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Office Validate Not Complete - Office Not Activated RRS feed

  • Question

  • Hi Forum,

     

    I purchased by XP Pro desktop computer from HP over a year ago, and MS Office was factory installed.

     

    The validation tool is telling me that it failed because Office is not activated. All Office programs individaully tell me they are activated already when I click on the Activate button under help.

     

    Below are the results of the Diagnostices Tool.

     

    Can you tell me what the validation problem is?

     

    By the way, this has been very aggravating.

     

    Thanks,

    SteveB

     

    =========================================

    =========================================

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-9BJ82-4PCJX-2WPB6
    Windows Product Key Hash: ueqMKpE2vjW53gyIDy01HDiTdPc=
    Windows Product ID: 76487-OEM-2211906-00106
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {64C4740C-0482-466B-AAE2-5E2903436A2E}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_3E121E02-532-80004005_3E121E02-288-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-523-80004005_3E121E02-288-80004005_3E121E02-385-80004005_3E121E02-452-8000400

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{64C4740C-0482-466B-AAE2-5E2903436A2E}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2WPB6</PKey><PID>76487-OEM-2211906-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-962541020-153680163-2101068707</SID><SYSTEM><Manufacturer>Compaq Presario 061</Manufacturer><Model>PU166AV-ABA SR1010Z NA570</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.14</Version><SMBIOSVersion major="2" minor="4"/><Date>20050811000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>B27E349F0184406B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard Company</name><model>Compaq Presario</model></SBID><OEM/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{901A0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name></Name><Ver>10</Ver><Val>9195ED0D99203DA</Val><Hash>Ut380AeNam5c1KnfdNQqDiL7i1g=</Hash><Pid>54193-751-3707335-16903</Pid><PidType>1</PidType></Product><Product GUID="{901B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name></Name><Ver>10</Ver><Val>31710065A2B79C8</Val><Hash>HDZcpmtnOBadZr7drlNaFS5GiUM=</Hash><Pid>54189-756-3993326-16345</Pid><PidType>1</PidType></Product><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>29E93F1C7B50716</Val><Hash>xctC0OKIIHYULovf67ufjHPyf2k=</Hash><Pid>70160-OEM-5690735-97311</Pid><PidType>6</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, July 9, 2007 12:15 PM

Answers

  • SteveB_0001,

     

    Please post your Office question in the Office forum:  http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=1005&SiteID=25

     

    Monday, July 9, 2007 12:27 PM
  • Steve,

     

    I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.  Open My Computer located on your desktop

    1.      Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

    2.      Right click the data.dat file, then click “Delete”.

    3.      This data.dat file is for Office (not OGA)

    4.      Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.

    5.      If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base Articles can provide more information for Office Activation issues:

     

    http://support.microsoft.com/kb/903275/en-us

    Here you will find links for various resolutions which you may encounter. Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851. Please re-post here should you need further assistance.

     

     

    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product

    http://support.microsoft.com/kb/919895

     

    Did this work?  I look forward to the outcome at your earliest opportunity.

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Tuesday, July 10, 2007 1:40 AM

All replies

  • SteveB_0001,

     

    Please post your Office question in the Office forum:  http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=1005&SiteID=25

     

    Monday, July 9, 2007 12:27 PM
  • Steve,

     

    I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.  Open My Computer located on your desktop

    1.      Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

    2.      Right click the data.dat file, then click “Delete”.

    3.      This data.dat file is for Office (not OGA)

    4.      Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.

    5.      If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base Articles can provide more information for Office Activation issues:

     

    http://support.microsoft.com/kb/903275/en-us

    Here you will find links for various resolutions which you may encounter. Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851. Please re-post here should you need further assistance.

     

     

    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product

    http://support.microsoft.com/kb/919895

     

    Did this work?  I look forward to the outcome at your earliest opportunity.

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Tuesday, July 10, 2007 1:40 AM