locked
Help With Windows Validation!! RRS feed

  • Question

  • Hi there,

    Well i am getting the problem with 'My windows is not genuine' i think that thi is because i gave my computer to a person to 'Fix' for me but he has obviously installed a diff windows xp. i have the s/n and prodcuts keys and everything for the windows and the computer.. but i dont have an xp cd....

    is there anyway i can sort this out?

    Thanks alot :)

    Rhys Glenn
    Friday, December 8, 2006 12:06 PM

Answers

  • Rhys:

     

    It says you're using XP Professional.

     

    I would recommend looking for your recovery CD's to reinstall XP Home (i'm not sure what color the Packard Bell CD's are though)

     

    -phil

    Friday, December 8, 2006 9:31 PM

All replies

  • Rhys,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Friday, December 8, 2006 2:44 PM
  • Diagnostic Report (1.5.0723.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-BRCDD-4CC3T-X3FQY
    Windows Product Key Hash: 2GrWoNQq5/y9rrubf1yTWOfpbeQ=
    Windows Product ID: 55274-649-3885121-23184
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: f9bc1316-0726-4873-b36d-a263a60c6238
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.716.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3175-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>f9bc1316-0726-4873-b36d-a263a60c6238</UGUID><Version>1.5.0723.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-X3FQY</PKey><PID>55274-649-3885121-23184</PID><PIDType>1</PIDType><SID>S-1-5-21-1957994488-1383384898-682003330</SID><SYSTEM><Manufacturer>Packard Bell NEC</Manufacturer><Model>00000000000000000000000</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.        </Manufacturer><Version>07.00T                          </Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>508D328F0184C04E</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57540</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55706</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55168</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, December 8, 2006 9:26 PM
  • And its a Windows XP Home Edition

    I'm not ot sure about the OEM Stuff tho...

     

    Anything else help?

    Friday, December 8, 2006 9:29 PM
  • Rhys:

     

    It says you're using XP Professional.

     

    I would recommend looking for your recovery CD's to reinstall XP Home (i'm not sure what color the Packard Bell CD's are though)

     

    -phil

    Friday, December 8, 2006 9:31 PM