locked
Split Post RRS feed

  • Question

  • Dear Sirs

    I bought from

    www.viosoftware.com

    1 x Windows Vista Home Premium SP1 (66I-02387)


    This is my  product key

    xxxxxx-2T6HJ-VW4RB-C9FCP 

    SKU – 661-02387


    It authenticates

    I installed it on a new PC that I built myslef.

    This is the product ID

    89578-485-1686905-71607 

     

    When I try an submit a technical support request, it says my product id is either invalid or in the wrong format.

    Please note, this is Vista, and it says that the Vista support period is from the installation date of Vista.  But I can not start a free support request because you say I have an invalid key.  

    Please advise me on what to do about "invalid product key" ?  

      

     


    old guy
    • Split by Stephen Holm Tuesday, October 14, 2008 5:12 PM Split Post
    • Edited by Stephen Holm Tuesday, October 14, 2008 5:41 PM Please do not post full key only the last 15 alpha/numeric digits are needed.
    • Edited by gmgj Thursday, October 23, 2008 12:39 PM
    Tuesday, October 14, 2008 1:17 PM

Answers

  • Hello GMGJ,

    I split your post so we could focus one to one on your post. Curious you mention submitting a technical support request... what problems are you experiencing with Vista that prompted a need for support?  What licensing type of Vista did you purchase:  OEM System Builder, Retail? 


    Please follow the steps below as it could resolve your issue. If need be, provide us with additional information to determine the cause of this issue.

    Make sure you are logged on as an Administrator.

    Confirm you are using the most current version of Genuine Advantage by clicking Validate Windows on the website below:

    http://www.microsoft.com/genuine

    If the above steps do not resolve your issue, continue below.

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows Vista is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Genuine Advantage forum. We look forward to working with you.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Edited by Stephen Holm Tuesday, October 14, 2008 8:44 PM Typo
    • Marked as answer by Stephen Holm Wednesday, October 15, 2008 12:34 AM
    • Unmarked as answer by gmgj Wednesday, October 15, 2008 6:01 PM
    • Marked as answer by gmgj Wednesday, October 15, 2008 6:01 PM
    Tuesday, October 14, 2008 5:33 PM

  • Can we focus on why it says I have an invalid product key first?.

    www.viosoftware.com says that what I purchased was Windows Vista Home Premium SP1 (66I-02387) , Full Retail Version.
    They say this product ships directly from Microsoft.

    Please note, you are not off to a very good start with me.  If you see 1.) in your reply is says what edition of Windows XP is titled Home Basic ...

    What are you taking about?

    When I say it
    It autheticates, do you not know what that means. 

    When I say I built this computer myself, where would I get a certificate of Authenticity?

    Why can you not look up the product key and see if its valid?

    I have run your report and I hopefully I can post it as a new post in this thread  


    The vendor says they shipped me full retail.  Do you want pictures of my product packaging? 
    It says Part no X14-29192-01 on the box I got.

    What am I supposed to do?


    Gary Johnson
    55 year old Software Engineer
    Programming Windows since 3.0
    Finding Bugs in Software since 1975.



    old guy
    • Edited by gmgj Tuesday, October 14, 2008 8:31 PM
    • Marked as answer by gmgj Wednesday, October 15, 2008 6:01 PM
    Tuesday, October 14, 2008 8:16 PM
  • &*((&^$.

    You aggravated me so much, I ran the report on my XP machine. 

    old guy
    • Marked as answer by gmgj Wednesday, October 15, 2008 6:01 PM
    Tuesday, October 14, 2008 8:19 PM
  •  

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-2T6HJ-VW4RB-C9FCP
    Windows Product Key Hash: QBYVQ5ecbwN/rtHVuA1MGbnMUKo=
    Windows Product ID: 89578-485-1686905-71583
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {3E6B6940-CC8D-4A40-B0FB-491F32D3AC64}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3E6B6940-CC8D-4A40-B0FB-491F32D3AC64}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C9FCP</PKey><PID>89578-485-1686905-71583</PID><PIDType>5</PIDType><SID>S-1-5-21-3689548196-3210344798-169827112</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA78GM-S2H</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F5</Version><SMBIOSVersion major="2" minor="4"/><Date>20080618000000.000000+000</Date></BIOS><HWID>11333507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002




    old guy
    • Marked as answer by gmgj Wednesday, October 15, 2008 6:01 PM
    Tuesday, October 14, 2008 8:32 PM
  • Please note that this report shows

    Windows Product ID: 89578-485-1686905-71583

    Would you like to see the screen shot from Control Panle System where it shows my product ID as

     

    89578-485-1686905-71607


    old guy
    • Marked as answer by gmgj Wednesday, October 15, 2008 6:01 PM
    Tuesday, October 14, 2008 8:54 PM

  • I became aware of this because I tried this

    I go through product support, select technical support, .. start and
    email incident ...


    https://support.microsoft.com/oas/default.aspx?ct=2&trl=ct%2cso%2cwm&oa=14563450&wm=0&ln=en-us&gprid=436922&med=online&enty=pid&stim=633591545649265293&prid=10296&x=11&y=17&c1=509&tp=dd&atp=pd&as=1

    I type in / and or I let them search for the product ID and I still
    get not valid or incorrect format>


    Provide Product ID

     The product ID number you entered is not valid or is not in the
    correct format. Please enter a valid product ID number and try again.
    Make sure the product ID number is of the form:
    12345-XXX-7654321-98765.



    old guy
    • Marked as answer by gmgj Wednesday, October 15, 2008 6:01 PM
    Tuesday, October 14, 2008 9:40 PM
  • GMGJ,

    First I apologize for the typo in my previous post. Next we ask questions and request the MGA Diagnostic results so we may see what you are possibly experiencing. Thank you for running the diagnostic tool for us.  Also you mention Viosoftware said this product ships directly from Microsoft? The product should have been shipped  by Viosoftware since the purchase was through them and not directly through Microsoft. Let me address some questions you posed.  




    When I say I built this computer myself, where would I get a certificate of Authenticity?
     
    You should have received a Certificate of Authenticity (COA) with Vista when you made the purchase from 
    www.viosoftware.com.  GMGJ please visit http://www.howtotell.com .  Next please read the COA information located here:  http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=coa .  This will explain the importantance for the COA


    -  
    Why can you not look up the product key and see if its valid?
         The product key validity is undetermined. 
        
    -  When I say it It autheticates, do you not know what that means?
         Yes I know the difference between Validation and Activation.
     


     GMGJ @ this point you have a couple options. First you could contact Viosoftware and indicate you are experiencing Validation issues with your product key. Ask them to provide you with Genuine Software and provide you with a COA. Next you can submit a piracy report. Please visit http://www.microsoft.com/piracy for instructions as how you can post a piracy report. 

    Hopefully I have been able to clear up your questions and provide you with guidance as how to proceed.  



    Take care,


    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by gmgj Wednesday, October 15, 2008 6:01 PM
    Wednesday, October 15, 2008 12:33 AM
  • Before I do anything,
    If on my system, Control Panel System shows

    my product id as 89578-485-1686905-71607

    in in the report it shows as

    Windows Product ID: 89578-485-1686905-71583

    Which should I believe?

    2)
    The product looks authentic to me.

    3)
    I have contacted Vissoftware, they are not responsive.

    4)
    Are you affiliated with Microsoft?

    If you are, and I am having validation issues with a Microsoft product, you suggest that I contact one of your vendors? 
    If I think its valid, you want me to report it as pirated?



    old guy
    • Marked as answer by gmgj Wednesday, October 15, 2008 6:02 PM
    Wednesday, October 15, 2008 12:53 PM

  • My reply from the vendor.

    I would contact the main support # at 1-800-426-9400 and they will be able
    to assist in retrieving the PID.  The product key is different than the PID
    # so make sure you explain to them in detail what you are looking for.  They
    can also validate the product key at this # as well.  Thanks


    Will Jeffries
    VioSoftware Sales



    old guy
    • Marked as answer by gmgj Wednesday, October 15, 2008 6:02 PM
    Wednesday, October 15, 2008 3:36 PM
  • I am returning the Software per the Vendor's suggestion.  I called the Microsoft number he mentioned.  They said I had valid software.  It seems like you are the only one who does not think its valid.  But valid or not, I still can not submit a technical support email request.  Perhaps its just bad media.  Perhaps Microsoft's identification and authentication software does not work as well as it should.  If you follow this post, it shows Microsoft Software returning two different results, for the same thing.  I expect identification and authentication software to work better than this.  I do plan on contacting a few "Windows Experts" and making them aware of this issue.  I am very persistent and knowledgeable.  I do not feel I got a satisfactory resolution to this issue.  I will not be able to recommend Vista.  
    old guy
    • Marked as answer by gmgj Wednesday, October 15, 2008 11:05 PM
    Wednesday, October 15, 2008 11:05 PM

All replies

  • Hello GMGJ,

    I split your post so we could focus one to one on your post. Curious you mention submitting a technical support request... what problems are you experiencing with Vista that prompted a need for support?  What licensing type of Vista did you purchase:  OEM System Builder, Retail? 


    Please follow the steps below as it could resolve your issue. If need be, provide us with additional information to determine the cause of this issue.

    Make sure you are logged on as an Administrator.

    Confirm you are using the most current version of Genuine Advantage by clicking Validate Windows on the website below:

    http://www.microsoft.com/genuine

    If the above steps do not resolve your issue, continue below.

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows Vista is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Genuine Advantage forum. We look forward to working with you.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Edited by Stephen Holm Tuesday, October 14, 2008 8:44 PM Typo
    • Marked as answer by Stephen Holm Wednesday, October 15, 2008 12:34 AM
    • Unmarked as answer by gmgj Wednesday, October 15, 2008 6:01 PM
    • Marked as answer by gmgj Wednesday, October 15, 2008 6:01 PM
    Tuesday, October 14, 2008 5:33 PM

  • Can we focus on why it says I have an invalid product key first?.

    www.viosoftware.com says that what I purchased was Windows Vista Home Premium SP1 (66I-02387) , Full Retail Version.
    They say this product ships directly from Microsoft.

    Please note, you are not off to a very good start with me.  If you see 1.) in your reply is says what edition of Windows XP is titled Home Basic ...

    What are you taking about?

    When I say it
    It autheticates, do you not know what that means. 

    When I say I built this computer myself, where would I get a certificate of Authenticity?

    Why can you not look up the product key and see if its valid?

    I have run your report and I hopefully I can post it as a new post in this thread  


    The vendor says they shipped me full retail.  Do you want pictures of my product packaging? 
    It says Part no X14-29192-01 on the box I got.

    What am I supposed to do?


    Gary Johnson
    55 year old Software Engineer
    Programming Windows since 3.0
    Finding Bugs in Software since 1975.



    old guy
    • Edited by gmgj Tuesday, October 14, 2008 8:31 PM
    • Marked as answer by gmgj Wednesday, October 15, 2008 6:01 PM
    Tuesday, October 14, 2008 8:16 PM
  • &*((&^$.

    You aggravated me so much, I ran the report on my XP machine. 

    old guy
    • Marked as answer by gmgj Wednesday, October 15, 2008 6:01 PM
    Tuesday, October 14, 2008 8:19 PM
  •  

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-2T6HJ-VW4RB-C9FCP
    Windows Product Key Hash: QBYVQ5ecbwN/rtHVuA1MGbnMUKo=
    Windows Product ID: 89578-485-1686905-71583
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {3E6B6940-CC8D-4A40-B0FB-491F32D3AC64}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3E6B6940-CC8D-4A40-B0FB-491F32D3AC64}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C9FCP</PKey><PID>89578-485-1686905-71583</PID><PIDType>5</PIDType><SID>S-1-5-21-3689548196-3210344798-169827112</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA78GM-S2H</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F5</Version><SMBIOSVersion major="2" minor="4"/><Date>20080618000000.000000+000</Date></BIOS><HWID>11333507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002




    old guy
    • Marked as answer by gmgj Wednesday, October 15, 2008 6:01 PM
    Tuesday, October 14, 2008 8:32 PM
  • Please note that this report shows

    Windows Product ID: 89578-485-1686905-71583

    Would you like to see the screen shot from Control Panle System where it shows my product ID as

     

    89578-485-1686905-71607


    old guy
    • Marked as answer by gmgj Wednesday, October 15, 2008 6:01 PM
    Tuesday, October 14, 2008 8:54 PM

  • I became aware of this because I tried this

    I go through product support, select technical support, .. start and
    email incident ...


    https://support.microsoft.com/oas/default.aspx?ct=2&trl=ct%2cso%2cwm&oa=14563450&wm=0&ln=en-us&gprid=436922&med=online&enty=pid&stim=633591545649265293&prid=10296&x=11&y=17&c1=509&tp=dd&atp=pd&as=1

    I type in / and or I let them search for the product ID and I still
    get not valid or incorrect format>


    Provide Product ID

     The product ID number you entered is not valid or is not in the
    correct format. Please enter a valid product ID number and try again.
    Make sure the product ID number is of the form:
    12345-XXX-7654321-98765.



    old guy
    • Marked as answer by gmgj Wednesday, October 15, 2008 6:01 PM
    Tuesday, October 14, 2008 9:40 PM
  • GMGJ,

    First I apologize for the typo in my previous post. Next we ask questions and request the MGA Diagnostic results so we may see what you are possibly experiencing. Thank you for running the diagnostic tool for us.  Also you mention Viosoftware said this product ships directly from Microsoft? The product should have been shipped  by Viosoftware since the purchase was through them and not directly through Microsoft. Let me address some questions you posed.  




    When I say I built this computer myself, where would I get a certificate of Authenticity?
     
    You should have received a Certificate of Authenticity (COA) with Vista when you made the purchase from 
    www.viosoftware.com.  GMGJ please visit http://www.howtotell.com .  Next please read the COA information located here:  http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=coa .  This will explain the importantance for the COA


    -  
    Why can you not look up the product key and see if its valid?
         The product key validity is undetermined. 
        
    -  When I say it It autheticates, do you not know what that means?
         Yes I know the difference between Validation and Activation.
     


     GMGJ @ this point you have a couple options. First you could contact Viosoftware and indicate you are experiencing Validation issues with your product key. Ask them to provide you with Genuine Software and provide you with a COA. Next you can submit a piracy report. Please visit http://www.microsoft.com/piracy for instructions as how you can post a piracy report. 

    Hopefully I have been able to clear up your questions and provide you with guidance as how to proceed.  



    Take care,


    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by gmgj Wednesday, October 15, 2008 6:01 PM
    Wednesday, October 15, 2008 12:33 AM
  • Before I do anything,
    If on my system, Control Panel System shows

    my product id as 89578-485-1686905-71607

    in in the report it shows as

    Windows Product ID: 89578-485-1686905-71583

    Which should I believe?

    2)
    The product looks authentic to me.

    3)
    I have contacted Vissoftware, they are not responsive.

    4)
    Are you affiliated with Microsoft?

    If you are, and I am having validation issues with a Microsoft product, you suggest that I contact one of your vendors? 
    If I think its valid, you want me to report it as pirated?



    old guy
    • Marked as answer by gmgj Wednesday, October 15, 2008 6:02 PM
    Wednesday, October 15, 2008 12:53 PM

  • My reply from the vendor.

    I would contact the main support # at 1-800-426-9400 and they will be able
    to assist in retrieving the PID.  The product key is different than the PID
    # so make sure you explain to them in detail what you are looking for.  They
    can also validate the product key at this # as well.  Thanks


    Will Jeffries
    VioSoftware Sales



    old guy
    • Marked as answer by gmgj Wednesday, October 15, 2008 6:02 PM
    Wednesday, October 15, 2008 3:36 PM
  • The vendor's follow up reply

    This is genuine software, you have the COA, the software is already
    validated if installed on the computer.  If you believe the software is not
    valid you can contact the 1-800-426-9400 and they can validate for you.

    We do not have access to Microsoft's PID # services since it is done when
    the software is installed and validated on Microsoft servers.

    The reason they believe that it may be validated is you sent over that you
    are receiving an invalid "product key" not invalid product id (PID) which
    are 2 totally different #'s.

    If you want to return the software for a full refund here are the
    instructions.



    old guy
    Wednesday, October 15, 2008 5:49 PM
  • GMGJ,

    Thank you for the additional information.  Unfortunately it sounds like the company you made the purchase from is not being responsive. The first step is trying to resolve this type of situation with whom you made the purchase with. Please file a piracy report following the guidance which I previously provided. Next fill out all the details as you have explained to me here within the report. Microsoft reviews all submitted piracy cases. Please allow them time to analyze your situation. Also you will be given information as how you may followup with your particular case. Unfortunatly there isn't anything else which I can provide guidance for. 


    Take care and thank you.

    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, October 15, 2008 10:33 PM
    • Unmarked as answer by gmgj Wednesday, October 15, 2008 10:58 PM
    Wednesday, October 15, 2008 10:11 PM
  • I am returning the Software per the Vendor's suggestion.  I called the Microsoft number he mentioned.  They said I had valid software.  It seems like you are the only one who does not think its valid.  But valid or not, I still can not submit a technical support email request.  Perhaps its just bad media.  Perhaps Microsoft's identification and authentication software does not work as well as it should.  If you follow this post, it shows Microsoft Software returning two different results, for the same thing.  I expect identification and authentication software to work better than this.  I do plan on contacting a few "Windows Experts" and making them aware of this issue.  I am very persistent and knowledgeable.  I do not feel I got a satisfactory resolution to this issue.  I will not be able to recommend Vista.  
    old guy
    • Marked as answer by gmgj Wednesday, October 15, 2008 11:05 PM
    Wednesday, October 15, 2008 11:05 PM