamper, the Kernel Mode tamper may be resolved as well. But a Kernel Mode Tamper can sometime indicate a Malware infection. To be on the safe side, we strongly suggest scanning your system with the Anti-Virus program of your choice as well as with the OneCare Safety Scanner for Vista (http://onecare.live.com/site/en-us/center/whatsnew.htm)

     

    (year)      (month)     (day)    (time in 24format)    (millisecond)

    K:2009     05              19          2133                           00514-


    Now that you know the time of the tamper, you can now try to connect that time with a program.

    1)    Login to Vista and select the option that launches an Internet Browser

    2)    Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3)    When asked if you want to Open or Save this file, select Open

    4)     In the left hand panel, click Reliability Monitor

    5)    Click on the “System Stability Chart” above the date 05/22

    6)    Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 05/22/2009"

    7)    Look for any program that shows "Application Install" in the 'Activity' column.

    8)    Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 05/21/2009, 05/20/2009, 05/19/2009 (or around the date the issue first occurred)

      This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue. Unfortunately, if you installed the program at some time in the past, but didn’t run it till now, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting these issues.

     

    Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at http://go.microsoft.com/fwlink/?linkid=52029

    Also Note: it has been found that Malware, such as Viruses and Trojans, can also be incompatible with Vista and can cause an In Memory Mod-Auth. A number of users (that were experiencing your same issue) have confirmed that a Malware infection was the cause. If you follow the above steps and cannot find a program that is causing the Mod-Auth, you may want to investigate if a Virus, Worm or Trojan may be to blame. You can contact PC Safety, which is a Microsoft group, which provides free assistance with Malware infections. I encourage you to use the ‘Windows Live Safety Scan for Windows Vista’ (http://onecare.live.com/site/en-us/center/whatsnew.htm) before contacting PC Safety.

    PC Safety:

    http://www.microsoft.com/protect/support/default.mspx

    http://onecare.live.com/site/en-us/center/whatsnew.htm

     

    Thank you,

    Stephen

     

    Hello Mercury Frost


    Tuesday, May 26, 2009 9:23 PM
  • Thanks for the response Stephen,

    though it felt a bit copied and pasted!   :P   
    I'd read the same in the other threads and some didn't apply, but I appreciate the time :)

    I followed your advice and opened a support ticket


    The succesful instructions were as follows!


    ********


    Test the issue in Clean Boot
    ===========================
    This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:
     
    1. Click the "Start" Button, type "msconfig" in the search bar and press Enter.
     
    Note: Please click the Continue if the "User Account Control" window pops up.
    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
    3. Click the "Startup" tab, click "Disable All" and click "OK".
     
    Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System"
     
    4. Test if we can update the system in Clean Boot.
     
    Note 1: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We may still manually run these programs later.
     
    Note 2: We can check on Normal Startup in the General tab to roll back to Normal Mode after we get this issue resolved. Now try to validate the system again to see if the issue has been resolved. Please let us know if this step has resolved it.


    ********

    It worked perfectly, so now to find which program was causing the problem by turning them on again


    Thanks again

    JP

    • Marked as answer by mercuryfrost Friday, May 29, 2009 4:31 PM
    Friday, May 29, 2009 4:31 PM
  • Morning JP.


    Didn't mean for the steps to feel pasted :-). We just don't want any of the potential steps missed. Also since we interact here within a forum we don't know everyone's user levels etc . I appreciate the feedback you gave us. When you find out what program caused the problem let us know. 


    Take care and have a super weekend JP.


    Stephen :-)
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Friday, May 29, 2009 6:35 PM