Answered by:
Windows 7 not genuine

Question
-
I started getting this message, after a couple BSOD's. I went online to the genuine/validate site, but the process never completes. A couple things I have done after looking at the forums here have generated error messages of 0xc004f012 and 0xc004f076.
This is a home-built machine, with the O/S bought from either NewEgg or TigerDirect (I forget which).
The Diagnostics are as
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-6H2HD-MDC8V-737G4
Windows Product Key Hash: vZrKF8y1HdokCpIH5qG6kt4goVI=
Windows Product ID: 00371-152-0804565-85102
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {82A5FB08-B9E8-46E8-9588-334E806D1C2F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Small Business Edition 2003 - 115
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{82A5FB08-B9E8-46E8-9588-334E806D1C2F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-737G4</PKey><PID>00371-152-0804565-85102</PID><PIDType>5</PIDType><SID>S-1-5-21-146913515-104483018-108138246</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA770-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FI</Version><SMBIOSVersion major="2" minor="4"/><Date>20100414000000.000000+000</Date></BIOS><HWID>D7003707018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>115</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>9E94CF123E4B786</Val><Hash>87f5bFZTZfApCJpdi4NdVFJVIeU=</Hash><Pid>70160-OEM-5696333-08436</Pid><PidType>5</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:7:2011 01:32
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAIABAABAAEAAAABAAAAAQABAAEA6GEymPzQpgNU8hAz4KgYiBIEIPdMNiDcji4=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
SSDT PTLTD POWERNOW
TAMG GBT GBT B0
follows:
Saturday, April 16, 2011 8:32 PM
Answers
-
"n0vyy" wrote in message news:453d271f-c523-429f-a21a-bf540e90d9e6...
Sigh,
When I run the legitcheck.hta program from the referenced link, it throws a script error fairly quickly: AN error has occurred in the script on this page.
Line 1
Char: 3304
Error: Could not complete the operation due to error c004f076
Code: 0
https://www.microsoft.com/genuine/static/js/validate/wgpOobWeb.js?v=-382709893
Do you want to continue running scripts on this page? Yes/No
I click yes, and it says that validation is in progress, but never completes.
Is a repair installation of the OS the best course at this time?
Hmmm - possibly. Since you appear to have a Retail disk, and the installed system is RTM, it shouldn't cause any problems (uninstall your Security software completely first, though).Once completed, install Belarc Advisor, and check the Updates - reinstall any that appear as broken. You may find it easier to immediately install SP1 and then update that.Remember to back up your data to external media first - things can easily go wrong in a repair install!
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Tuesday, April 19, 2011 12:31 AM
- Marked as answer by Darin Smith MS Thursday, April 21, 2011 5:19 PM
Sunday, April 17, 2011 3:34 PMModerator
All replies
-
"n0vyy" wrote in message news:1ea9650f-97a7-46a6-9bfd-ea8acc938e1b...
I started getting this message, after a couple BSOD's. I went online to the genuine/validate site, but the process never completes. A couple things I have done after looking at the forums here have generated error messages of 0xc004f012 and 0xc004f076.
This is a home-built machine, with the O/S bought from either NewEgg or TigerDirect (I forget which).
The Diagnostics are as
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-6H2HD-MDC8V-737G4
Windows Product Key Hash: vZrKF8y1HdokCpIH5qG6kt4goVI=
Windows Product ID: 00371-152-0804565-85102
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012
Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
Run MGADiag again, and post the report
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, April 16, 2011 8:48 PMModerator -
Followed the above instructions.
When running slui.exe, I get an error 0xc004f076 The software licensing service reported that the requested plug-in cannot be found.
When I attempted to run MGADIAG, it ran , but when I hit copy to create a file, it : Failed to create output files hr = 0x80070002. Please contact support. I compared the output with text above and did not note any changes.
I did type slui.exe 0x2a 0xC004F012' to display the error text. for the description of 0xC004F012 in the first MGADIAG test and got : The Software Licensing Service reported that the call has failed because the value for the input key was not found.
Loren
Sunday, April 17, 2011 5:21 AM -
"n0vyy" wrote in message news:c70d6c39-fa94-4e49-a99f-dfbc06403532...
Followed the above instructions.
When running slui.exe, I get an error 0xc004f076 The software licensing service reported that the requested plug-in cannot be found.
When I attempted to run MGADIAG, it ran , but when I hit copy to create a file, it : Failed to create output files hr = 0x80070002. Please contact support. I compared the output with text above and did not note any changes.
I did type slui.exe 0x2a 0xC004F012' to display the error text. for the description of 0xC004F012 in the first MGADIAG test and got : The Software Licensing Service reported that the call has failed because the value for the input key was not found.
Loren
The 0xC004F076 error means "The Software Licensing Service reported that the requested plug-in cannot be found."Please run the MGADiag report again - IGNORE any error message it produces - and post the result. The error you got simply means that for some reason it was unable to write the log files for some reason, and does not affect the ability to paste the results into your response.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, April 17, 2011 6:01 AMModerator -
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-6H2HD-MDC8V-737G4
Windows Product Key Hash: vZrKF8y1HdokCpIH5qG6kt4goVI=
Windows Product ID: 00371-152-0804565-85102
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {82A5FB08-B9E8-46E8-9588-334E806D1C2F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Small Business Edition 2003 - 115
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{82A5FB08-B9E8-46E8-9588-334E806D1C2F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-737G4</PKey><PID>00371-152-0804565-85102</PID><PIDType>5</PIDType><SID>S-1-5-21-146913515-104483018-108138246</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA770-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FI</Version><SMBIOSVersion major="2" minor="4"/><Date>20100414000000.000000+000</Date></BIOS><HWID>D7003707018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>115</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>9E94CF123E4B786</Val><Hash>87f5bFZTZfApCJpdi4NdVFJVIeU=</Hash><Pid>70160-OEM-5696333-08436</Pid><PidType>5</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:7:2011 01:32
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAIABAABAAEAAAABAAAAAQABAAEA6GEymPzQpgNU8hAz4KgYiBIEIPdMNiDcji4=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
SSDT PTLTD POWERNOW
TAMG GBT GBT B0
Sunday, April 17, 2011 1:10 PM -
"n0vyy" wrote in message news:02d93ec3-b989-4115-bd5b-643faeff9903...Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-6H2HD-MDC8V-737G4
Windows Product Key Hash: vZrKF8y1HdokCpIH5qG6kt4goVI=
Windows Product ID: 00371-152-0804565-85102
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
Hmmm - no changes there :(Please attempt manual Validation - go to www.microsoft.com/genuine/validate and see whether the machine validates properly - if it doesn't, you should be informed as to why, and offered the Diagnostics. Take them, and follow the suggestions - once you get all green lights, try validation again.run MGADiag, and post the new report.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, April 17, 2011 1:39 PMModerator -
Sigh,
When I run the legitcheck.hta program from the referenced link, it throws a script error fairly quickly: AN error has occurred in the script on this page.
Line 1
Char: 3304
Error: Could not complete the operation due to error c004f076
Code: 0
https://www.microsoft.com/genuine/static/js/validate/wgpOobWeb.js?v=-382709893
Do you want to continue running scripts on this page? Yes/No
I click yes, and it says that validation is in progress, but never completes.
Is a repair installation of the OS the best course at this time?
- Marked as answer by Darin Smith MS Tuesday, April 19, 2011 12:31 AM
- Unmarked as answer by Darin Smith MS Tuesday, April 19, 2011 10:22 PM
Sunday, April 17, 2011 2:25 PM -
"n0vyy" wrote in message news:453d271f-c523-429f-a21a-bf540e90d9e6...
Sigh,
When I run the legitcheck.hta program from the referenced link, it throws a script error fairly quickly: AN error has occurred in the script on this page.
Line 1
Char: 3304
Error: Could not complete the operation due to error c004f076
Code: 0
https://www.microsoft.com/genuine/static/js/validate/wgpOobWeb.js?v=-382709893
Do you want to continue running scripts on this page? Yes/No
I click yes, and it says that validation is in progress, but never completes.
Is a repair installation of the OS the best course at this time?
Hmmm - possibly. Since you appear to have a Retail disk, and the installed system is RTM, it shouldn't cause any problems (uninstall your Security software completely first, though).Once completed, install Belarc Advisor, and check the Updates - reinstall any that appear as broken. You may find it easier to immediately install SP1 and then update that.Remember to back up your data to external media first - things can easily go wrong in a repair install!
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Tuesday, April 19, 2011 12:31 AM
- Marked as answer by Darin Smith MS Thursday, April 21, 2011 5:19 PM
Sunday, April 17, 2011 3:34 PMModerator