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BPO SERVICES RRS feed

  • Question

  • The concept of BPO emerged when the market become more price sensitive and competitive. By outsourcing business operation the organizations can get the price advantage and the same can be passed to their customers. We have understood the importance of business operations of our clients and give them quality service. We capitalize on our experience and technology to provide unmatched service.
    The services would include

    Back office Processes – The entire business operation or certain divisions of operations is outsourced. Typically departments like Administration, HR Services, Marketing, Accounts & Finance, Data processing, Back Office Operations, Web Related Services and Customer Services can be outsourced.

    Even though the operation is setup miles away, the client has full accessibility to monitor their work. Reporting, prioritization, allocation of work can be done in real time thus enable to clients’ to co-ordinate without any problem.

    We give the flexibility of working as per client’s required timings and days makes the operation successful. Communication is shared online using chat, email, voice and video conferencing.

    We also provide operation specific outsourcing services such as
    Accounts & Finance
    Invoicing, Billing, payables Mgmt., collections etc.
    HR Services
    Recruitment, PMS, Welfare, Payroll, employer services, Surveys etc.
    Data processing
    Claims processing, Third party verification, Content Management
    Marketing
    Marketing support, sales co-ordination, lead generation etc.
    Customer Services
    Voice and Non-voice based customer support.
    Back Office Services
    Full fledged back office support for all core and non core business functions.
    Web Related Services
    Content Writing, Web Page Designing, SEO and Link Exchange


     

    Sunday, October 5, 2008 6:45 PM