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URGENT: Was:Unauthorized Change - will only allow Safe Mode Boot RRS feed

  • Question

  • Earlier Diagnostic is two below.  Since then, I have "Restored" to two restore points back, with no improvement.  However, the new diagnostic now reports the "License" is OK (diagnostic below), but there are still two suspect files.  This appears to be a "Mod-Auth" failure as documented below. Comments:

    a) Willing to try "Update" uninstall tactic, BUT

    b) When I tried to "uninstall" the most recently installed application (SmartFTP) I get error that MSI cannot run.

     

    Earlier note noted that this machine is 60 days old, and has Vista Ultimate installed inder Dell OEM license.

     

    G Beeler

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-9364X-37XGX-24W6P
    Windows Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=
    Windows Product ID: 89580-OEM-7332132-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {7CF2939E-281C-412F-87BD-BCA0F97CB9D7}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.071009-1543
    TTS Error: M:20080209110410174-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-

    178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]
    File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6000.16545]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7CF2939E-281C-412F-87BD-BCA0F97CB9D7}

    </UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-

    *****-24W6P</PKey><PID>89580-OEM-7332132-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-198851579-3094818681-

    2014599148</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D630                  

    </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2"

    minor="4"/><Date>20071101000000.000000+000</Date></BIOS><HWID>E2313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</System

    LCID><TimeZone>Central Standard Time(GMT-06:00)

    </TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL 

    </OEMID><OEMTableID>M08    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product

    GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate

    2007</Name><Ver>12</Ver><Val>9C598D3DCAC56BA</Val><Hash>WByruilVMoYAPahMHTLU1Ll5Nk0=</Hash><Pid>81608-861-7150807-

    65315</Pid><PidType>8</PidType></Product><Product GUID="{91120000-0051-0000-0000-

    0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional

    2007</Name><Ver>12</Ver><Val>56D8E8388F2B6BA</Val><Hash>7lzKM5HHXhIYMvkB4SCIppo73HA=</Hash><Pid>84890-861-4969941-

    63412</Pid><PidType>8</PidType></Product></Products></Office></Software></GenuineResults> 

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    Ran the diagnostic got the following.  Machine is two months old, and the license was OEM from Dell

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-9364X-37XGX-24W6P
    Windows Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=
    Windows Product ID: 89580-OEM-7332132-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {7CF2939E-281C-412F-87BD-BCA0F97CB9D7}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.071009-1543
    TTS Error: M:20080208230151104-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]
    File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6000.16545]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7CF2939E-281C-412F-87BD-BCA0F97CB9D7}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24W6P</PKey><PID>89580-OEM-7332132-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-198851579-3094818681-2014599148</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D630                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="4"/><Date>20071101000000.000000+000</Date></BIOS><HWID>E2313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>9C598D3DCAC56BA</Val><Hash>WByruilVMoYAPahMHTLU1Ll5Nk0=</Hash><Pid>81608-861-7150807-65315</Pid><PidType>8</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>56D8E8388F2B6BA</Val><Hash>7lzKM5HHXhIYMvkB4SCIppo73HA=</Hash><Pid>84890-861-4969941-63412</Pid><PidType>8</PidType></Product></Products></Office></Software></GenuineResults> 

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    Saturday, February 9, 2008 5:21 AM

Answers

  • Hello gwbeeler,

     

      Yes, you are correct, your Vista is suffering from an "On Disk" Mod-Auth Tamper. An On Disk type of Mod-Auth is when a Critical System File has been Tampered (modified) or has become Corrupted.

     

    In your case the Modified/corrupted files are slc.dll (Version: 6.0.6000.16509) and inetcomm.dll (Version: 6.0.6000.16545).  These are listed in your Diagnostic Report under the "File Scan Data-->" line.

     

      Each time a files is updated, it gets a new Version number. The version number will tell us what was the last Update that was applied to the file before the file was modified or became corrupt. The reason we what to know what the last update that was applied to a file is because the best way to fix your issue is to reinstall those updates again. This will replace the bad file with a unmodified/uncorrupted one.

     

    ~The update you need to install to fix the file slc.dll[6.0.6000.16509] is KB933928 (http://www.microsoft.com/downloads/info.aspx?na=22&p=1&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=&u=%2fdownloads%2fdetails.aspx%3fFamilyID%3ddc2ad07b-d5d7-407a-9a0e-3f3d142682d0%26DisplayLang%3den)

     

    ~The update you need to install to fix the file inetcomm.dll[6.0.6000.16545] is KB941202 (http://www.microsoft.com/downloads/info.aspx?na=22&p=3&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=&u=%2fdownloads%2fdetails.aspx%3fFamilyID%3db6ac8d93-adc3-4ec3-bad1-4990bd7d52b4%26DisplayLang%3den)

     

      Unfortunatly, most Vista update can only be installed once, so if you already have these Updates installed, and you try to reinstall them, you may receive the message "This update does not apply to your system". If this happens, you will need to uninstall the update.

     

    To uninstall an update, boot into Safe Mode, go to the Control Panel, double-click "Programs and Featured" and then click "View installed updates. Once the list up installed updates has loaded, find the KBnumber of the update you want to uninstall, right-click on it and select "uninstall". Once done, reboot into regular mode and re-install the update you just uninstalled.

     

    Thank you,

    Darin Smith

    WGA Forum Manager



     

     

    Thursday, February 14, 2008 12:03 AM