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Just bought new copy of XP Pro but cannot activate... RRS feed

  • Question

  • Hi,

    I have just purchased an OEM copy of Windows XP Pro as I am upgrading/building a friend's computer and we didn't have the Windows Key for her previous installation...
    So anyway, I've bought it new... I've installed it fine, but when activating.. It says the number of times windows can be activated with this key has been exceeded...

    What do I do? Where do I stand with this?

    Thanks,

    Arram
    Thursday, February 4, 2010 5:56 PM

Answers

  • Hello Arram,

      What happens when you Activate by Phone?

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, February 10, 2010 8:31 PM
    Thursday, February 4, 2010 10:21 PM
  • Hello ArranB,

    Pplease refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    One last thing, can you describe in general terms where you purchased the software?  IOW, you bought it at a local store, at an online site, from an online auction such as eBay or Amazon, etc,


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, February 10, 2010 8:31 PM
    Friday, February 5, 2010 4:08 PM

All replies

  • Hello Arram,

      What happens when you Activate by Phone?

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, February 10, 2010 8:31 PM
    Thursday, February 4, 2010 10:21 PM
  • Arram haha! I just realised I signed my post as Arram...

    Anyway,

    I tried it by phone and it worked a charm, I think? I don't get the activation notices pop up anymore...
    Trouble is.. Is it just me or when you go to use Windows Updates, the verification page doesn't load?

    I have automatic updates on and they downloaded and installed fine, just can't use the Windows Update site properly...
    Friday, February 5, 2010 1:15 PM
  • Ok I'm getting the message saying about Counterfeit and that it failed the Geniune test...
    Do you know where I stand with this?
    I can't believe somebody has obviously used the key before...
    Is there somebody I can call, preferably on a free number? Or an email address?
    Friday, February 5, 2010 2:23 PM
  • Hello ArranB,

    Pplease refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    One last thing, can you describe in general terms where you purchased the software?  IOW, you bought it at a local store, at an online site, from an online auction such as eBay or Amazon, etc,


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, February 10, 2010 8:31 PM
    Friday, February 5, 2010 4:08 PM
  • No reply from original poster.

    Closing thread as Answered.

    Darin MS
    Wednesday, February 10, 2010 8:31 PM