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windows 7 not genuine while it is RRS feed

  • Question

  • Well as the title says a couple  of days ago my windows 7 just said it wasn't Genuine while it should be. i was able to validate it once before.

    anyhow so it gives me this error message about it and i follow the link to solve the problem online. i've tried all the steps it tell me including the windows activation update. still nothing.

    Here is the result of the diagnostics tool:

    (you might see a line down here saying: "De gegevens zijn ongeldig" which means "the data is invalid")

    Help much appreciated

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QMVHY-XYV36-3JRW2
    Windows Product Key Hash: 8Sh2tp1WlQ4GF4Q4kz9sGs8nOsU=
    Windows Product ID: 00359-OEM-8703021-26503
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {D03DC140-7EA0-4F54-A1B1-BB6F63EBD507}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D03DC140-7EA0-4F54-A1B1-BB6F63EBD507}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3JRW2</PKey><PID>00359-OEM-8703021-26503</PID><PIDType>3</PIDType><SID>S-1-5-21-2982582929-1347241322-1198386625</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20100211000000.000000+000</Date></BIOS><HWID>12BA0600010000FE</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): De gegevens zijn ongeldig.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:23:2010 14:36
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      EUDS   GBT     
      TAMG   GBT     GBT   B0
      SSDT   INTEL  PPM RCM

     

    Saturday, October 23, 2010 12:39 PM

Answers

  • Failing that I would suggest you start the nocost support process.
    • Marked as answer by Darin Smith MS Monday, October 25, 2010 10:27 PM
    Sunday, October 24, 2010 1:37 PM

All replies

  • Lets try rebuilding the licensing store, first make sure you have your product key handy (don't post it), you may need it at the end of the process, below are posted, verbatim, MS instructions on rebuilding the licensing store.

    The Licensing Data section of the Diagnostic Report isn't showing correct information.  This usually indicates that Windows 7's Licensing Store may be corrupt or unreadable.  Try the below steps to recreate the Store.

    1) Open an Internet Browser
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start sppsvc
    10) Type: slui.exe
    11) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automaticly.

    Saturday, October 23, 2010 2:15 PM
  • Alright so i did as you said, and on the website it no longer says it's not genuine

    but now it fails to validate it.

    i Also noticed, if i right click my computer > properties

    under validate windows it shows product id: .....

    that ID differs with the ID on the windows 7 CD box that i have.

    anyway i tried to validate it once, which didn't work so i tried inputting my product key again to see if that worked and it gave me an error

    i took screenshots of how i entered what you said and the error code but i don't see how to upload it.

    anyway the error said:

     

    There was a problem during the activation. errorcode: 0x8007000D

    Saturday, October 23, 2010 11:55 PM
  • "JoeyDH" wrote in message news:bb8cd914-39c0-4fbe-bd47-21d74415ded3...

    Alright so i did as you said, and on the website it no longer says it's not genuine

    but now it fails to validate it.

    i Also noticed, if i right click my computer > properties

    under validate windows it shows product id: .....

    that ID differs with the ID on the windows 7 CD box that i have.

    anyway i tried to validate it once, which didn't work so i tried inputting my product key again to see if that worked and it gave me an error

    i took screenshots of how i entered what you said and the error code but i don't see how to upload it.

    anyway the error said:

     

    There was a problem during the activation. errorcode: 0x8007000D


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 24, 2010 1:09 AM
    Moderator
  • As Noel says, submit a new report.

    Sunday, October 24, 2010 3:56 AM
  • isn't this what i posted in my original post?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QMVHY-XYV36-3JRW2
    Windows Product Key Hash: 8Sh2tp1WlQ4GF4Q4kz9sGs8nOsU=
    Windows Product ID: 00359-OEM-8703021-26503
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {D03DC140-7EA0-4F54-A1B1-BB6F63EBD507}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D03DC140-7EA0-4F54-A1B1-BB6F63EBD507}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3JRW2</PKey><PID>00359-OEM-8703021-26503</PID><PIDType>3</PIDType><SID>S-1-5-21-2982582929-1347241322-1198386625</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20100211000000.000000+000</Date></BIOS><HWID>12BA0600010000FE</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): De gegevens zijn ongeldig.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004F022
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:24:2010 01:46
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      EUDS   GBT     
      TAMG   GBT     GBT   B0
      SSDT   INTEL  PPM RCM

     

    Sunday, October 24, 2010 12:07 PM
  • Try the below, if you have alread tried SFC and system restore then proceed to the link at the bottom

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

    Sunday, October 24, 2010 12:30 PM
  • "JoeyDH" wrote in message news:8a10f0d2-9404-4132-a0a0-e8568d47db43...

    isn't this what i posted in my original post?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QMVHY-XYV36-3JRW2
    Windows Product Key Hash: 8Sh2tp1WlQ4GF4Q4kz9sGs8nOsU=
    Windows Product ID: 00359-OEM-8703021-26503
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): De gegevens zijn ongeldig.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004F022
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:24:2010 01:46
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

     


    Similar, yes - all the errors are the same.
    I don't understand why the Licensing store rebuild hasn't changed anything.
    The Product ID does not appear on Windows packaging - it's generated at install/activation time. If you're talking about the Product Key (the 25-character code), then you should check for what version and edition the Key you are looking at is valid - it should specify on the sticker.
     If it's for Win7 Home Premium, then you could try changing the Key using the Change Product Key option in System Properties - then post another MGADiag report.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 24, 2010 12:31 PM
    Moderator
  • i already tried changing my product key but i get the same error as when i try to validate it online. 0x8007000D

    this errorcode also appears in the  MGADiag report.

     

    i tried the sfc /scannow and got no errors and no instruction to reboot but did it anyhow.

    the only message it said was (roughly translated into english): There were no violations of the integrity found.

     

    will try System Restore next

    Sunday, October 24, 2010 1:34 PM
  • Failing that I would suggest you start the nocost support process.
    • Marked as answer by Darin Smith MS Monday, October 25, 2010 10:27 PM
    Sunday, October 24, 2010 1:37 PM