Hi,
I've had my Dell laptop for almost two years, bought originally via Tescos Online store (UK). It's worked absolutely fine until about a week ago. My flatmate went online to sort out our broadband but didn't touch any of the actual computer settings.
When I logged on later that same day, my computer came up with a message saying that Vista needed validating. It only gives me three options - contact Dell online (which opens a Windows help screen!), enter a new activation code, or buy a new code
online.
I have tried entering my activation code (from the base of my laptop) and it comes back with the error code "0xC004F050; The software licensing service reported that the product key is invalid".
I have tried 'buying a new code online' but when I try this option it states that my computer is running in restricted access mode and has to be validated before I can buy a new code!!!
I've looked through all these forums and on various websites but can't find anything that helps.
I've recently had an automatic upgrade to Windows service pack 2 - though I'm not sure if this makes any difference?
[NB I've tried activating using the slui.exe 4 option, but it gives me the same options as above and results].
PLEASE HELP!!!
Thanks!
NB The diagnostic tool states, but the product key quoted below (in part) does not match that on the base of my computer! I bought the computer from a reputable dealer with everything installed so as far as I'm concerned it's genuine and I have not
had a problem before.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {00EFD25C-BE55-4EA0-9E09-0421B5205133}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.100608-0458
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{00EFD25C-BE55-4EA0-9E09-0421B5205133}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1401853892-3749892304-4157758093</SID><SYSTEM><Manufacturer>Dell
Inc.</Manufacturer><Model>Inspiron 1525 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion
major="2" minor="4"/><Date>20081016000000.000000+000</Date></BIOS><HWID>1B313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL
</OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1000, 9) (null): 0xC004E017
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAeqhytiKftsBszMCyCiVsPEaDVJIGpJT78vSi8ZSUbAisViqF
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
BOOT DELL M08
MCFG DELL M08
SLIC DELL M08
OSFR DELL M08
SSDT PmRef CpuPm
