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  • Question


  • I have to apologize because i am not very good with computers.

    But just recently this message keeps popping up saying that my copy of windows did not pass genuine validation or something like that. But everytime i try to resolve the problem...it doesn't work. It still says it doesn't pass. And lately, when i start up my computer it would suddenly restart on the "Welcome" screen and then it says that one of my disks needs checking or something. When its finished checking the disk--it restartss again!  Today it happened 4 times in a row! I'm very confused...why is this happening? Is it because my copy of windows is a counterfeit?
    Wednesday, April 25, 2007 6:27 AM

Answers

  • Confuzzled,

     

    Please be informed that the process of disk checking is a built-in XP automatic maintenance task that you may see very rarely on a computer.  Upon startup XP's file system checks itself and if there is an error indicator, it will run checkdisk to attempt a repair.  This check has nothing to do with whether a given installation of XP is genuine or not genuine or somewhere in between.

     

    But, if you have seen it four times in a row, this is a situation that you cannot afford to ignore.  It's possible that your hard disk drive is beginning to fail, so please immediately back up anything on your computer that you could not afford to lose.  If you are new to backing up, please ask a knowledgeable friend or relative, or take your computer to a local shop where they can preserve your data.

    Thursday, April 26, 2007 12:07 AM
  • Hi Confuzzled,

     

     Please listen to Dan's advise. If you have any importent information on your computer, back it up as I too beleive your issue sounds like the disk drive may be failing.

     

    Now, from a Windows Genuine Advantage point of view, I need to tell you that right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 8), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  MS invalidates a key if it was generated by a non-MS Key Generator program.

    As a rule, VLk editions of XP should not be sold to individual consumers.Large Corporations, Large Schools and Governments have legal agreements with Microsoft, which assign them a unique Volume License Key (VLK).  Using their assigned VLK to install software provides them with the flexibility of installing on many computers.

     On line 2, it says "Invalid Product Key". I have check the Product Key Hash and Product ID (lines 3 & 4) in our Product Key tool here and the Key was created using an illegal key generating tool.  These product keys are commonly referred to as a ‘keygen’ key.  These type of applications can be found out on the internet and they are used to create Invalid Product Keys that look and act like a real keys, but were not, manufactured by Microsoft.

    Below, I have provided some options for you:

     

    If Windows XP came Pre-installed on your computer:

    1) Look on your computer for a Certificate of Authenticity (CoA) sticker.
    2) Compare the Product Key on the CoA with the last 15 digits of the Product Key listed in your Diagnostic Report

    3a) If they are diffrent, go to step 4a)
    3b) If they are the same, go to step 4b)
    3c) If there is no CoA sticker on your computer, go to step 4b)

    4a) It appears that Windows XP was re-installed on your computer (using an invalid Product Key) at some point after you bought your computer. My suggestion is to Re-install Windows, using the Product Key from your CoA sticker. If you can not find the Repair/Install CD that came with your computer, you may need to contact the Manufacturer of your computer for a replacment.

    4b) It is quite common for unscrupulous resellers to bundle a keygen VLK with software because they are aware that there is only a small chance that the purchaser will find out that they have received counterfeit Software and Product Key. If you go to http://www.microsoft.com/resources/howtotell/en/default.mspx , you can see that some counterfeits can be very sophisticated. I can provide you with a couple options and I recommend that you follow up with both:

    * Contact the person/company that sold you the software and demand the Genuine Microsoft software, that you paid for. Or a Refund.

    * Click on the blue star in the System Tray and Submit a Piracy Report to Microsoft. If it is a High Quality counterfeit (go to http://www.microsoft.com/resources/howtotell/en/default.mspx for comparisons), you may be eligible for a free replacement. 

    or

    * Click on the blue star in the system tray and follow the directions to purchase a WGA kit.

     

      If Windows XP, on your computer, did not come preinstalled:

    1) It is quite common for unscrupulous resellers to bundle a keygen VLK with software because they are aware that there is only a small chance that the purchaser will find out that they have received counterfeit Software and Product Key. If you go to http://www.microsoft.com/resources/howtotell/en/default.mspx , you can see that some counterfeits can be very sophisticated.I can provide you with a couple options and I recommend that you follow up with both:

    *  Contact the person/company that sold you the software and demand the Genuine Microsoft software, that you paid for. Or a Refund.

    *  Click on the blue star in the System Tray and Submit a Piracy Report to Microsoft. If it is a High Quality counterfeit (go to http://www.microsoft.com/resources/howtotell/en/default.mspx for comparisons), you may be eligible for a free replacement. 

    or

    *  Click on the blue star in the system tray and follow the directions to purchase a WGA kit.

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Thursday, April 26, 2007 6:41 PM

All replies

  • Hi Confuzzled,

     

    In order to recieve the best support, we request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

     

    Step 2 is tell us about the Certificate of Authenticity (COA). Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Wednesday, April 25, 2007 7:41 PM
  • Confuzzled,

     

    Please be informed that the process of disk checking is a built-in XP automatic maintenance task that you may see very rarely on a computer.  Upon startup XP's file system checks itself and if there is an error indicator, it will run checkdisk to attempt a repair.  This check has nothing to do with whether a given installation of XP is genuine or not genuine or somewhere in between.

     

    But, if you have seen it four times in a row, this is a situation that you cannot afford to ignore.  It's possible that your hard disk drive is beginning to fail, so please immediately back up anything on your computer that you could not afford to lose.  If you are new to backing up, please ask a knowledgeable friend or relative, or take your computer to a local shop where they can preserve your data.

    Thursday, April 26, 2007 12:07 AM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key Hash: Or6HJVdPx2bV8gcgBoM2E5yQM30=
    Windows Product ID: 55274-640-4593894-23935
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 77f64edc-0012-4266-9cc3-71e2f7c18df2
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>77f64edc-0012-4266-9cc3-71e2f7c18df2</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-RWWX3</PKey><PID>55274-640-4593894-23935</PID><PIDType>1</PIDType><SID>S-1-5-21-1614895754-492894223-1708537768</SID><SYSTEM><Manufacturer>INTELR</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20021125000000.000000+000</Date></BIOS><HWID>B7B3384F01842052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>3E91502CC4D2284</Val><Hash>wsxnxv/1xcNexCbtS+5UGWA0r5M=</Hash><Pid>54185-640-0617626-17840</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    And right now i'm working on step 2. I'll post a reply ASAP. Thank you very much for your help!

     

     

     

    Thursday, April 26, 2007 12:16 AM
  • Hi Confuzzled,

     

     Please listen to Dan's advise. If you have any importent information on your computer, back it up as I too beleive your issue sounds like the disk drive may be failing.

     

    Now, from a Windows Genuine Advantage point of view, I need to tell you that right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 8), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  MS invalidates a key if it was generated by a non-MS Key Generator program.

    As a rule, VLk editions of XP should not be sold to individual consumers.Large Corporations, Large Schools and Governments have legal agreements with Microsoft, which assign them a unique Volume License Key (VLK).  Using their assigned VLK to install software provides them with the flexibility of installing on many computers.

     On line 2, it says "Invalid Product Key". I have check the Product Key Hash and Product ID (lines 3 & 4) in our Product Key tool here and the Key was created using an illegal key generating tool.  These product keys are commonly referred to as a ‘keygen’ key.  These type of applications can be found out on the internet and they are used to create Invalid Product Keys that look and act like a real keys, but were not, manufactured by Microsoft.

    Below, I have provided some options for you:

     

    If Windows XP came Pre-installed on your computer:

    1) Look on your computer for a Certificate of Authenticity (CoA) sticker.
    2) Compare the Product Key on the CoA with the last 15 digits of the Product Key listed in your Diagnostic Report

    3a) If they are diffrent, go to step 4a)
    3b) If they are the same, go to step 4b)
    3c) If there is no CoA sticker on your computer, go to step 4b)

    4a) It appears that Windows XP was re-installed on your computer (using an invalid Product Key) at some point after you bought your computer. My suggestion is to Re-install Windows, using the Product Key from your CoA sticker. If you can not find the Repair/Install CD that came with your computer, you may need to contact the Manufacturer of your computer for a replacment.

    4b) It is quite common for unscrupulous resellers to bundle a keygen VLK with software because they are aware that there is only a small chance that the purchaser will find out that they have received counterfeit Software and Product Key. If you go to http://www.microsoft.com/resources/howtotell/en/default.mspx , you can see that some counterfeits can be very sophisticated. I can provide you with a couple options and I recommend that you follow up with both:

    * Contact the person/company that sold you the software and demand the Genuine Microsoft software, that you paid for. Or a Refund.

    * Click on the blue star in the System Tray and Submit a Piracy Report to Microsoft. If it is a High Quality counterfeit (go to http://www.microsoft.com/resources/howtotell/en/default.mspx for comparisons), you may be eligible for a free replacement. 

    or

    * Click on the blue star in the system tray and follow the directions to purchase a WGA kit.

     

      If Windows XP, on your computer, did not come preinstalled:

    1) It is quite common for unscrupulous resellers to bundle a keygen VLK with software because they are aware that there is only a small chance that the purchaser will find out that they have received counterfeit Software and Product Key. If you go to http://www.microsoft.com/resources/howtotell/en/default.mspx , you can see that some counterfeits can be very sophisticated.I can provide you with a couple options and I recommend that you follow up with both:

    *  Contact the person/company that sold you the software and demand the Genuine Microsoft software, that you paid for. Or a Refund.

    *  Click on the blue star in the System Tray and Submit a Piracy Report to Microsoft. If it is a High Quality counterfeit (go to http://www.microsoft.com/resources/howtotell/en/default.mspx for comparisons), you may be eligible for a free replacement. 

    or

    *  Click on the blue star in the system tray and follow the directions to purchase a WGA kit.

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Thursday, April 26, 2007 6:41 PM