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GenuineAdvantageValidationIssue(WindowsXP) RRS feed

  • Question

  • It  think that my version of WindowsXP is not   valid.    Because  I.m   not  sure  I   can  get live updats from Windows  xp/

    Sunday, September 16, 2007 2:05 AM

Answers

  • Dee46,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, September 17, 2007 6:19 PM
  • Hello Dee,

     

    Have you visited http://www.microsoft.com/genuine ?  Please visit the genuine site.  Next locate "Validate Windows" in the upper right hand corner and click on it. Please follow the directions. Also Dan recommended for you to run the WGA Diagnostic tool. The will allow us to analyze the problems you are experiencing so we may provide guidance. We will wait for your post.  Thank you.

     

     

    Stephen Holm, MS

    Monday, September 17, 2007 8:06 PM

All replies

  • Dee46,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, September 17, 2007 6:19 PM
  • Hello Dee,

     

    Have you visited http://www.microsoft.com/genuine ?  Please visit the genuine site.  Next locate "Validate Windows" in the upper right hand corner and click on it. Please follow the directions. Also Dan recommended for you to run the WGA Diagnostic tool. The will allow us to analyze the problems you are experiencing so we may provide guidance. We will wait for your post.  Thank you.

     

     

    Stephen Holm, MS

    Monday, September 17, 2007 8:06 PM