The email address you entered couldn't be found. RRS feed

  • Question

  • X = recipient in organisation A

    Y = sender in organisation B

    Z = sender in organisation B

    Y can send email to X through OWA

    Y cannot send email to X through Outlook

    Z can send email to X through Outlook and Owa

    There is some problem with Y. I deleted the profile and re-creted and then Y was able to send emails that evening. But next day again same issue. Is it something to do with contacts / address book?

    Thursday, September 10, 2020 12:01 PM


All replies

  • Trying using different email adders.. 
    Thursday, September 10, 2020 12:44 PM
  • I'd try asking for help over here.





    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Thursday, September 10, 2020 12:59 PM
  • can you share NDR you are getting ?
    Monday, September 14, 2020 5:58 AM
  • Are you facing same problem with different email address??
    Monday, September 14, 2020 7:27 AM
  • Diagnostic information for administrators:<o:p></o:p>

    Generating server: ex01.Cranleigh.ae<o:p></o:p>

    Remote Server returned '550 5.1.11 RESOLVER.ADR.ExRecipNotFound; Recipient not found by Exchange Legacy encapsulated email address lookup'<o:p></o:p>

    Original message headers:<o:p></o:p>

    Received: from ex01.Cranleigh.ae ( by ex01.Cranleigh.ae<o:p></o:p>
     ( with Microsoft SMTP Server (version=TLS1_2,<o:p></o:p>
     cipher=TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256) id 15.1.1979.3; Thu, 10 Sep<o:p></o:p>
     2020 12:24:42 +0400<o:p></o:p>
    Received: from ex01.Cranleigh.ae ([fe80::5869:b67f:5076:7ad3]) by<o:p></o:p>
     ex01.Cranleigh.ae ([fe80::5869:b67f:5076:7ad3%8]) with mapi id<o:p></o:p>
     15.01.1979.003; Thu, 10 Sep 2020 12:24:42 +0400<o:p></o:p>
    Content-Type: application/ms-tnef; name="winmail.dat"<o:p></o:p>
    Content-Transfer-Encoding: binary<o:p></o:p>
    From: Anup Sundavadra <asundavadra@cranleigh.ae><o:p></o:p>
    To: Ramesh Achary <Ramesh.Achary@imdaad.ae><o:p></o:p>
    Subject: new test<o:p></o:p>
    Thread-Topic: new test<o:p></o:p>
    Thread-Index: AdaHS9R6yfrV6GLARWCkf3gcdx+9MA==<o:p></o:p>
    Date: Thu, 10 Sep 2020 12:24:42 +0400<o:p></o:p>
    Message-ID: <362b6bcb2a714798b1d0bbde66262bef@cranleigh.ae><o:p></o:p>
    Accept-Language: en-US, en-GB<o:p></o:p>
    Content-Language: en-US<o:p></o:p>
    X-MS-TNEF-Correlator: <362b6bcb2a714798b1d0bbde66262bef@cranleigh.ae><o:p></o:p>
    MIME-Version: 1.0<o:p></o:p>
    X-Originating-IP: []<o:p></o:p>
    Return-Path: asundavadra@cranleigh.ae
    Monday, September 14, 2020 1:47 PM
  • Only this email address and only from this user to this user.

    Y can email X but X cannot email Y through outlook

    X can email any

    Y can receive any

    But when I remove outlook profile and add again, then no problem but problem again in outlook the next day

    Through OWA it is working fine

    Kind regards

    Monday, September 14, 2020 1:49 PM