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  • Question

  • I had to purge my computer and load a recovery system. my files are backed up on windows live care and my computer virus protection is provided by windows,but i don't know how to load it back. i run into trouble with password. [deleted} and my e mail is cspss @ att.net . help!

    Tuesday, November 11, 2008 1:42 AM

Answers

  • Now that you have restored the PC, you need to reinstall OneCare from http://onecare.live.com

    You can activate OneCare with the LiveID and password for your subscription. If you have a problem with the ID or password, you can contact support (I've also sent you an email).

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    You can restore your OneCare backup before you activate by following the instructions for how to restore your files from another PC (the restored PC is a new PC to OneCare in most cases).

      Restore files from a backup

       

      If your computer goes through a hardware failure or if some of your files are deleted from your computer and you've backed up your files, you can restore the files to your computer from a previous backup. If you're using a hub PC, you can restore backup files from any computer in your OneCare circle. You can choose which files to restore and which backup to restore the files from.

      To restore all files from a backup:

    1. Open Windows Live OneCare.
    2. In the main OneCare window, in the Backup and Restore area, click Restore files.
    3. Click Restore files from a local backup.
    4. Click Express Restore.
    5. Click Restore files.
    6. Click Finish.

      To select specific files to restore or to select a specific backup to restore from:

    7. Open OneCare.
    8. In the main OneCare window, in the Backup and Restore area, click Restore files.
    9. Click Restore files from a local backup.
    10. Click Custom Restore.
    11. To restore files from the most recent backup of your computer, click Restore files from the current backup on this computer.

      –or–

      Restore files that were backed up from another computer.

       

        1. Click Restore files from backup of another machine.
        2. Click the backup that you want to restore files from.

      –or–

      Restore files from an earlier backup.

       

        1. Click Restore files from an earlier backup or a backup from another computer.
        2. Click the location of the backup device, and then click Next.
        3. Click the backup that you want to restore files from.
    12. To restore all files that are no longer on your computer, click Restore all missing files.

      –or–

      Restore specific types of files.

       

        1. Click Restore files by file type.
        2. Next to the types of files that you want to restore, select the check boxes, and then click Next.
        3. Next to the files that you want to restore, select the check boxes, and then click Next.
        4. Decide whether you want to restore files that have the same name as files that are already stored on your computer, click the appropriate option, and then click Next.

      –or–

      Select the files that you want to restore.

       

        1. Click Search for files to restore.
        2. In the search box, type all or part of the name of the file that you want to restore, and then click Next.
        3. Next to the files that you want to restore, select the check boxes, and then click Next.
        4. Decide whether you want to restore files that have the same name as files that are already stored on your computer, click the appropriate option, and then click Next.
    13. Click Restore files.
    14. Click Finish.

      Note

      If OneCare detects that there are no appropriate files to restore, you won't receive the Restore files option.

      -steve
    Tuesday, November 11, 2008 2:35 AM
    Moderator