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Windows 7 Build 7601 This copy of Windows is not genuine How do I fix the problem?

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    Hi,

    I bought a new computer ( one that they build up) with Windows 7 Starter, Office 2007 and Kaspersky Antivirus 30 day trial pre-installed.

    The 30 day trial period have expired so I uninstalled Kaspersky and restarted my computer.  After the restart I got popups telling me that my copy of Windows is not genuine or that my computer might be running a pirated Windows, I closed the popups and noticed that my desktop is now black and in the bottom right hand corner is Windows 7 Build 7601 This copy of Windows is not genuine.

    Since this happened I have trouble running disks in drive D: and my internet connection was gone, I have managed to load my new anti virus (Bitdevender) and made a new internet connection.  I have been trying to solve the problem with windows looking for answers on the internet but I dont want to follow just any advice that could make the problem bigger so I hope you can help me.

    My Windows Product ID is: 00342-OEM-8992707-00057 went to (Control Panel, System and Security, System) to get the number I dont have a sticker or a box with the number.

    I get error codes like: 0xC004F057, 0x80072EE2(0), 0xC004E003 all saying my copy is not genuine, pirated or that the update or activation failed.

    Please help!

    Thank you. 

    • Moved by David. FModerator Wednesday, March 14, 2012 3:56 PM (From:Windows Vista Validation Issues (Windows Vista))
    Tuesday, March 13, 2012 5:43 PM
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    "Bella Naude" wrote in message news:1eaacb62-cf6d-4d5a-aa06-619884975fb5...

    Hi,

    I bought a new computer ( one that they build up) with Windows 7 Starter, Office 2007 and Kaspersky Antivirus 30 day trial pre-installed.

    The 30 day trial period have expired so I uninstalled Kaspersky and restarted my computer.  After the restart I got popups telling me that my copy of Windows is not genuine or that my computer might be running a pirated Windows, I closed the popups and noticed that my desktop is now black and in the bottom right hand corner is Windows 7 Build 7601 This copy of Windows is not genuine.

    Since this happened I have trouble running disks in drive D: and my internet connection was gone, I have managed to load my new anti virus (Bitdevender) and made a new internet connection.  I have been trying to solve the problem with windows looking for answers on the internet but I dont want to follow just any advice that could make the problem bigger so I hope you can help me.

    My Windows Product ID is: 00342-OEM-8992707-00057 went to (Control Panel, System and Security, System) to get the number I dont have a sticker or a box with the number.

    I get error codes like: 0xC004F057, 0x80072EE2(0), 0xC004E003 all saying my copy is not genuine, pirated or that the update or activation failed.

    Please help!

    Thank you.

    [MODS – please move this to the Win7 WGA forum]
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Bella Naude Thursday, March 15, 2012 8:05 PM
    Tuesday, March 13, 2012 5:50 PM
    |
    Moderator
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    "Bella Naude" wrote in message news:ed07098e-1084-48b1-8674-71bf696b8f2e...

    Hi, here's a copy of the report.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-7CBJ6-P32JW-27PXY
    Windows Product Key Hash: mqwNn7hjQNJKjnux2Ft7sdBw1AU=
    Windows Product ID: 00342-OEM-8992707-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.011

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DH61SA__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BEH6110H.86A.0028.2011.0715.1815</Version><SMBIOSVersion major="2" minor="6"/><Date>20110715000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Starter edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 27PXY
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 2012/03/13 08:05:45 PM

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table


     

     
     
    What is the make and model of computer? from where did you purchase it?
    From what I can see, there is very little doubt that this is a counterfeit install, for a number of reasons.
    1) The installation is using an OEM_SLP Key – but the motherboard is a Retail one.
    2) There is no SLIC table in the motherboard
    3) You say there is no COA Sticker – which OEM’s are required to affix prior to the machine leaving the factory.
    4) The Product Key is a very strange one – although there are references to it on the internet, no-one has yet said to which DirectOEM it belongs to. This may mean that it’s an obscure manufacturer, or that it was in fact generated by a hacker’s KeyGen tool.
     
    Darin may be able to tell us the provenance of the Key – but unless you can find a COA sticker somewhere on the case (or just possibly inside the case), then the conclusion is that you should complain to the vendor – volubly! – and demand the legitimate installation that you presumably paid for.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, March 13, 2012 7:10 PM
    |
    Moderator
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    "Bella Naude" wrote in message news:8bda5cdd-8294-4722-9def-50dad13b90ca...

    Hi,

    Thank you for your answer.

    I bought a computer at Fusion-Tech in Odendaalsrus, South-Africa that their supplier would build up, the case is a YAMA case and the model number on the box it came in is: 320, but if I go to Control Panel, System and Security, System, then next to manufacturer it say's Proline Computers so I take it that the motherboard is a Proline Motherboard.  The only other thing I can make out is that drive D: is a LG, the other stuff is mumbo jumbo to me.

    They told me that they get their computers from their supplier and the Windows is pre-loaded on it so I don't have to do anything. As to the sticker there is no sticker that resembles the Windows sticker usually found on the back or the side of the computer ( my old computer had the sticker on the side) either on the outside or the inside of the box(I looked inside) the only stickers is the ones on the other parts in the computer and they do not look like the Windows sticker.

    Thank you for taking the time to help me, I wil definitely be complaining to Fusion-Tech tomorrow.

     
     
    Proline used to be a brand name owned by Comet, at least tin the UK..... ah – here it is....
     
    Your motherboard is in fact an Intel Retail desktop board.
    I can only conclude that it’s counterfeit – you should complain to the vendor.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Bella Naude Thursday, March 15, 2012 8:05 PM
    Tuesday, March 13, 2012 9:17 PM
    |
    Moderator

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    "Bella Naude" wrote in message news:1eaacb62-cf6d-4d5a-aa06-619884975fb5...

    Hi,

    I bought a new computer ( one that they build up) with Windows 7 Starter, Office 2007 and Kaspersky Antivirus 30 day trial pre-installed.

    The 30 day trial period have expired so I uninstalled Kaspersky and restarted my computer.  After the restart I got popups telling me that my copy of Windows is not genuine or that my computer might be running a pirated Windows, I closed the popups and noticed that my desktop is now black and in the bottom right hand corner is Windows 7 Build 7601 This copy of Windows is not genuine.

    Since this happened I have trouble running disks in drive D: and my internet connection was gone, I have managed to load my new anti virus (Bitdevender) and made a new internet connection.  I have been trying to solve the problem with windows looking for answers on the internet but I dont want to follow just any advice that could make the problem bigger so I hope you can help me.

    My Windows Product ID is: 00342-OEM-8992707-00057 went to (Control Panel, System and Security, System) to get the number I dont have a sticker or a box with the number.

    I get error codes like: 0xC004F057, 0x80072EE2(0), 0xC004E003 all saying my copy is not genuine, pirated or that the update or activation failed.

    Please help!

    Thank you.

    [MODS – please move this to the Win7 WGA forum]
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Bella Naude Thursday, March 15, 2012 8:05 PM
    Tuesday, March 13, 2012 5:50 PM
    |
    Moderator
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    Hi, here's a copy of the report.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-7CBJ6-P32JW-27PXY
    Windows Product Key Hash: mqwNn7hjQNJKjnux2Ft7sdBw1AU=
    Windows Product ID: 00342-OEM-8992707-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.011
    ID: {95011FB1-4799-429E-B6EC-42A74E673B33}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Starter
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{95011FB1-4799-429E-B6EC-42A74E673B33}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-27PXY</PKey><PID>00342-OEM-8992707-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3163314509-2061646963-2087201497</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DH61SA__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BEH6110H.86A.0028.2011.0715.1815</Version><SMBIOSVersion major="2" minor="6"/><Date>20110715000000.000000+000</Date></BIOS><HWID>CF933A07018400FE</HWID><UserLCID>1C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>83770C147C39586</Val><Hash>HujjXRyTgOYjf4RCWfGtC0B0HlY=</Hash><Pid>89409-707-1230233-65884</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Starter edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00342-00178-927-000057-02-7177-7601.0000-0412012
    Installation ID: 007471423832431223470096085241405345222504196143980763
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 27PXY
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 2012/03/13 08:05:45 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAJJRgnRYOQjBCK8BcascOjC5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   DH61SA 
      FACP   INTEL   DH61SA 
      HPET   INTEL   DH61SA 
      MCFG   INTEL   DH61SA 
      SSDT   INTEL   DH61SA 


     

    Tuesday, March 13, 2012 6:11 PM
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    "Bella Naude" wrote in message news:ed07098e-1084-48b1-8674-71bf696b8f2e...

    Hi, here's a copy of the report.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-7CBJ6-P32JW-27PXY
    Windows Product Key Hash: mqwNn7hjQNJKjnux2Ft7sdBw1AU=
    Windows Product ID: 00342-OEM-8992707-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.011

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DH61SA__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BEH6110H.86A.0028.2011.0715.1815</Version><SMBIOSVersion major="2" minor="6"/><Date>20110715000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Starter edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 27PXY
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 2012/03/13 08:05:45 PM

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table


     

     
     
    What is the make and model of computer? from where did you purchase it?
    From what I can see, there is very little doubt that this is a counterfeit install, for a number of reasons.
    1) The installation is using an OEM_SLP Key – but the motherboard is a Retail one.
    2) There is no SLIC table in the motherboard
    3) You say there is no COA Sticker – which OEM’s are required to affix prior to the machine leaving the factory.
    4) The Product Key is a very strange one – although there are references to it on the internet, no-one has yet said to which DirectOEM it belongs to. This may mean that it’s an obscure manufacturer, or that it was in fact generated by a hacker’s KeyGen tool.
     
    Darin may be able to tell us the provenance of the Key – but unless you can find a COA sticker somewhere on the case (or just possibly inside the case), then the conclusion is that you should complain to the vendor – volubly! – and demand the legitimate installation that you presumably paid for.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, March 13, 2012 7:10 PM
    |
    Moderator
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    Hi,

    Thank you for your answer.

    I bought a computer at Fusion-Tech in Odendaalsrus, South-Africa that their supplier would build up, the case is a YAMA case and the model number on the box it came in is: 320, but if I go to Control Panel, System and Security, System, then next to manufacturer it say's Proline Computers so I take it that the motherboard is a Proline Motherboard.  The only other thing I can make out is that drive D: is a LG, the other stuff is mumbo jumbo to me.

    They told me that they get their computers from their supplier and the Windows is pre-loaded on it so I don't have to do anything. As to the sticker there is no sticker that resembles the Windows sticker usually found on the back or the side of the computer ( my old computer had the sticker on the side) either on the outside or the inside of the box(I looked inside) the only stickers is the ones on the other parts in the computer and they do not look like the Windows sticker.

    Thank you for taking the time to help me, I wil definitely be complaining to Fusion-Tech tomorrow.

    Tuesday, March 13, 2012 7:58 PM
    |
  • Question
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    "Bella Naude" wrote in message news:8bda5cdd-8294-4722-9def-50dad13b90ca...

    Hi,

    Thank you for your answer.

    I bought a computer at Fusion-Tech in Odendaalsrus, South-Africa that their supplier would build up, the case is a YAMA case and the model number on the box it came in is: 320, but if I go to Control Panel, System and Security, System, then next to manufacturer it say's Proline Computers so I take it that the motherboard is a Proline Motherboard.  The only other thing I can make out is that drive D: is a LG, the other stuff is mumbo jumbo to me.

    They told me that they get their computers from their supplier and the Windows is pre-loaded on it so I don't have to do anything. As to the sticker there is no sticker that resembles the Windows sticker usually found on the back or the side of the computer ( my old computer had the sticker on the side) either on the outside or the inside of the box(I looked inside) the only stickers is the ones on the other parts in the computer and they do not look like the Windows sticker.

    Thank you for taking the time to help me, I wil definitely be complaining to Fusion-Tech tomorrow.

     
     
    Proline used to be a brand name owned by Comet, at least tin the UK..... ah – here it is....
     
    Your motherboard is in fact an Intel Retail desktop board.
    I can only conclude that it’s counterfeit – you should complain to the vendor.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Bella Naude Thursday, March 15, 2012 8:05 PM
    Tuesday, March 13, 2012 9:17 PM
    |
    Moderator