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Microsoft Security Essentials claims Windows is not valid. RRS feed

  • Question

  • Microsoft Security Essentials displays a message on reboot nearly one in six times saying that Windows isn't valid and that it will become disabled in 30 days.

    Clicking the link to validate windows takes me to the "Welcome to Windows!  Because you have a vaild copy..." page.

    I have tried the advice in this thread, it had no effect.  I then went on and deleted the data.dat file, as someone else suggested.  There was no change in behavior by Microsoft Security Essentials.  I uninstalled MSE by downloading the installer and running it with the /u tag, then reinstalled.  No effect.

    I'm running Windows XP Pro 32 bit

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-BFYDM-6KGDF-6VY4J
    Windows Product Key Hash: sgY/yn2RfAdo1pwE5BOFGYR6Qyc=
    Windows Product ID: 76487-311-3169673-22703
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {9641D0C6-517F-40CF-9D43-58DA65DD22DE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9641D0C6-517F-40CF-9D43-58DA65DD22DE}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6VY4J</PKey><PID>76487-311-3169673-22703</PID><PIDType>5</PIDType><SID>S-1-5-21-1960408961-1425521274-1417001333</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>266883U</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1YET65WW (1.29 )</Version><SMBIOSVersion major="2" minor="33"/><Date>20060821000000.000000+000</Date></BIOS><HWID>D56B3007018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14067:IBM|14122:Lenovo
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Monday, January 30, 2012 8:51 PM

Answers

All replies

  • "Mechageo" wrote in message news:1e0829fc-bf5b-4059-9e69-a99da15883d3...

    Microsoft Security Essentials displays a message on reboot nearly one in six times saying that Windows isn't valid and that it will become disabled in 30 days.

    Clicking the link to validate windows takes me to the "Welcome to Windows!  Because you have a vaild copy..." page.

    I have tried the advice in this thread, it had no effect.  I then went on and deleted the data.dat file, as someone else suggested.  There was no change in behavior by Microsoft Security Essentials.  I uninstalled MSE by downloading the installer and running it with the /u tag, then reinstalled.  No effect.

    I'm running Windows XP Pro 32 bit

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-BFYDM-6KGDF-6VY4J
    Windows Product Key Hash: sgY/yn2RfAdo1pwE5BOFGYR6Qyc=
    Windows Product ID: 76487-311-3169673-22703
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    Other data-->
    SYSTEM><Manufacturer>IBM</Manufacturer><Model>266883U</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1YET65WW (1.29 )</Version><SMBIOSVersion major="2" minor="33"/><Date>20060821000000.000000+000</Date></BIOS

     

     

    This usually happens because of a race condition – often caused by the remains of earlier AV programs.
    What AV’s have been installed on this system since the last reformat/reinstall? Did you run the manufacturer’s cleanup or removal tool after the uninstall?
     
    have you checked the system for malware? -

    You should check for malware using Malwarebytes Anti-Malware free version - www.malwarebytes.org – download, install and update it, but do NOT enable the Real Time Protection module, then run a Full scan in your main account, and Quick scans in every other account.

     

     

     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 30, 2012 9:24 PM
    Moderator
  • There were no other AV programs installed.  This is a fresh install.

    I haven't had this problem since I started this thread.

    It appears that the act of generating the MGADiag report replaced the data.dat file (as well as creating some other files that weren't there before).

    This resolved the issue.

    • Marked as answer by Mechageo Tuesday, January 31, 2012 5:58 PM
    • Unmarked as answer by Mechageo Wednesday, February 1, 2012 8:33 PM
    Tuesday, January 31, 2012 5:57 PM
  • "Mechageo" wrote in message news:00563854-5575-4488-a033-748d8eb21a4c...

    There were no other AV programs installed.  This is a fresh install.

    I haven't had this problem since I started this thread.

    It appears that the act of generating the MGADiag report replaced the data.dat file (as well as creating some other files that weren't there before).

    This resolved the issue.

    It’s likely that the ‘problem’ was simply a race condition – which sorted itself out after a couple of reboots.
    (*what* data.dat file??)
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 31, 2012 6:38 PM
    Moderator
  • The problem file from the link in my original post.

    Here it is again: http://answers.microsoft.com/en-us/protect/forum/protect_start/genuine-windows-validation-error-with-microsoft/22930cda-a0bd-4263-890b-ddf812859ca4

    As well as copied below in case of link rot:

    Genuine Windows Validation Error with Microsoft Security Essentials

    This issue may occur if the WGA (Windows Genuine Advantage) engine does not have permission to access the data.dat file. In order to confirm this point and resolve the issue, let's refer to the following steps:

     

    1.   Log on to the computer using an Administrator user account 

    2.   ClickStart and click My Computer

    3.   On theTools menu, click Folder Options

    4.   Click theView tab. 

    5.   UnderHidden files and folders, check on Show hidden files and folders

    6.   Click to clear theHide extensions for known file types check box, and then clickOK

    7.   We will find the file nameddata.dat under the following folder:

     

    C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage\data

     

    8.   Right-click thedata.dat file, and click Properties

    9.   Click theSecurity tab

     

    Note: If the "Security" tab cannot be viewed, please refer to the information after Step 12.

     

    10.Click Advanced

    11.In theName tab, please check if Everyone is listed. If so, please click theExit button, and check on Full Control. IfEveryone is not listed, please click the Add button, enter the name Everyone (without the quotation marks), pressEnter from the keyboard, choose Full Control in the pop-up window, and clickOK.

    12.Please clickOK to accept the changes

     

    Please also check the information below regarding viewing of the Security Tab in Window XP Professional Edition.

     

    Note: You will need to restart your computer into Safe Mode to be able to view the Security Tab. To do this, repeatedly pressF8 after restarting your computer. Select Safe Mode and log into Windows with an Administrator account.

     

    1.   ClickStart, and click My Computer

    2.   On theTools menu, click Folder Options

    3.   In theView tab, uncheck the option Use simple file sharing (Recommended) at the bottom of the list

    ClickOK
    Keith
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think


    Tuesday, January 31, 2012 6:59 PM
  • "Mechageo" wrote in message news:3a675440-bdd6-4c11-b421-8c26e5a84125...
     
     
    Ah  - thanks!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 31, 2012 7:01 PM
    Moderator
  • My pleasure.  Thanks for taking the time out of your day to help me.  I appreciate it.
    Tuesday, January 31, 2012 7:03 PM
  • "Mechageo" wrote in message news:b25e10c5-985e-46cc-944b-b174fdb48839...
    My pleasure.  Thanks for taking the time out of your day to help me.  I appreciate it.
     
    You’re welcome!
    Good Luck.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 31, 2012 7:32 PM
    Moderator
  • [You may want to take a peek at http://answers.microsoft.com/thread/5d39c2de-bb1d-411f-95f4-409fecd769e5, Noel.]
    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
    • Marked as answer by Mechageo Wednesday, February 1, 2012 8:33 PM
    Wednesday, February 1, 2012 6:17 PM
  • There is similar solution for Win 7 but i can not remember what file i need to delete ....
    Monday, February 27, 2012 1:57 PM
  • "luka10002" wrote in message news:b8dcf0e7-18b5-4529-b6b3-b903371f330b...
    There is similar solution for Win 7 but i can not remember what file i need to delete .....
     
    Please start by creating a NEW post of your own, in an appropriate forum for your own problem.
    If it’s to do with WGA failure, and your OS is Windows 7, then post your MGADiag report  at http://social.microsoft.com/Forums/en-US/genuinewindows7/threads 
     
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, February 27, 2012 3:40 PM
    Moderator