locked
Error ID Lookup? 0019-800070643 RRS feed

  • Question

  • I got this error ID 0019-800070643 saying that OneCare cannot contiue.

    I finally got around it by removing all OneCare references in the Registry. Is there any detail docs on which error code stand for what?
    Wednesday, October 3, 2007 9:57 AM

Answers

  • There is no comprehensive list of errors for OneCare. However, there are many Knowledgebase articles for common errors. 0019, for example relates to a failure of the firewall to install and the solution that usually works is published here:

    http://support.microsoft.com/kb/930159

    -steve

     

    Wednesday, October 3, 2007 6:00 PM
    Moderator

All replies

  • There is no comprehensive list of errors for OneCare. However, there are many Knowledgebase articles for common errors. 0019, for example relates to a failure of the firewall to install and the solution that usually works is published here:

    http://support.microsoft.com/kb/930159

    -steve

     

    Wednesday, October 3, 2007 6:00 PM
    Moderator
  • Steven, I tried all three methods listed in your post.  Nothing worked.  I have tried to install OneCare several times and have received the same error each time.  I have three computers.  The installation went well the first time on my desktop.  Its my laptop that I'm having the trouble with. I suppose there is a charge for live tech support.  Is it available?  Joe.

    Tuesday, October 9, 2007 2:59 AM
  •  

    There is no charge for support, though if you are a trial user or using the 2.0 beta, support is only available via email:

    http://help.live.com/help.aspx?project=onecarev2 -use the "Get More Help" link in the lower right of the page to contact support via email.

    Support for v1.6 is via the information here - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1183038&SiteID=2

     

    -steve

    Monday, October 15, 2007 3:16 PM
    Moderator