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    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {75B5B7F0-7B2C-4496-B8D9-018E671410DF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.080917-1612
    TTS Error: K:20090124030410747-M:20090215203449514-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16509]
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16766]
    File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6000.16386]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{75B5B7F0-7B2C-4496-B8D9-018E671410DF}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-924111595-799510252-2803178395</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1720                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="4"/><Date>20080114000000.000000+000</Date></BIOS><HWID>4A303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJSKIHwMPIfqxnb/SEWicEaD8MCIWYwf8vSY26JpmJusViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      SSDT   PmRef  CpuPm


     

    • Changed type Stephen Holm Tuesday, February 17, 2009 5:12 PM
    • Moved by Stephen Holm Tuesday, February 17, 2009 5:15 PM (Moved from Windows XP Genuine Advantage Validation Issues (Windows XP) to Windows Vista Validation Issues (Windows Vista))
    Tuesday, February 17, 2009 2:51 AM

Answers

  • Question
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    1
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    Hello klaraann1333,

            The core to your particular issue centers on the lines in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16509]
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16766]
    File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6000.16386]


      This means that these system files (slsvc.exe, dnsapi.dll, gdi32.dll and gpapi.dll) have been tampered, modified or have become corrupt. Vista's Software Protection Platform compares the Siagnature hash (think fingerprint) of Vista's system files with a list of the proper signature hash's in Vista's System Catalog.  If a file is changed in any way, it's signature hash will change and if the signature hash doesn't match what in listed in the system catalog, Vista knows the file is no longer valid.  When this happens Vista assumes that something is attempting to compromise it's security and goes into Reduced Functionality Mode.

    To fix the issue, we need to either repair or replace the bad files with known good ones.

    First we will try to Repair Windows using System Restore: 

    1) Reboot Vista into Safe Mode
    2) Go to Control Panel
    3) On the left hand side of the Control Panel window, Click on "Classic View"
    4) Double-click "Backup and Restore Center"
    5) On the left hand side of the window, click "Repair Windows using system restore"
    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    7) Click the "Next" button.
    8) Reboot back into Normal mode
    9) See if that resolves the issue


    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if posible.

    1) Login to Vista in Normal Mode (not safe mode)
    2) Launch an Internet Browser
    3) Type:     %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select 'Run as Administrator'
    6) In the CMD window, type: sfc /scannow
    7) Reboot twice and see if that resolves the issue.

    If that does not work, we will try replacing the files by installing Vista Service Pack 1. Most (if not all) of those files should be contained in SP1.

    1) Login to Vista in Normal Mode
    2) Launch an Internet Browser
    3) Go to: http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en
    or http://www.microsoft.com/downloads/details.aspx?FamilyID=874a414b-32b2-41cc-bd8b-d71eda5ec07c&DisplayLang=en  for Vista 64bit
    4) Download the file to your Desktop
    5) Run the update.
    6) After the update has finished, reboot twice and see if the issue is resolved

    If none of my suggestions resolve the problem, the last resort would be to reinstall Vista.

    Thank you,
    Darin MS

    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Tuesday, February 17, 2009 8:16 PM
    Tuesday, February 17, 2009 8:13 PM