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MS Office 2003 failed validation today for first time in 2 1/2 years?! RRS feed

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    Hello,

     

    Today I ran Office Update on my Office 2003 on my home computer and it failed validation for the first time ever.  I purchased this copy of Office from Amazon, from a private seller, in January 2005.  Since that time it has passed validation successfully for 2 1/2 years. 

     

    What's going on?

     

    I did previously install this copy of Office on my old computer, but I no longer use that computer.  Could MS have noticed that this product key has been installed on more than one computer and blocked it for that reason?  It would help if they would provide more information about the reason for blocking a product key or some straightforward way to resolve issues such as this.

     

    What do I do now?

     

    I have run the MGA tool.  Here are the results:

     

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {09929396-54D0-43AF-89D2-2B1F80EECFCA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Allowed
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Allowed
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{09929396-54D0-43AF-89D2-2B1F80EECFCA}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-682003330-630328440-839522115</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Precision WorkStation 530 MT </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="3"/><Date>20020726000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>E73B369F0184C062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57950</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Answers to addtional questions?

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    XP Professional

     

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    No.  However, the MS Office did not come with this computer.  The computer is a Dell Precision 530 which I purchased used along with its original re-installation media from a re-seller.

     

    3.  Or, does it have the computer manufacturer's name in black lettering?

    It's a Dell.

     

    4.  DO NOT post the Product Key.

    OK.

    Friday, October 12, 2007 1:27 AM

Answers

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    Hello,

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue.  We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install your Office Suite is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    If you want to keep Office installed on the computer, then your best option is to participate in the Office Genuine Advantage Kit (OGA).  You will be emailed a Product Key that can be used immediately for your currently non- genuine installation of Office, and then about 2-3 weeks later you will receive a genuine Microsoft Office full retail CD and COA, which you can use to do a clean installation (recommended).

     

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     Office Genuine Advantage (OGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs as illustrated here:  http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Friday, October 12, 2007 5:27 PM

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    Your issue is: Office Status: 114 Blocked VLK 2

     

    That means you unfortunately have a non-genuine version of Microsoft Office istalled.  Please review the following:

     

    http://www.microsoft.com/resources/howtotell/default.aspx?displaylang=en

     

    Friday, October 12, 2007 1:55 AM
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    The media is an original Microsoft hologram disk, not a duplicate.  Is this of any significance?

    Friday, October 12, 2007 2:27 AM
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    The problem you are having is you have a Volume License copy of Microsoft Office installed.  Volume licensing is only for large companies, not individuals.  The original owner of the VL has reported it as stolen or used unauthorized.  An individual user should only be using either a retail or OEM license for Microsoft Office.

     

    Friday, October 12, 2007 3:02 AM
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    Hello,

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue.  We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install your Office Suite is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    If you want to keep Office installed on the computer, then your best option is to participate in the Office Genuine Advantage Kit (OGA).  You will be emailed a Product Key that can be used immediately for your currently non- genuine installation of Office, and then about 2-3 weeks later you will receive a genuine Microsoft Office full retail CD and COA, which you can use to do a clean installation (recommended).

     

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     Office Genuine Advantage (OGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs as illustrated here:  http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Friday, October 12, 2007 5:27 PM