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My Windows is Genuine, but keep getting asked to validate RRS feed

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    I have a genuine windows package (see test results below).
    Everytime I try and open outlook its keeps on telling me the product is not genuine - yet everytime I press validate and goto the website it recognises the genuine product.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {D415618D-C336-4DEB-BAE4-DF6EF161FB92}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D415618D-C336-4DEB-BAE4-DF6EF161FB92}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-842925246-412668190-1801674531</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dimension 4700               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="3"/><Date>20060104000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>B49C33470184405D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65660</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1A8CE:Dell Inc|1A8CE:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, October 7, 2009 5:35 PM

Answers

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    Hello shshah01,

    The Windows portion of your mgadiag report is telling us that your installation of Windows XP Pro on your Dell Dimension 4700 computer is a Genuine installation of an OEM license, so no worries about Windows.


    However, you do have a problem with your Office installation.

    Here is the Office portion of the mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    The report is telling us that you have a nongenuine installation of a Volume Licensing-only edition of Office Enterprise 2007.  Your installation was done with a now-blocked Volume Licensing Key (VLK).  Keys are blocked when they have been reported to Microsoft as being lost, stolen, or compromised to the internet, or when the associated Volume Licensing Agreement is ended.

    Volume Licensing editions of Office such as your installation of Office Enterprise 2007 are not to be sold to individual consumers, and are only to be sold to businesses, educational institutions, and governmental agencies who need flexibility in installing and deploying many copies of Office.

    These Volume Licenses should not be sold to consumers because they are not permanent licenses; they are subject to a current Volume Licensing Agreement that has a finite term, sort of like a lease.  Consumers thinking they purchased permanently licensd software would understandably be upset when their software stopped working at the end of a lease.

    If you purchased Office Enterprise 2007 thinking you were buying genuine retail Office Professional for consumers with a permanent license, please return the software to the place of purchase for replacement or a full refund.

    You can also review the Office Genuine Advantage FAQ to see if you qualify for the discounted or complimentary replacement program called the Office Genuine Offer:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en&sGuid=4ba10af9-ffaa-4cb9-9af4-6aff8a220262#ID0EKNAC

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, October 7, 2009 7:00 PM
    Wednesday, October 7, 2009 5:42 PM

All replies

  • Question
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    Hello shshah01,

    The Windows portion of your mgadiag report is telling us that your installation of Windows XP Pro on your Dell Dimension 4700 computer is a Genuine installation of an OEM license, so no worries about Windows.


    However, you do have a problem with your Office installation.

    Here is the Office portion of the mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    The report is telling us that you have a nongenuine installation of a Volume Licensing-only edition of Office Enterprise 2007.  Your installation was done with a now-blocked Volume Licensing Key (VLK).  Keys are blocked when they have been reported to Microsoft as being lost, stolen, or compromised to the internet, or when the associated Volume Licensing Agreement is ended.

    Volume Licensing editions of Office such as your installation of Office Enterprise 2007 are not to be sold to individual consumers, and are only to be sold to businesses, educational institutions, and governmental agencies who need flexibility in installing and deploying many copies of Office.

    These Volume Licenses should not be sold to consumers because they are not permanent licenses; they are subject to a current Volume Licensing Agreement that has a finite term, sort of like a lease.  Consumers thinking they purchased permanently licensd software would understandably be upset when their software stopped working at the end of a lease.

    If you purchased Office Enterprise 2007 thinking you were buying genuine retail Office Professional for consumers with a permanent license, please return the software to the place of purchase for replacement or a full refund.

    You can also review the Office Genuine Advantage FAQ to see if you qualify for the discounted or complimentary replacement program called the Office Genuine Offer:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en&sGuid=4ba10af9-ffaa-4cb9-9af4-6aff8a220262#ID0EKNAC

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, October 7, 2009 7:00 PM
    Wednesday, October 7, 2009 5:42 PM
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    Hi Darin,

    Many thanks for your prompt reply.

    In 2007 I bought the Microsoft Office Small Business 2007 upgrade. I still have the original CDs, packaging and liscence number and Microsoft certificate of authenticity. This office version must have been introduced when I went to get the PC repaired last year.

    Is there anyway I can use my upgrade liscence to validate my office suite?

    Regards
    Wednesday, October 7, 2009 8:20 PM
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    Hello srshah01,

    This MS KB article has instructions for changing Office product keys:  http://support.microsoft.com/kb/895456

    I have not had occasion to do this to make the kind of change you would be attempting, changing not only the product key but the edition of Office as well, changing from Enterprise to Small Biz.

    Please post back to tell us if it worked for you.

    If it does not successfuly change the product key, you will have to uninstall Enterprise, restart twice, then install Small Biz.  After installation is complete, restart once more, then visit www.microsoft.com/genuine and click Validate Office to clear the OGA Notifier cache and make sure your Small Biz installation validates properly.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, October 7, 2009 8:29 PM
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    Dan,

    Before I proceed with your advice, can i confirm that I have the UPGRADE liscence for MSFT Small Business 2007. If I uninstall Enterprise, will installing the UPGRADE liscence of Small Business work?

    I am keen to make sure I do everything correct as I do not want to take the machine to a repair man again!

    SRSHAH01
    Wednesday, October 7, 2009 8:41 PM
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    Hello srshah01,

    When you install an Upgrade license for Office 2007, if there is no qualifying upgradeable installation of Office, Works, or an Office component program on the computer, the Setup program will tell you to insert the installation CD for a qualifying upgradeable version of Office, Works, or an Office component program.

    If you had an upgrade license for Office 2007 Small Biz previously installed on this computer, then in order to get that copy of Office Small Biz installed you had to have one or the other as above installed for the Small Biz  Setup program to go forward.

    What was on the computer that qualified to be upgraded by the installation of Office 2007 Small Biz?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, October 8, 2009 12:06 AM