victim of software counterfeiting RRS feed

  • Question

  • I've bought a computer with Window ME on it a few years ago didn't like the OS so I went to to PC World which is Major High Street Retailer and bought a legit copy of Windows XP Pro, turned the computer off and when I turned it on now all I get is the following message "You may be a victim of software counterfeiting. This copy of Windows is not genuine and is not eligible to receive all updates and product support from Microsoft." I've got the original CD media and the Certificate of Authenticity. Why has it done this and more important how do I resove the problem.


    Thanks Dean

    Saturday, May 13, 2006 10:15 AM


All replies

  • Please run this tool:


    and press "copy to clipboard" and paste the contents in a reply to this thread.

    Saturday, May 13, 2006 12:13 PM
  • Every time that a notification appears, you receive detailed information about the specific validation failure. The information includes steps that you can take to resolve the problem.

     Description of the Windows Genuine Advantage Notifications application http://support.microsoft.com/kb/905474/

    Saturday, May 13, 2006 2:21 PM
  • Diagnostic Report (1.7.0069.0):
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T23MH-CR247-KT222
    Windows Product Key Hash: Ka0IrJQ07gxdJVen4SCszSwnfZg=
    Windows Product ID: 76487-645-1896202-23175
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    ID: {6769BC1D-8539-4B01-9110-2CCEBF40F786}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6769BC1D-8539-4B01-9110-2CCEBF40F786}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KT222</PKey><PID>76487-645-1896202-23175</PID><PIDType>1</PIDType><SID>S-1-5-21-515967899-706699826-1801674531</SID><SYSTEM><Manufacturer>Acer                 </Manufacturer><Model>Aspire SA90</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-B1L</Version><SMBIOSVersion major="2" minor="4"/><Date>20070328000000.000000+000</Date></BIOS><HWID>BE333C9701846057</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57751</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55228</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55457</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55496</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Monday, February 18, 2008 3:06 PM
  • Lhez,


    Right now, your Acer Aspire SA-90 computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.


    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.


    If you search the forum, you'll see that two other posters have submitted reports with the same volume licensing key, *****-*****-T23MH-CR247-KT222.


    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.


    More bad news:  Your Office Pro 2003 installation is showing as Nongenuine (Office status:  114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand a genuine copy or a refund.  Or you can participate in the Genuine Office offer.  In any case, please uninstall the nongenuine installation of Office as soon as possible.  Your installed copies of Front Page, Visio and Project are showing as Genuine at the moment, but be advised that these programs have been installed with Volume Licensing Keys, so if your situation is not appropriate for Volume Licensing, it's only a matter of time before these Keys are Blocked.


    It is almost a certainty that your computer shipped from Acer with a properly licensed installation of Windows.  The Certificate of Authenticity affixed to the computer will describe which edition it came with.  The solution to the problem is as simple as putting that installation of XP back onto the computer.  Please consult Acer tech support documentation for instructions on how to do this.


    Monday, February 18, 2008 6:04 PM