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error code ox803C0107 RRS feed

  • Question

  • I keep getting this error code when I try to run fix it center. My 2 problems are my screen keeps going all white and also internet explor freezes.
    Friday, April 8, 2011 7:32 PM

All replies

  • Dear Customer, 

     

          Thanks for you feedback. May I know some information of you, Which one you have ran when you got this error code, 'Fix it center' or 'MATS_Run_XXXX.exe' ?  What is your OS?

      Looking forward to your reply.   


    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun

    Tuesday, April 12, 2011 2:20 AM
  • I'm getting the same error code using MATS_Run_XXXX.exe on XP Pro SP3. "A problem is preventing the troubleshooter from starting."
    Tuesday, April 19, 2011 3:45 PM
  • Hi,

       Thanks for your feedback. May I know can you seeing the "Microsoft Automated Troubleshooting Service Setup" Window? Or you got the error message directly? 

       Please as following choose your option. 

      1.  You seeing the "Microsoft Automated Troubleshooting Service Setup" window then the error message encountered. 

      2.  You got the error message after you seeing the "Microsoft Automated Troubleshooting Service Setup" window and clicks on the Accept button. No other window can seeing.

      3.  You can't seeing any window when you run mats_run....exe and got error message directly.

     

    Looking forward to your reply.


    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun

    Thursday, April 21, 2011 6:14 AM
  • Hi, #2. I get the error message after seeing the 'Microsoft Automated Troubleshooting Service Setup' window and clicking on the Accept button. No other window can be seen. Thanks
    Friday, April 22, 2011 9:33 PM
  • Hi,

       Thanks for your feedback, do you make sure you have already installed .net framework 2.0, MSXML and powershell on your OS? If not, please refer download link below and install all of them before you run MATS_Run_XXX.exe.

       X86 MSXML http://go.microsoft.com/fwlink/?LinkId=186417 

       X86 PowerShell http://go.microsoft.com/fwlink/?LinkID=164073

       .NET framework download http://www.microsoft.com/downloads/en/details.aspx?familyid=5B2C0358-915B-4EB5-9B1D-10E506DA9D0F&displaylang=en

     

    Thanks! 

     


    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Alex


    Tuesday, April 26, 2011 3:58 AM
  • I keep getting this error code when I try to run fix it center. My 2 problems are my screen keeps going all white and also internet explor freezes.

    • Proposed as answer by biff 40 Tuesday, May 15, 2012 11:57 AM
    Tuesday, May 15, 2012 11:57 AM