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Upgraded from W7 Home Premium to Ultimate - Windows Online Validation claims now not genuine.. RRS feed

  • Question

  • Can anyone take a look at this and let me know if they see the problem.

     

    I upgraded from HPrem to Ultimate using Anytime Upgrade. All went well until I tried to download Virtual XP and it wont validate.

    System was validated prior to upgrade and is an ASUS.

    Thanks for any advice you can offer.

     

     

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-TQQGQ-KY68C-P4XW4
    Windows Product Key Hash: Y+rx2rWCDlIoe6I/vnpy2fZd9LI=
    Windows Product ID: 00426-104-2713357-85898
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {CB76CFB0-A282-44A4-8A39-03940C97628F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CB76CFB0-A282-44A4-8A39-03940C97628F}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4XW4</PKey><PID>00426-104-2713357-85898</PID><PIDType>5</PIDType><SID>S-1-5-21-2338597069-4250612799-333385797</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K52Jr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K52Jr.205</Version><SMBIOSVersion major="2" minor="6"/><Date>20091231000000.000000+000</Date></BIOS><HWID>F3FB3C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>B1CA8308207CB38</Val><Hash>C4jvqyegu9wkUscwTiBbkWqukDA=</Hash><Pid>89451-412-1175894-66507</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-104-271335-01-2057-7601.0000-3132011
    Installation ID: 103165200462056553214344270013217912177311738226078621
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4XW4
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 09/11/2011 04:31:40

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072F8F
    HealthStatus: PASS
    Event Time Stamp: 11:9:2011 04:17
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NgAAAAEAAQABAAEAAgADAAAAAwABAAEA6GEirkSl+kL+zqA6iql39mI9FC9u1pao4HqwS1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   _ASUS_  Notebook
      FACP   _ASUS_  Notebook
      DBGP   _ASUS_  Notebook
      HPET   _ASUS_  Notebook
      MCFG   _ASUS_  Notebook
      ECDT   _ASUS_  Notebook
      SLIC   _ASUS_  Notebook
      SSDT   PmRef  CpuPm

     

    Wednesday, November 9, 2011 4:21 AM

Answers

All replies

  • Please try again: Download Windows XP Mode with Virtual PC
    Carey Frisch
    Wednesday, November 9, 2011 5:16 AM
    Moderator
  • HrOnline: 0x80072F8F

     

    Noticed this in your report. A Google search indicates this error is associated with time and date being incorrect. verify time and date are correct and try again as Carey says.

    Wednesday, November 9, 2011 5:32 AM
    Answerer
  • Same result. Exactly the same.

    Don't know if this is of any use to you, but if I follow instructions with MGADiag, when I get to the support section Microsoft cannot find the product ID number themselves and when I enter product ID number Microsoft do not recognise the number.

     

     


    • Edited by Gregor Lenko Wednesday, November 9, 2011 8:08 AM
    Wednesday, November 9, 2011 8:00 AM
  • Date and Time are correct as synchronized by time.windows.com.

    I have checked again and same result : Windows could not be validated as genuine.

     

     

    Wednesday, November 9, 2011 8:05 AM
  • I noticed you have used an older version of MGADiag Tool.

    Download the latest one here & re-post another report with it. Delete the older version.

    Wednesday, November 9, 2011 8:19 AM
  • "Gregor Lenko" wrote in message news:19a52af2-1c51-4174-8b71-ce5470cf1bab...

    Same result. Exactly the same.

    Don't know if this is of any use to you, but if I follow instructions with MGADiag, when I get to the support section Microsoft cannot find the product ID number themselves and when I enter product ID number Microsoft do not recognise the number.

     
     
    Please use the latest version of MGADiag.
    Please also go the validation site
    www.microsoft.com/genuien/validate – what happens there?
    what if you go to the Diagnostic site.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 9, 2011 9:49 AM
    Moderator
  • Ok, noted.

     

    I have run the latest diag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-TQQGQ-KY68C-P4XW4
    Windows Product Key Hash: Y+rx2rWCDlIoe6I/vnpy2fZd9LI=
    Windows Product ID: 00426-104-2713357-85898
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {CB76CFB0-A282-44A4-8A39-03940C97628F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CB76CFB0-A282-44A4-8A39-03940C97628F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4XW4</PKey><PID>00426-104-2713357-85898</PID><PIDType>5</PIDType><SID>S-1-5-21-2338597069-4250612799-333385797</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K52Jr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K52Jr.205</Version><SMBIOSVersion major="2" minor="6"/><Date>20091231000000.000000+000</Date></BIOS><HWID>F3FB3C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>B1CA8308207CB38</Val><Hash>C4jvqyegu9wkUscwTiBbkWqukDA=</Hash><Pid>89451-412-1175894-66507</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-104-271335-01-2057-7601.0000-3132011
    Installation ID: 103165200462056553214344270013217912177311738226078621
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4XW4
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 09/11/2011 11:26:54

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072F8F
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:9:2011 11:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEAAQABAAEAAgADAAAAAwABAAEA6GEirkSl+kL+zqA6iql39mI9FC9u1pao4HqwS1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   _ASUS_  Notebook
      FACP   _ASUS_  Notebook
      DBGP   _ASUS_  Notebook
      HPET   _ASUS_  Notebook
      MCFG   _ASUS_  Notebook
      ECDT   _ASUS_  Notebook
      SLIC   _ASUS_  Notebook
      SSDT   PmRef  CpuPm

     

     

    Wednesday, November 9, 2011 10:29 AM
  • Latest version MGADiag results posted above.

     

    Validation site returns this:

    The validation service couldn't determine whether the copy of Windows that is running on your computer is genuine. Please try to validate Windows again. If you keep getting validation errors, try to again later or contact support.

     

    Diagnostic Site returns:

    Genuine Microsoft Software Diagnostic Results

    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled
    Passed ActiveX enabled

    As stated before if I follow instructions to contact support, MS does not recognise Product ID which then forwards me to a payment page for the support..

     

    As you can appreciate I don't want nor feel I should have to pay when I have a system that was Validated when Home Premium, now I have paid out £130 for the upgrade to Ultimate it is no longer validatable.

     

     

     

    Wednesday, November 9, 2011 10:35 AM
  • "Gregor Lenko" wrote in message news:23de5439-7501-4352-afa9-6c5b25bb39cc...

    Ok, noted.

     

    I have run the latest diag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-TQQGQ-KY68C-P4XW4
    Windows Product Key Hash: Y+rx2rWCDlIoe6I/vnpy2fZd9LI=
    Windows Product ID: 00426-104-2713357-85898
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001

    Other data-->
    SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K52Jr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K52Jr.205</Version><SMBIOSVersion major="2" minor="6"/><Date>20091231000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: P4XW4
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 09/11/2011 11:26:54

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072F8F
    HealthStatus: 0x0000000000000000

     

     

    Everything looks OK in the report. apart from the HrOnline error
    Validation failing as it does, suggests that the Licensing Store is corrupted.
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Reboot and attempt Validation again at www.microsoft.com/genuine/validate and Post back with a new MGADiag report and the validation result.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 9, 2011 11:05 AM
    Moderator
  • "george1009" wrote in message news:0b13672e-aace-45b4-848e-79b383bb3b48...

    HrOnline: 0x80072F8F

     

    Noticed this in your report. A Google search indicates this error is associated with time and date being incorrect. verify time and date are correct and try again as Carey says.

    My research suggests a certificates problem (which can be caused by timing disputes) – more likely here caused by licensing store errors, in view of the validation/diag results.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 9, 2011 11:19 AM
    Moderator
  • Followed your instructions and rebooted.

     

    Validation returns:

     

    The validation service couldn't determine whether the copy of Windows that is running on your computer is genuine. Please try to validate Windows again. If you keep getting validation errors, try to again later or contact support.       

     

    MGADiag returns:

     

    Failed to create output files hr=x080070002. Please contact support

    EDIT: Forgot to mention - After completing your instructions a window popped up stating Activation Successful.
    • Edited by Gregor Lenko Wednesday, November 9, 2011 11:42 AM Additional Information
    Wednesday, November 9, 2011 11:34 AM
  • "Gregor Lenko" wrote in message news:558df20a-a19b-4b00-b379-677a6e0354c2...

    Followed your instructions and rebooted.

     

    Validation returns:

     

    The validation service couldn't determine whether the copy of Windows that is running on your computer is genuine. Please try to validate Windows again. If you keep getting validation errors, try to again later or contact support.      

     

    MGADiag returns:

     

    Failed to create output files hr=x080070002. Please contact support

    EDIT: Forgot to mention - After completing your instructions a window popped up stating Activation Successful.
     
    Ignore the MGADiag error – it just means that it couldn’t save the backup files to the hard drive. It should still paste fine to your response.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 9, 2011 11:52 AM
    Moderator
  • There we go.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-TQQGQ-KY68C-P4XW4
    Windows Product Key Hash: Y+rx2rWCDlIoe6I/vnpy2fZd9LI=
    Windows Product ID: 00426-104-2713357-85898
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {CB76CFB0-A282-44A4-8A39-03940C97628F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CB76CFB0-A282-44A4-8A39-03940C97628F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4XW4</PKey><PID>00426-104-2713357-85898</PID><PIDType>5</PIDType><SID>S-1-5-21-2338597069-4250612799-333385797</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K52Jr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K52Jr.205</Version><SMBIOSVersion major="2" minor="6"/><Date>20091231000000.000000+000</Date></BIOS><HWID>F3FB3C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>B1CA8308207CB38</Val><Hash>C4jvqyegu9wkUscwTiBbkWqukDA=</Hash><Pid>89451-412-1175894-66507</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-104-271335-01-2057-7601.0000-3132011
    Installation ID: 103165200462056553214344270013217912177311738226078621
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4XW4
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 09/11/2011 12:30:19

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072F8F
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:9:2011 12:32
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEAAQABAAEAAgADAAAAAwABAAEA6GEirkSl+kL+zqA6iql39mI9FC9u1pao4HoIsVxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   _ASUS_  Notebook
      FACP   _ASUS_  Notebook
      DBGP   _ASUS_  Notebook
      HPET   _ASUS_  Notebook
      MCFG   _ASUS_  Notebook
      ECDT   _ASUS_  Notebook
      SLIC   _ASUS_  Notebook
      SSDT   PmRef  CpuPm

     

    Wednesday, November 9, 2011 11:56 AM
  • "Gregor Lenko" wrote in message news:558df20a-a19b-4b00-b379-677a6e0354c2...

    Followed your instructions and rebooted.

     

    Validation returns:

     

    The validation service couldn't determine whether the copy of Windows that is running on your computer is genuine. Please try to validate Windows again. If you keep getting validation errors, try to again later or contact support.      

     

    MGADiag returns:

     

    Failed to create output files hr=x080070002. Please contact support

    EDIT: Forgot to mention - After completing your instructions a window popped up stating Activation Successful.
     
    Hmmm – I just noticed something...
    Where are you?
    Your earlier report says that you are on Romance time (GMT+1) – but the validation response is for en-gb.
    Please check that your Regional and Time/Date settings are right for your location.
    I know the diags report them to be correct – but......
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 9, 2011 11:57 AM
    Moderator
  • I am in Gibraltar. Regional setting for location was set to United Kingdom, I have changed this to Gibraltar.

     

    Time/Date settings are correct at UTC+01

    After reboot:

    I have same result at Gen/Validation

    Validation site does not have a Gibraltar location, I will be returning to Spain this evening where I live is it worth trying again later using Spain site?

    I also have VPN access to a UK server is it worth trying through this?

     

    MGADiag returns:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-TQQGQ-KY68C-P4XW4
    Windows Product Key Hash: Y+rx2rWCDlIoe6I/vnpy2fZd9LI=
    Windows Product ID: 00426-104-2713357-85898
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {CB76CFB0-A282-44A4-8A39-03940C97628F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CB76CFB0-A282-44A4-8A39-03940C97628F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4XW4</PKey><PID>00426-104-2713357-85898</PID><PIDType>5</PIDType><SID>S-1-5-21-2338597069-4250612799-333385797</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K52Jr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K52Jr.205</Version><SMBIOSVersion major="2" minor="6"/><Date>20091231000000.000000+000</Date></BIOS><HWID>F3FB3C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>B1CA8308207CB38</Val><Hash>C4jvqyegu9wkUscwTiBbkWqukDA=</Hash><Pid>89451-412-1175894-66507</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-104-271335-01-2057-7601.0000-3132011
    Installation ID: 103165200462056553214344270013217912177311738226078621
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4XW4
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 09/11/2011 13:11:13

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072F8F
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:9:2011 13:11
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEAAQABAAEAAgADAAAAAwABAAEA6GEirkSl+kL+zqA6iql39mI9FC9u1pao4HoIsVxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   _ASUS_  Notebook
      FACP   _ASUS_  Notebook
      DBGP   _ASUS_  Notebook
      HPET   _ASUS_  Notebook
      MCFG   _ASUS_  Notebook
      ECDT   _ASUS_  Notebook
      SLIC   _ASUS_  Notebook
      SSDT   PmRef  CpuPm

     

     

     

    Wednesday, November 9, 2011 12:16 PM
  • "Gregor Lenko" wrote in message news:b6e29784-10b1-4f3d-8b2c-5c2d45cc1105...

    I am in Gibraltar. Regional setting for location was set to United Kingdom, I have changed this to Gibraltar.

     

    Time/Date settings are correct at UTC+01

    After reboot:

    I have same result at Gen/Validation

    Validation site does not have a Gibraltar location, I will be returning to Spain this evening where I live is it worth trying again later using Spain site?

    I also have VPN access to a UK server is it worth trying through this?

     

    MGADiag returns:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-TQQGQ-KY68C-P4XW4
    Windows Product Key Hash: Y+rx2rWCDlIoe6I/vnpy2fZd9LI=
    Windows Product ID: 00426-104-2713357-85898
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001

     

     

    Please clear the Temporary Internet Files cache, and cookies (you can keep your Favorite cookies) – validation may still be reporting your location as UK – then try validation again.
    If that fails, try using Spain as your current location – there may be a problem with Gib detection or something.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 9, 2011 12:25 PM
    Moderator
  • Ok done.

    With Gib location:

    Windows could not be validated.

     

    With Spain location:

    Same response from validation.

     

     

    Wednesday, November 9, 2011 12:46 PM
  • "Gregor Lenko" wrote in message news:e2652fbf-d51e-4b9e-8d17-5221852b501c...

    Ok done.

    With Gib location:

    Windows could not be validated.

     

    With Spain location:

    Same response from validation.

     

     

    In that case, I’m out of ideas :(
     
    In the absence of anything from anyone else, your best bet would be WGA support
     
    WGA Support can be found here-

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem - it would be useful for future reference!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, November 9, 2011 10:00 PM
    Wednesday, November 9, 2011 1:02 PM
    Moderator
  • You could check your HOSTS file & make sure there isn't a Microsoft entry listed there that could be blocking the activation server.

    C/Windows/System32/drivers/hosts

    Open the file with notepad. If you see any Microsoft entries.

    Delete it & re-save the file. Then try & validate online using Internet Explorer.

     


    • Edited by tb19 Wednesday, November 9, 2011 1:56 PM
    Wednesday, November 9, 2011 1:53 PM
  • I feared as much.

    Can I just say thank you to you all for your help and rest assured if they find a fix I will drop back in and let you know.

    Wednesday, November 9, 2011 1:54 PM
  • This is all that shows up in the hosts file.

    Am I looking at the correct item?

     

    # Copyright (c) 1993-2009 Microsoft Corp.

     

    #

     

    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

     

    #

     

    # This file contains the mappings of IP addresses to host names. Each

     

    # entry should be kept on an individual line. The IP address should

     

    # be placed in the first column followed by the corresponding host name.

     

    # The IP address and the host name should be separated by at least one

     

    # space.

     

    #

     

    # Additionally, comments (such as these) may be inserted on individual

     

    # lines or following the machine name denoted by a '#' symbol.

     

    #

     

    # For example:

     

    #

     

    # 102.54.94.97 rhino.acme.com # source server

     

    # 38.25.63.10 x.acme.com # x client host

     

    # localhost name resolution is handled within DNS itself.

     

    # 127.0.0.1 localhost

     

    # ::1 localhost

     

    Wednesday, November 9, 2011 2:01 PM
  • Yes that is the right file. Everything looks normal there. Just thought I would mention the host file suggestion.

    I did notice that there is a newer bios version for the laptop on the Asus website. See here you may want to install it.

    Wednesday, November 9, 2011 2:12 PM
  • "Gregor Lenko" wrote in message news:91646896-e851-40d4-8397-a27bfebad462...

    I feared as much.

    Can I just say thank you to you all for your help and rest assured if they find a fix I will drop back in and let you know.

    You’re welcome – it’s been nice knowing you <eg>
     
    - and thanks for dropping in.....
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 9, 2011 8:39 PM
    Moderator
  • Ok, problem resolved. It required an hour long session with Easy Access and an MS Tech inside my laptop but we got there.

     

    Many options were tried but the only option that worked was to uninstall BitDefender Int Sec 2012, software could then be validated, virtual pc and xp mode installed and then reinstall BDIS2012.

     

    I have run validation again since BD reinstall and MS now validate the software without issue.

     

    Once again thanks for all your help and I hope this information may help someone in the future.

     

    Cheers!

    Thursday, November 10, 2011 1:24 PM
  • "Gregor Lenko" wrote in message news:bf369852-759a-4d86-bb83-1ac601bcc8e5...

    Ok, problem resolved. It required an hour long session with Easy Access and an MS Tech inside my laptop but we got there.

     

    Many options were tried but the only option that worked was to uninstall BitDefender Int Sec 2012, software could then be validated, virtual pc and xp mode installed and then reinstall BDIS2012.

     

    I have run validation again since BD reinstall and MS now validate the software without issue.

     

    Once again thanks for all your help and I hope this information may help someone in the future.

     

    Cheers!

    Thanks VERY much for the info – it seems that there’s something odd with the latest release of BitDefender, as it’s also causing problems with Vista.
     
    Good Luck.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, November 10, 2011 1:34 PM
    Moderator
  • True, I had no issues with BDIS2011 but 2012 has given me a couple of headaches.

    This being one, the other being the obtrusive vserv.exe which would take up all CPU capacity for no apparent reason for 10 - 15 minutes a day almost freezing the machine to a standstill.

    The vserv.exe issue has not reappeared so it may have been patched.

    Thursday, November 10, 2011 3:33 PM