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Problems with Activation - error code 0xC004F050

    Question

  • Hi,

    I've had my Dell laptop for almost two years, bought originally via Tescos Online store (UK).  It's worked absolutely fine until about a week ago.  My flatmate went online to sort out our broadband but didn't touch any of the actual computer settings.

    When I logged on later that same day, my computer came up with a message saying that Vista needed validating.  It only gives me three options - contact Dell online (which opens a Windows help screen!), enter a new activation code, or buy a new code online.

    I have tried entering my activation code (from the base of my laptop) and it comes back with the error code "0xC004F050; The software licensing service reported that the product key is invalid". 

    I have tried 'buying a new code online' but when I try this option it states that my computer is running in restricted access mode and has to be validated before I can buy a new code!!!

    I've looked through all these forums and on various websites but can't find anything that helps.

    I've recently had an automatic upgrade to Windows service pack 2 - though I'm not sure if this makes any difference?

    [NB I've tried activating using the slui.exe 4 option, but it gives me the same options as above and results].

    PLEASE HELP!!!

    Thanks!

    NB The diagnostic tool states, but the product key quoted below (in part) does not match that on the base of my computer!  I bought the computer from a reputable dealer with everything installed so as far as I'm concerned it's genuine and I have not had a problem before.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {00EFD25C-BE55-4EA0-9E09-0421B5205133}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{00EFD25C-BE55-4EA0-9E09-0421B5205133}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1401853892-3749892304-4157758093</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="4"/><Date>20081016000000.000000+000</Date></BIOS><HWID>1B313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1000, 9) (null): 0xC004E017

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAeqhytiKftsBszMCyCiVsPEaDVJIGpJT78vSi8ZSUbAisViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      OSFR   DELL    M08   
      SSDT   PmRef  CpuPm

    Tuesday, August 31, 2010 7:14 PM

Answers

  • "Dulwich2010" wrote in message news:1ea680c4-728a-4cab-bc39-b8a9ba4c25c7...

    Hi,

    I've had my Dell laptop for almost two years, bought originally via Tescos Online store (UK).  It's worked absolutely fine until about a week ago.  My flatmate went online to sort out our broadband but didn't touch any of the actual computer settings.

    When I logged on later that same day, my computer came up with a message saying that Vista needed validating.  It only gives me three options - contact Dell online (which opens a Windows help screen!), enter a new activation code, or buy a new code online.

    I have tried entering my activation code (from the base of my laptop) and it comes back with the error code "0xC004F050; The software licensing service reported that the product key is invalid". 

    I have tried 'buying a new code online' but when I try this option it states that my computer is running in restricted access mode and has to be validated before I can buy a new code!!!

    I've looked through all these forums and on various websites but can't find anything that helps.

    I've recently had an automatic upgrade to Windows service pack 2 - though I'm not sure if this makes any difference?

    [NB I've tried activating using the slui.exe 4 option, but it gives me the same options as above and results].

    PLEASE HELP!!!

    Thanks!

    NB The diagnostic tool states, but the product key quoted below (in part) does not match that on the base of my computer!  I bought the computer from a reputable dealer with everything installed so as far as I'm concerned it's genuine and I have not had a problem before.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1000, 9) (null): 0xC004E017

     


    This error is usually the result of corruption in the Licensing store - and the solution is to recreate the store.
    Please try the below steps to recreate the Store files.  This may resolve the issue.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. Be sure to use the Product key on the sticker on the side or bottom of the PC (some laptops may have the sticker located in the battery compartment) To Activate, please use the Activate by Phone option.
     
     
    Once complete, please post back with a new MGADiag report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 31, 2010 8:47 PM
    Moderator

All replies

  • "Dulwich2010" wrote in message news:1ea680c4-728a-4cab-bc39-b8a9ba4c25c7...

    Hi,

    I've had my Dell laptop for almost two years, bought originally via Tescos Online store (UK).  It's worked absolutely fine until about a week ago.  My flatmate went online to sort out our broadband but didn't touch any of the actual computer settings.

    When I logged on later that same day, my computer came up with a message saying that Vista needed validating.  It only gives me three options - contact Dell online (which opens a Windows help screen!), enter a new activation code, or buy a new code online.

    I have tried entering my activation code (from the base of my laptop) and it comes back with the error code "0xC004F050; The software licensing service reported that the product key is invalid". 

    I have tried 'buying a new code online' but when I try this option it states that my computer is running in restricted access mode and has to be validated before I can buy a new code!!!

    I've looked through all these forums and on various websites but can't find anything that helps.

    I've recently had an automatic upgrade to Windows service pack 2 - though I'm not sure if this makes any difference?

    [NB I've tried activating using the slui.exe 4 option, but it gives me the same options as above and results].

    PLEASE HELP!!!

    Thanks!

    NB The diagnostic tool states, but the product key quoted below (in part) does not match that on the base of my computer!  I bought the computer from a reputable dealer with everything installed so as far as I'm concerned it's genuine and I have not had a problem before.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1000, 9) (null): 0xC004E017

     


    This error is usually the result of corruption in the Licensing store - and the solution is to recreate the store.
    Please try the below steps to recreate the Store files.  This may resolve the issue.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. Be sure to use the Product key on the sticker on the side or bottom of the PC (some laptops may have the sticker located in the battery compartment) To Activate, please use the Activate by Phone option.
     
     
    Once complete, please post back with a new MGADiag report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 31, 2010 8:47 PM
    Moderator
  • Hi,

    Thanks very much for your help.  I did what you suggested and it seems to have worked... I can't find my way back to the diagnostic tool, but (fingers crossed) it doesn't look like it's needed!

    Thank you very much for your help!

    Friday, September 3, 2010 9:22 PM
  • "Dulwich2010" wrote in message news:79c78f63-5e0b-45dc-bc3e-e53931a679cb...

    Hi,

    Thanks very much for your help.  I did what you suggested and it seems to have worked... I can't find my way back to the diagnostic tool, but (fingers crossed) it doesn't look like it's needed!

    Thank you very much for your help!


    Glad to help - good luck!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, September 4, 2010 7:17 AM
    Moderator