Answered by:
Problems with Activation - error code 0xC004F050

Question
-
Hi,
I've had my Dell laptop for almost two years, bought originally via Tescos Online store (UK). It's worked absolutely fine until about a week ago. My flatmate went online to sort out our broadband but didn't touch any of the actual computer settings.
When I logged on later that same day, my computer came up with a message saying that Vista needed validating. It only gives me three options - contact Dell online (which opens a Windows help screen!), enter a new activation code, or buy a new code online.
I have tried entering my activation code (from the base of my laptop) and it comes back with the error code "0xC004F050; The software licensing service reported that the product key is invalid".
I have tried 'buying a new code online' but when I try this option it states that my computer is running in restricted access mode and has to be validated before I can buy a new code!!!
I've looked through all these forums and on various websites but can't find anything that helps.
I've recently had an automatic upgrade to Windows service pack 2 - though I'm not sure if this makes any difference?
[NB I've tried activating using the slui.exe 4 option, but it gives me the same options as above and results].
PLEASE HELP!!!
Thanks!
NB The diagnostic tool states, but the product key quoted below (in part) does not match that on the base of my computer! I bought the computer from a reputable dealer with everything installed so as far as I'm concerned it's genuine and I have not had a problem before.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {00EFD25C-BE55-4EA0-9E09-0421B5205133}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.100608-0458
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{00EFD25C-BE55-4EA0-9E09-0421B5205133}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1401853892-3749892304-4157758093</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="4"/><Date>20081016000000.000000+000</Date></BIOS><HWID>1B313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1000, 9) (null): 0xC004E017Windows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAeqhytiKftsBszMCyCiVsPEaDVJIGpJT78vSi8ZSUbAisViqFOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
BOOT DELL M08
MCFG DELL M08
SLIC DELL M08
OSFR DELL M08
SSDT PmRef CpuPmTuesday, August 31, 2010 7:14 PM
Answers
-
"Dulwich2010" wrote in message news:1ea680c4-728a-4cab-bc39-b8a9ba4c25c7...
Hi,
I've had my Dell laptop for almost two years, bought originally via Tescos Online store (UK). It's worked absolutely fine until about a week ago. My flatmate went online to sort out our broadband but didn't touch any of the actual computer settings.
When I logged on later that same day, my computer came up with a message saying that Vista needed validating. It only gives me three options - contact Dell online (which opens a Windows help screen!), enter a new activation code, or buy a new code online.
I have tried entering my activation code (from the base of my laptop) and it comes back with the error code "0xC004F050; The software licensing service reported that the product key is invalid".
I have tried 'buying a new code online' but when I try this option it states that my computer is running in restricted access mode and has to be validated before I can buy a new code!!!
I've looked through all these forums and on various websites but can't find anything that helps.
I've recently had an automatic upgrade to Windows service pack 2 - though I'm not sure if this makes any difference?
[NB I've tried activating using the slui.exe 4 option, but it gives me the same options as above and results].
PLEASE HELP!!!
Thanks!
NB The diagnostic tool states, but the product key quoted below (in part) does not match that on the base of my computer! I bought the computer from a reputable dealer with everything installed so as far as I'm concerned it's genuine and I have not had a problem before.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1000, 9) (null): 0xC004E017
This error is usually the result of corruption in the Licensing store - and the solution is to recreate the store.
Please try the below steps to recreate the Store files. This may resolve the issue.
1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.
12) You may be required to enter the Product Key and/or Activate. Be sure to use the Product key on the sticker on the side or bottom of the PC (some laptops may have the sticker located in the battery compartment) To Activate, please use the Activate by Phone option.
Once complete, please post back with a new MGADiag report
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Wednesday, September 1, 2010 9:08 PM
- Marked as answer by Darin Smith MS Friday, September 3, 2010 6:52 PM
Tuesday, August 31, 2010 8:47 PMModerator
All replies
-
"Dulwich2010" wrote in message news:1ea680c4-728a-4cab-bc39-b8a9ba4c25c7...
Hi,
I've had my Dell laptop for almost two years, bought originally via Tescos Online store (UK). It's worked absolutely fine until about a week ago. My flatmate went online to sort out our broadband but didn't touch any of the actual computer settings.
When I logged on later that same day, my computer came up with a message saying that Vista needed validating. It only gives me three options - contact Dell online (which opens a Windows help screen!), enter a new activation code, or buy a new code online.
I have tried entering my activation code (from the base of my laptop) and it comes back with the error code "0xC004F050; The software licensing service reported that the product key is invalid".
I have tried 'buying a new code online' but when I try this option it states that my computer is running in restricted access mode and has to be validated before I can buy a new code!!!
I've looked through all these forums and on various websites but can't find anything that helps.
I've recently had an automatic upgrade to Windows service pack 2 - though I'm not sure if this makes any difference?
[NB I've tried activating using the slui.exe 4 option, but it gives me the same options as above and results].
PLEASE HELP!!!
Thanks!
NB The diagnostic tool states, but the product key quoted below (in part) does not match that on the base of my computer! I bought the computer from a reputable dealer with everything installed so as far as I'm concerned it's genuine and I have not had a problem before.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1000, 9) (null): 0xC004E017
This error is usually the result of corruption in the Licensing store - and the solution is to recreate the store.
Please try the below steps to recreate the Store files. This may resolve the issue.
1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.
12) You may be required to enter the Product Key and/or Activate. Be sure to use the Product key on the sticker on the side or bottom of the PC (some laptops may have the sticker located in the battery compartment) To Activate, please use the Activate by Phone option.
Once complete, please post back with a new MGADiag report
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Wednesday, September 1, 2010 9:08 PM
- Marked as answer by Darin Smith MS Friday, September 3, 2010 6:52 PM
Tuesday, August 31, 2010 8:47 PMModerator -
Hi,
Thanks very much for your help. I did what you suggested and it seems to have worked... I can't find my way back to the diagnostic tool, but (fingers crossed) it doesn't look like it's needed!
Thank you very much for your help!
Friday, September 3, 2010 9:22 PM -
"Dulwich2010" wrote in message news:79c78f63-5e0b-45dc-bc3e-e53931a679cb...
Hi,
Thanks very much for your help. I did what you suggested and it seems to have worked... I can't find my way back to the diagnostic tool, but (fingers crossed) it doesn't look like it's needed!
Thank you very much for your help!
Glad to help - good luck!
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, September 4, 2010 7:17 AMModerator