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Last week I purchased and installed MS Livecare and I experience a problem with my computer locking up after being on line for 10 minutes. This continued until today when I uninstalled MS livecare. I was told that I need to uninstall any security hardware or MS livecare would lock my computer. Well I didn't have any security on my system. So I've uninstalled MS Livecare and don't see how to reinstall it without purchasing it again. Which I don't want to do. Since I've uninstalled it I can now work on my PC without being locked out. I'd like to use livecare since I need a security system and I've already paid for it. Can you please help me wih this problem

Friday, April 17, 2009 9:58 PM

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If you previously had McAfee or Norton installed run the uninstall tool.
Norton uninstall tool - http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
McAfee uninstall tool - http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Before reinstalling One Care run the One Care install cleanup tool - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943 Download the One Care trial - http://onecare.live.com/standard/en-us/install/install.htm To activate, open One Care, select "Subscribe" and when asked for a Live ID enter the Live ID and password originally used to purchase your subscription and One Care will activate. If after reinstalling One Care your computer continues to lock up please contact support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
- Marked as answer by Stephen BootsMVP, Moderator Monday, April 20, 2009 12:49 PM
Friday, April 17, 2009 10:07 PM

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