Answered by:
windows 7 not genuine while it is

Question
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Well as the title says a couple of days ago my windows 7 just said it wasn't Genuine while it should be. i was able to validate it once before.
anyhow so it gives me this error message about it and i follow the link to solve the problem online. i've tried all the steps it tell me including the windows activation update. still nothing.
Here is the result of the diagnostics tool:
(you might see a line down here saying: "De gegevens zijn ongeldig" which means "the data is invalid")
Help much appreciated
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QMVHY-XYV36-3JRW2
Windows Product Key Hash: 8Sh2tp1WlQ4GF4Q4kz9sGs8nOsU=
Windows Product ID: 00359-OEM-8703021-26503
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {D03DC140-7EA0-4F54-A1B1-BB6F63EBD507}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D03DC140-7EA0-4F54-A1B1-BB6F63EBD507}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3JRW2</PKey><PID>00359-OEM-8703021-26503</PID><PIDType>3</PIDType><SID>S-1-5-21-2982582929-1347241322-1198386625</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20100211000000.000000+000</Date></BIOS><HWID>12BA0600010000FE</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): De gegevens zijn ongeldig.Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:23:2010 14:36
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
N/A, hr = 0x8007000dOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
EUDS GBT
TAMG GBT GBT B0
SSDT INTEL PPM RCMSaturday, October 23, 2010 12:39 PM
Answers
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Failing that I would suggest you start the nocost support process.
- Marked as answer by Darin Smith MS Monday, October 25, 2010 10:27 PM
Sunday, October 24, 2010 1:37 PM
All replies
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Lets try rebuilding the licensing store, first make sure you have your product key handy (don't post it), you may need it at the end of the process, below are posted, verbatim, MS instructions on rebuilding the licensing store.
The Licensing Data section of the Diagnostic Report isn't showing correct information. This usually indicates that Windows 7's Licensing Store may be corrupt or unreadable. Try the below steps to recreate the Store.
1) Open an Internet Browser
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection servive may not be running, this is ok.
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start sppsvc
10) Type: slui.exe
11) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automaticly.
Saturday, October 23, 2010 2:15 PM -
Alright so i did as you said, and on the website it no longer says it's not genuine
but now it fails to validate it.
i Also noticed, if i right click my computer > properties
under validate windows it shows product id: .....
that ID differs with the ID on the windows 7 CD box that i have.
anyway i tried to validate it once, which didn't work so i tried inputting my product key again to see if that worked and it gave me an error
i took screenshots of how i entered what you said and the error code but i don't see how to upload it.
anyway the error said:
There was a problem during the activation. errorcode: 0x8007000D
Saturday, October 23, 2010 11:55 PM -
"JoeyDH" wrote in message news:bb8cd914-39c0-4fbe-bd47-21d74415ded3...
Alright so i did as you said, and on the website it no longer says it's not genuine
but now it fails to validate it.
i Also noticed, if i right click my computer > properties
under validate windows it shows product id: .....
that ID differs with the ID on the windows 7 CD box that i have.
anyway i tried to validate it once, which didn't work so i tried inputting my product key again to see if that worked and it gave me an error
i took screenshots of how i entered what you said and the error code but i don't see how to upload it.
anyway the error said:
There was a problem during the activation. errorcode: 0x8007000D
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, October 24, 2010 1:09 AMModerator -
As Noel says, submit a new report.
Sunday, October 24, 2010 3:56 AM -
isn't this what i posted in my original post?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QMVHY-XYV36-3JRW2
Windows Product Key Hash: 8Sh2tp1WlQ4GF4Q4kz9sGs8nOsU=
Windows Product ID: 00359-OEM-8703021-26503
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {D03DC140-7EA0-4F54-A1B1-BB6F63EBD507}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D03DC140-7EA0-4F54-A1B1-BB6F63EBD507}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3JRW2</PKey><PID>00359-OEM-8703021-26503</PID><PIDType>3</PIDType><SID>S-1-5-21-2982582929-1347241322-1198386625</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20100211000000.000000+000</Date></BIOS><HWID>12BA0600010000FE</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): De gegevens zijn ongeldig.Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004F022
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:24:2010 01:46
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
N/A, hr = 0x8007000dOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
EUDS GBT
TAMG GBT GBT B0
SSDT INTEL PPM RCMSunday, October 24, 2010 12:07 PM -
Try the below, if you have alread tried SFC and system restore then proceed to the link at the bottom
SFC/system restore
type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.
If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.
If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga
Sunday, October 24, 2010 12:30 PM -
"JoeyDH" wrote in message news:8a10f0d2-9404-4132-a0a0-e8568d47db43...
isn't this what i posted in my original post?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QMVHY-XYV36-3JRW2
Windows Product Key Hash: 8Sh2tp1WlQ4GF4Q4kz9sGs8nOsU=
Windows Product ID: 00359-OEM-8703021-26503
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): De gegevens zijn ongeldig.Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004F022
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:24:2010 01:46
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
N/A, hr = 0x8007000d
Similar, yes - all the errors are the same.I don't understand why the Licensing store rebuild hasn't changed anything.The Product ID does not appear on Windows packaging - it's generated at install/activation time. If you're talking about the Product Key (the 25-character code), then you should check for what version and edition the Key you are looking at is valid - it should specify on the sticker.If it's for Win7 Home Premium, then you could try changing the Key using the Change Product Key option in System Properties - then post another MGADiag report.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, October 24, 2010 12:31 PMModerator -
i already tried changing my product key but i get the same error as when i try to validate it online. 0x8007000D
this errorcode also appears in the MGADiag report.
i tried the sfc /scannow and got no errors and no instruction to reboot but did it anyhow.
the only message it said was (roughly translated into english): There were no violations of the integrity found.
will try System Restore next
Sunday, October 24, 2010 1:34 PM -
Failing that I would suggest you start the nocost support process.
- Marked as answer by Darin Smith MS Monday, October 25, 2010 10:27 PM
Sunday, October 24, 2010 1:37 PM