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Windows 7 not genuine RRS feed

  • Question

  • I started getting this message, after a couple BSOD's.  I went online to the genuine/validate site, but the process never completes.  A couple things I have done after looking at the forums here have generated error messages of 0xc004f012 and 0xc004f076.

     

    This is a home-built machine, with the O/S bought from either NewEgg or TigerDirect (I forget which).

     

    The Diagnostics are as

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-6H2HD-MDC8V-737G4

    Windows Product Key Hash: vZrKF8y1HdokCpIH5qG6kt4goVI=

    Windows Product ID: 00371-152-0804565-85102

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {82A5FB08-B9E8-46E8-9588-334E806D1C2F}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.101026-1503

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Small Business Edition 2003 - 115

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{82A5FB08-B9E8-46E8-9588-334E806D1C2F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-737G4</PKey><PID>00371-152-0804565-85102</PID><PIDType>5</PIDType><SID>S-1-5-21-146913515-104483018-108138246</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA770-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FI</Version><SMBIOSVersion major="2" minor="4"/><Date>20100414000000.000000+000</Date></BIOS><HWID>D7003707018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>115</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>9E94CF123E4B786</Val><Hash>87f5bFZTZfApCJpdi4NdVFJVIeU=</Hash><Pid>70160-OEM-5696333-08436</Pid><PidType>5</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

    Error: 0xC004F012

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 3:7:2011 01:32

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MgAAAAIABAABAAEAAAABAAAAAQABAAEA6GEymPzQpgNU8hAz4KgYiBIEIPdMNiDcji4=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name    OEMID Value            OEMTableID Value

      APIC                         GBT                GBTUACPI

      FACP                                    GBT                GBTUACPI

      HPET                                    GBT                GBTUACPI

      MCFG                                   GBT                GBTUACPI

      SSDT                                    PTLTD                        POWERNOW

      TAMG                                  GBT                GBT   B0

     

    follows:

     

    Saturday, April 16, 2011 8:32 PM

Answers

  • Sigh,

     

    When I run the legitcheck.hta program from the referenced link, it throws a script error fairly quickly: AN error has occurred in the script on this page.

     

    Line 1

    Char: 3304

    Error: Could not complete the operation due to error c004f076

    Code: 0

    https://www.microsoft.com/genuine/static/js/validate/wgpOobWeb.js?v=-382709893

     

    Do you want to continue running scripts on this page?  Yes/No

     

    I click yes, and it says that validation is in progress, but never completes.

     

    Is a repair installation of the OS the best course at this time?

     

     

     


    Hmmm - possibly. Since you appear to have a Retail disk, and the installed system is RTM, it shouldn't cause any problems (uninstall your Security software completely first, though).
    Once completed, install Belarc Advisor, and check the Updates - reinstall any that appear as broken. You may find it easier to immediately install SP1 and then update that.
    Remember to back up your data to external media first - things can easily go wrong in a repair install!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 17, 2011 3:34 PM
    Moderator

All replies

  • I started getting this message, after a couple BSOD's.  I went online to the genuine/validate site, but the process never completes.  A couple things I have done after looking at the forums here have generated error messages of 0xc004f012 and 0xc004f076.

     

    This is a home-built machine, with the O/S bought from either NewEgg or TigerDirect (I forget which).

     

    The Diagnostics are as

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-6H2HD-MDC8V-737G4

    Windows Product Key Hash: vZrKF8y1HdokCpIH5qG6kt4goVI=

    Windows Product ID: 00371-152-0804565-85102

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.048

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

    Error: 0xC004F012

     

    It looks to me as if your Licensing Store may be corrupted....
     
     
    Recreate the Licensing Store
        1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
        Note: the Software Protection service may not be running, this is ok.
        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
        
        Run MGADiag again, and post the report
     

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 16, 2011 8:48 PM
    Moderator
  • Followed the above instructions.

     

    When running slui.exe, I get an error 0xc004f076 The software licensing service reported that the requested plug-in cannot be found.

     

    When I attempted to run MGADIAG, it ran , but when I hit copy to create a file, it : Failed to create output files hr = 0x80070002.  Please contact support.  I compared the output with text above and did not note any changes.

     

    I did type slui.exe 0x2a 0xC004F012' to display the error text. for the description of 0xC004F012 in the first MGADIAG test and got :  The Software Licensing Service reported that the call has failed because the value for the input key was not found.

     

    Loren

     

     

     

     

    Sunday, April 17, 2011 5:21 AM
  • Followed the above instructions.

     

    When running slui.exe, I get an error 0xc004f076 The software licensing service reported that the requested plug-in cannot be found.

     

    When I attempted to run MGADIAG, it ran , but when I hit copy to create a file, it : Failed to create output files hr = 0x80070002.  Please contact support.  I compared the output with text above and did not note any changes.

     

    I did type slui.exe 0x2a 0xC004F012' to display the error text. for the description of 0xC004F012 in the first MGADIAG test and got :  The Software Licensing Service reported that the call has failed because the value for the input key was not found.

     

    Loren

    The 0xC004F076 error means "The Software Licensing Service reported that the requested plug-in cannot be found."
     
    Please run the MGADiag report again - IGNORE any error message it produces - and post the result. The error you got simply means that for some reason it was unable to write the log files for some reason, and does not affect the ability to paste the results into your response.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 17, 2011 6:01 AM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6H2HD-MDC8V-737G4
    Windows Product Key Hash: vZrKF8y1HdokCpIH5qG6kt4goVI=
    Windows Product ID: 00371-152-0804565-85102
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {82A5FB08-B9E8-46E8-9588-334E806D1C2F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business Edition 2003 - 115
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{82A5FB08-B9E8-46E8-9588-334E806D1C2F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-737G4</PKey><PID>00371-152-0804565-85102</PID><PIDType>5</PIDType><SID>S-1-5-21-146913515-104483018-108138246</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA770-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FI</Version><SMBIOSVersion major="2" minor="4"/><Date>20100414000000.000000+000</Date></BIOS><HWID>D7003707018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>115</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>9E94CF123E4B786</Val><Hash>87f5bFZTZfApCJpdi4NdVFJVIeU=</Hash><Pid>70160-OEM-5696333-08436</Pid><PidType>5</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:7:2011 01:32
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIABAABAAEAAAABAAAAAQABAAEA6GEymPzQpgNU8hAz4KgYiBIEIPdMNiDcji4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      SSDT            PTLTD         POWERNOW
      TAMG            GBT           GBT   B0


    Sunday, April 17, 2011 1:10 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6H2HD-MDC8V-737G4
    Windows Product Key Hash: vZrKF8y1HdokCpIH5qG6kt4goVI=
    Windows Product ID: 00371-152-0804565-85102
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048



    Hmmm - no changes there :(
    Please attempt manual Validation - go to www.microsoft.com/genuine/validate and see whether the machine validates properly - if it doesn't, you should be informed as to why, and offered the Diagnostics. Take them, and follow the suggestions  - once you get all green lights, try validation again.
     
    run MGADiag, and post the new report.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 17, 2011 1:39 PM
    Moderator
  • Sigh,

     

    When I run the legitcheck.hta program from the referenced link, it throws a script error fairly quickly: AN error has occurred in the script on this page.

     

    Line 1

    Char: 3304

    Error: Could not complete the operation due to error c004f076

    Code: 0

    https://www.microsoft.com/genuine/static/js/validate/wgpOobWeb.js?v=-382709893

     

    Do you want to continue running scripts on this page?  Yes/No

     

    I click yes, and it says that validation is in progress, but never completes.

     

    Is a repair installation of the OS the best course at this time?

     

     

     

    Sunday, April 17, 2011 2:25 PM
  • Sigh,

     

    When I run the legitcheck.hta program from the referenced link, it throws a script error fairly quickly: AN error has occurred in the script on this page.

     

    Line 1

    Char: 3304

    Error: Could not complete the operation due to error c004f076

    Code: 0

    https://www.microsoft.com/genuine/static/js/validate/wgpOobWeb.js?v=-382709893

     

    Do you want to continue running scripts on this page?  Yes/No

     

    I click yes, and it says that validation is in progress, but never completes.

     

    Is a repair installation of the OS the best course at this time?

     

     

     


    Hmmm - possibly. Since you appear to have a Retail disk, and the installed system is RTM, it shouldn't cause any problems (uninstall your Security software completely first, though).
    Once completed, install Belarc Advisor, and check the Updates - reinstall any that appear as broken. You may find it easier to immediately install SP1 and then update that.
    Remember to back up your data to external media first - things can easily go wrong in a repair install!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 17, 2011 3:34 PM
    Moderator