locked
"This copy of Microsoft Windows is not genuine" RRS feed

  • Question

  • Tried to change my daughters computer from One Care to Security Essentials. Went to the Microsoft website, downloaded Security Essentials and tried to run it. I got to where it wants to check for a valid copy of Windows and got a message that "This copy of Windows did not pass genuine validation". I was on the phone with Microsoft tech support forever. We re-entered the product key several times, phone support confirmed the key to be valid. My computer confirmed the key to be valid, and I went through windows activation on-line. Security Essentials still won't accept it. I think it has something to do with a file named "SLUI.exe" since there was a pop-up for Windows Aero that said this copy of Windows was not genuine and it was linked to that file. Help I need Security Essentials !!! 

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-QTQ7C-CW4YW-M8K94
    Windows Product Key Hash: LePBIg5vx6Orir2diAsQHdaBaTg=
    Windows Product ID: 89578-OEM-7249346-03731
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {C4903369-CFD8-43DC-A971-1387C69790E1}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C4903369-CFD8-43DC-A971-1387C69790E1}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-M8K94</PKey><PID>89578-OEM-7249346-03731</PID><PIDType>8</PIDType><SID>S-1-5-21-2973502210-1595662793-1655463271</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2500 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>F.13   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070810000000.000000+000</Date></BIOS><HWID>90333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16386
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00144-493-403731-02-1033-6000.0000-0482010
    Installation ID: 312770250640668315037984609701592956969852895131630775
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: M8K94
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJQ0MhTB/nD+bjqw1iBGSUaDhKy8/iAu8vTyTWT1oO+sViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      TCPA   Intel    CRESTLN
      TMOR   PTLTD          
      SLIC   HPQOEM  SLIC-MPC
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci

     

    Thursday, February 18, 2010 6:06 AM

Answers

  • Hi Steve,

      Try again, but before doing step #7, type: dir . That command will tell you what files are listed in that folder.  If you don't see Tokens.dat (and you can confirm you are looking in the \ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing folder) then I can only assume that Windows is damaged in some way. I say that because when Windows detects that tokens.dat is missing (either by renaming or deleting it) it is designed to recreate the file. Without the file Windows will not show as Genuine because Windows can not see any of it's Licensing Information.

      However, if Tokens.dat is, in fact, missing, then it doesn't seem possible for the Diagnostic Report to be showing any information under the Licensing Data section.  But it is, which doesn't make sense.  

      The only thing I can think of (and it's a long shot and I am unsure if it could even work this way) is that since Windows recreates the tokens.dat file at bootup, if you have not rebooted the computer recently, it could be Windows (and the Diagnostic Report) may be reading the Licensing data that is cached in memory, while the WGA systems are looking for the (apparently missing) tokens.dat file. In this case, try rebooting then trying the steps again.


    If the token.dat file is not found (even after rebooting) then I recommend creating a (no cost) support request at http://support.microsoft.com/gp/contactwga to further troubleshoot the issue or you could reinstall Windows.


    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, February 23, 2010 9:45 PM
    Monday, February 22, 2010 11:08 PM

All replies

  • Hello sha426

      First go to http://microsoft.com/genuine/diag and click the Start Diagnostic button.  The site will ensure that Windows is configured correctly to allow Validation.  If any issue is found, the site will offer to correct it automatically or (if not) it will provide manual steps that you can follow.  Once the page shows all green chackmarks, then click the Validate Windows button.  The Validation should come up as Genuine.

      Once the Online Validation shows Windows as Genuine, re-try installing Security Essentials.  You should now be able to pass the Validation check.

    Thank you,
    Darin MS

     
    Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
    • Proposed as answer by Darin Smith MS Thursday, February 18, 2010 10:13 PM
    • Unproposed as answer by Darin Smith MS Friday, February 19, 2010 9:56 PM
    Thursday, February 18, 2010 10:13 PM
  • Hi Darin,

                I ran the diagnostic, got 2 errors at the bottom the first time. Fixed the problem by allowing active x in the browser. Ran the diagnostic again, got all green check marks. Validated the copy of Windows(everything was fine). I tried to run Security Essentials, however it would not validate the copy of Windows.
    I shut down the computer and tried again, no luck (Help !!!)


    Thanks,
    Steve
    Thursday, February 18, 2010 11:15 PM
  • Hi Darin,

               One other clue is that a pop up info box comes up that says "Windows Aero is not working" and "This copy of Microsoft Windows is not genuine". This pop up comes up when the computer boots up.


    Thanks,
    Steve
    Thursday, February 18, 2010 11:51 PM
  • Hi Steve,

      Clearly your copy of Windows is not non-genuine. The only other thing I can think of is maybe Vista's Licensing Store is damaged in some way (semi-corrupt or something) and that is somehow effecting the install Validation, but is not effecting the Online Validation results.  Try the below steps that will force Vista to recreate the Store (and repopulate it with the proper licensing data) and see if that does the trick.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.


    If that fails to fix the problem, the next step is to create a (no cost) support request at http://support.microsoft.com/gp/contactwga to further troubleshoot the issue.

    Hope that helps,
    Darin MS
    • Marked as answer by Darin Smith MS Friday, February 19, 2010 9:56 PM
    • Unmarked as answer by Darin Smith MS Friday, February 19, 2010 9:56 PM
    • Proposed as answer by Darin Smith MS Friday, February 19, 2010 9:56 PM
    Friday, February 19, 2010 9:55 PM
  • Hi Darin,

        Tried to re-create the store. Typed in   cd %windir%\ServiceProfiles\etc....  got message "The system cannot find the path specified". Could not rename tokens.


    Steve
    Saturday, February 20, 2010 2:19 AM
  • Hi Steve,

      Try again, but before doing step #7, type: dir . That command will tell you what files are listed in that folder.  If you don't see Tokens.dat (and you can confirm you are looking in the \ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing folder) then I can only assume that Windows is damaged in some way. I say that because when Windows detects that tokens.dat is missing (either by renaming or deleting it) it is designed to recreate the file. Without the file Windows will not show as Genuine because Windows can not see any of it's Licensing Information.

      However, if Tokens.dat is, in fact, missing, then it doesn't seem possible for the Diagnostic Report to be showing any information under the Licensing Data section.  But it is, which doesn't make sense.  

      The only thing I can think of (and it's a long shot and I am unsure if it could even work this way) is that since Windows recreates the tokens.dat file at bootup, if you have not rebooted the computer recently, it could be Windows (and the Diagnostic Report) may be reading the Licensing data that is cached in memory, while the WGA systems are looking for the (apparently missing) tokens.dat file. In this case, try rebooting then trying the steps again.


    If the token.dat file is not found (even after rebooting) then I recommend creating a (no cost) support request at http://support.microsoft.com/gp/contactwga to further troubleshoot the issue or you could reinstall Windows.


    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, February 23, 2010 9:45 PM
    Monday, February 22, 2010 11:08 PM