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ERROR: 0020-80070643 RRS feed

  • Question

  • I purchased OneCare today and I can't get it to fully install on my computer. I get the error in the title. I did some research on what it is; a spyware program already exists that is conflicting with my install, something like that. What do i need to do cause its driving me bananas.
    Tuesday, September 16, 2008 11:39 PM

Answers

All replies

  • Hello Richie, see this Microsoft Knowledge Base article to resolve the 0020 installation error - http://support.microsoft.com/kb/930162

    If you continue to be unable to install One Care please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Tuesday, September 16, 2008 11:49 PM
    Moderator
  • none of that worked. is there a contact number to speak to a live rep? this is really retarted that there isn't a contact number on the software anywere.
    Wednesday, September 17, 2008 2:53 AM
  • Hello Richie, send an e-mail with One Care in the subject line and I will help you contact support.

    Wednesday, September 17, 2008 3:22 AM
    Moderator
  • Richie125,

     

    Thank you for contacting the Live OneCare program forum. Here is some information which will assist you in opening a support case for Live OneCare. See the following instructions.

    To contact support and open a support case do the following:

     

    • Open a web browser and go to the following address:
      http://help.live.com/help.aspx?project=onecarev2
    • Click Contact Support in the lower right hand corner
    • Click Get Support
    • Select Billing Support or Technical Support
    • Select No. This is a new issue
    • Sign in with your LiveID and follow the instructions

     

    I hope this information helps. Thank you for contacting the Live OneCare program forum.

     

    Rick, MS
    Wednesday, September 17, 2008 4:35 PM
    Moderator