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Windows Genuine Advantage Message states my copy of Win7 is "Not Genuine" :( RRS feed

  • Question

  • The copy of Win 7 is OEM installed (Dell) yet I get this error: am also unable to install any Windows Updates (am guessing this is the cause) Also startup after logging in is extremely SLOW! I restored the PC to the earliest restore point since the problem occurred (2 days back) but that didnt resolve the issue. I ran the windows activation and it stated that windows was activated but I continue to get the message to install a genuine copy!!! Appreciate any tips in resolving this. Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82 Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY= Windows Product ID: 00359-OEM-8992687-00095 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {8E267D35-88C9-4875-944F-6B81F099C468}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.110622-1506 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox 4.0 Beta 7\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003 File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003 File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003 File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003 File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100 Other data--> Office Details: <GenuineResults><MachineData><UGUID>{8E267D35-88C9-4875-944F-6B81F099C468}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1447066892-1379398555-2020021424</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS L501X </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="6"/><Date>20110329000000.000000+000</Date></BIOS><HWID>AEC73207018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00178-926-800095-02-1033-7601.0000-3572011 Installation ID: 000675591335986565940933758256505864879576275471391034 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: RMV82 License Status: Licensed Remaining Windows rearm count: 4 Trusted time: 12/25/2011 10:58:41 AM Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: N/A HealthStatus: 0x000000000001EFF0 Event Time Stamp: 12:23:2011 08:29 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\sppobjs.dll Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui Tampered File: %systemroot%\system32\sppwinob.dll Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui Tampered File: %systemroot%\system32\drivers\spsys.sys HWID Data--> HWID Hash Current: NAAAAAIAAQABAAIAAQABAAAAAwABAAEA6GFulnhGTjRW8UxJ9E6sbd6IRDfS6WraOJJcXQ== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC PTLTD APIC FACP INTEL CALPELLA HPET INTEL CALPELLA BOOT PTLTD $SBFTBL$ MCFG INTEL CALPELLA SLIC DELL QA09 OSFR DELL DELL ASF! CETP CETP SSDT NvdRef NvdTabl SSDT NvdRef NvdTabl
    • Edited by Ab Ye Sunday, December 25, 2011 5:02 PM formatting
    Sunday, December 25, 2011 4:55 PM

Answers

  • Just to provide everyone with an update ... I finally had to do a clean install of the OS and obviously that did resolve the issue. Now I have a cleaner, meaner win7 PC Thanks for all your help :)
    • Edited by Ab Ye Thursday, January 5, 2012 8:54 PM
    • Marked as answer by Ab Ye Thursday, January 5, 2012 9:17 PM
    Thursday, January 5, 2012 8:54 PM
  • "Ab Ye" wrote in message news:5b2247d9-8aaa-4e9d-b170-cd3642c1e43e...

    Noel: Thanks for the solution - Ran the Intel Driver, rebooted twice: Here is the latest MGA Log

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

    No change, I’m afraid.
     
    I am beginning to think along the same lines myself – or more that there is a common application installed which is corrupting a part of the registry, and Windows isn’t seeing it until something else triggers it (which may be an update). There does seem to have been a noticeable uptick in incidence of this problem in the past couple of months – but if it was actually a problem with an update, I would have expected a flood, not a trickle.
     
    Unfortunately until I can actually physically get my hands on an affected system, it’s unlikely that I can assist.
    The files affected are similar to the list produced by a fault in the Cryptographic Service – but the error messages are slightly different, and a couple more files are present here.
     
    I suggest that you either contact WGA Support for assistance, or use the manufacturer’s Recovery system to return the machine to an ex-factory state (back up your data to external media first!)
     
    WGA Support can be found here-

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, December 27, 2011 11:21 PM
    Monday, December 26, 2011 8:08 PM
    Moderator

All replies

  • "Ab Ye" wrote in message news:1ec0a5a6-a23b-4053-8c4f-50ac1284d6ea...
    The copy of Win 7 is OEM installed (Dell) yet I get this error: am also unable to install any Windows Updates (am guessing this is the cause) Along with the windows Activation message, startup after logging in is extremely SLOW! I restored the PC to the earliest restore point since the problem occurred (2 days back) but that didnt resolve the issue. I ran the windows activation and it stated that windows was activated but I continue to get the message to install a genuine copy!!! Appreciate any tips in resolving this. -
    Diagnostic Report (1.9.0027.0): -----------------------------------------
    Windows Validation Data—>
    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
     
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
     
    File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003 File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003 File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003 File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003 File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
     
    Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC PTLTD APIC FACP INTEL CALPELLA HPET INTEL CALPELLA BOOT PTLTD $SBFTBL$ MCFG INTEL CALPELLA SLIC DELL QA09 OSFR DELL DELL ASF! CETP CETP SSDT NvdRef NvdTabl SSDT NvdRef NvdTabl
     
    The set of file mismatches above are typical of one of two causes:-
    1) a restore from an image backup of the system
    2) a failed driver update
    The only one for which we currently have a solution is the second.....
    Installing the Intel Rapid Storage Drivers
    try downloading and installing them from here -
    - you’ll need the set for the x64 (64-bit) platform on Win7
    Once complete, please reboot twice, then post another MGADiag report.
    Good Luck!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, December 25, 2011 5:00 PM
    Moderator
  • Noel: Thanks for the solution - Ran the Intel Driver, rebooted twice: Here is the latest MGA Log

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {8E267D35-88C9-4875-944F-6B81F099C468}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox 4.0 Beta 7\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8E267D35-88C9-4875-944F-6B81F099C468}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1447066892-1379398555-2020021424</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS L501X  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="6"/><Date>20110329000000.000000+000</Date></BIOS><HWID>AEC73207018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7601.0000-3572011
    Installation ID: 000675591335986565940933758256505864879576275471391034
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 12/25/2011 11:20:50 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 12:23:2011 08:29
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: NAAAAAIAAQABAAIAAQABAAAAAwABAAEA6GFulnhGTjRW8UxJ9E6sbd6IRDfS6WraOJJcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CALPELLA
      HPET   INTEL   CALPELLA
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CALPELLA
      SLIC   DELL    QA09  
      OSFR   DELL    DELL   
      ASF!     CETP      CETP
      SSDT   NvdRef  NvdTabl
      SSDT   NvdRef  NvdTabl

     

    Sunday, December 25, 2011 5:26 PM
  • with the growing number of similar complaints in the last few days its safe to assume that some recent update crapped this out and is causing the MGA Message
    Monday, December 26, 2011 5:30 PM
  • Not at all.  Your system was corrupt to begin with.
    Carey Frisch
    Monday, December 26, 2011 5:52 PM
    Moderator
  • "Ab Ye" wrote in message news:5b2247d9-8aaa-4e9d-b170-cd3642c1e43e...

    Noel: Thanks for the solution - Ran the Intel Driver, rebooted twice: Here is the latest MGA Log

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

    No change, I’m afraid.
     
    I am beginning to think along the same lines myself – or more that there is a common application installed which is corrupting a part of the registry, and Windows isn’t seeing it until something else triggers it (which may be an update). There does seem to have been a noticeable uptick in incidence of this problem in the past couple of months – but if it was actually a problem with an update, I would have expected a flood, not a trickle.
     
    Unfortunately until I can actually physically get my hands on an affected system, it’s unlikely that I can assist.
    The files affected are similar to the list produced by a fault in the Cryptographic Service – but the error messages are slightly different, and a couple more files are present here.
     
    I suggest that you either contact WGA Support for assistance, or use the manufacturer’s Recovery system to return the machine to an ex-factory state (back up your data to external media first!)
     
    WGA Support can be found here-

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, December 27, 2011 11:21 PM
    Monday, December 26, 2011 8:08 PM
    Moderator
  • Thanks again for the input. Will try the WGA support option first. I was considering the repair install as well as the last resort. Will keep this thread updated
    Wednesday, December 28, 2011 2:40 AM
  • WGA Support provided me with a link to a "Counterfeit Software Report" form that needs to be filled out and mailed to them. 

    https://www.microsoft.com/en-us/howtotell/cfr/report.aspx

    Hope this helps!

     

    Wednesday, December 28, 2011 3:59 AM
  • "Ab Ye" wrote in message news:89f17505-5094-4770-97be-d826fcccf705...

    WGA Support provided me with a link to a "Counterfeit Software Report" form that needs to be filled out and mailed to them.

    https://www.microsoft.com/en-us/howtotell/cfr/report.aspx

    Hope this helps!

     

    AS far as I can see, there is nothing counterfeit about your system.
    Darin may be able to say more – but I’d go for a repair install (you may have to use the Default Key to be able to force it, then change the Key later to the one on your COA sticker).
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 28, 2011 8:26 AM
    Moderator
  • Oh! I know its not counterfeit, I bought it off of Dell.com and it has the Windows 7 label down under!!! :) I also got in touch with Dell support, who basically were fishing around as well (at least they tried vs MGA support asking me to submit this report!) Dell did run "sfc /scannow" which basically confirmed that a bunch of files were corrupted (thats what the sfc scan reported), I'll be getting back in touch with Dell later this evening to see what else they can come up with. One thing I did notice was that msconfig and other utilities displayed "Unknown Publisher" ... I find that strange!!!
    • Edited by Ab Ye Wednesday, December 28, 2011 2:29 PM
    Wednesday, December 28, 2011 2:27 PM
  • "Ab Ye" wrote in message news:34865713-f66d-435c-9391-00ad7f8a38c7...
    Oh! I know its not counterfeit, I bought it off of Dell.com and it has the Windows 7 label down under!!! :) I also got in touch with Dell support, who basically were fishing around as well (at least they tried vs MGA support asking me to submit this report!) Dell did run "sfc /scannow" which basically confirmed that a bunch of files were corrupted (thats what the sfc scan reported), I'll be getting back in touch with Dell later this evening to see what else they can come up with. One thing I did notice was that msconfig and other utilities displayed "Unknown Publisher" ... I find that strange!!!
     
    That suggests that something has severely corrupted the OS – you really need to do that repair install.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, December 29, 2011 1:04 PM
    Moderator
  • Absolute agree about the repair install. I was holding off ... now that I have spent too much time attempting to fix this issue :)
    Thursday, December 29, 2011 1:47 PM
  • "Ab Ye" wrote in message news:7490c9cd-161b-42b6-86e4-307ecfba7995...
    Absolute agree about the repair install. I was holding off ... now that I have spent too much time attempting to fix this issue :)
     
     
    I Know the frustrations – I hate being defeated by things like this, too!
     
    Good Luck!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, December 29, 2011 2:43 PM
    Moderator
  • Just to provide everyone with an update ... I finally had to do a clean install of the OS and obviously that did resolve the issue. Now I have a cleaner, meaner win7 PC Thanks for all your help :)
    • Edited by Ab Ye Thursday, January 5, 2012 8:54 PM
    • Marked as answer by Ab Ye Thursday, January 5, 2012 9:17 PM
    Thursday, January 5, 2012 8:54 PM
  • Thanks for coming back to let us know!

     

    Did you try a repair install first, or was there no option for that?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, January 6, 2012 9:31 AM
    Moderator
  • I did have the option, however Dell Support suggested I do the clean install. I did it also to clean out my system of any possible bugs that may have caused this in the first place. This way I wouldnt be going around in circles!
    • Edited by Ab Ye Friday, January 6, 2012 2:16 PM
    Friday, January 6, 2012 2:15 PM
  • "Ab Ye" wrote in message news:3435218e-20e0-4254-9a88-b8f574661de3...
    I did have the option, however Dell Support suggested I do the clean install. I did it also to clean out my system of any possible bugs that may have caused this in the first place. This way I wouldnt be going around in circles!
     
    Hmm – your reasons for a clean install are a lot better than most ;)
    Dell’s were simply to get you off the line in the shortest possible time :(  I’ve experienced that advice from them for a minor software problem solved by uninstalling and reinstalling a driver.
     
    Thanks for coming back.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, January 6, 2012 2:19 PM
    Moderator
  • :) I'll give the Dell support guy who was working with me more credit simply because he did make an effort to resolve my issue calling me back 3 days in a row with different solutions that I had not found online or thought of (at my convenience I should add) before suggesting that I do the clean install. Maybe I just go lucky. Microsoft MGA support on the other hand was quick to shunt me off to the Counterfiet site without understanding my issue (which incidently I need'nt have submitted). This, I thought was more dissapointing.
    Friday, January 6, 2012 8:07 PM
  • "Ab Ye" wrote in message news:1c2b7c67-9854-46cb-a1dd-e2b1fec60465...
    Maybe I just go lucky. Microsoft MGA support on the other hand was quick to shunt me off to the Counterfiet site without understanding my issue (which incidently I need'nt have submitted). This, I thought was more dissapointing.
     
    I agree with you on that!
    Again, it’s the difference between the operators reading off a script, and actually knowing what they are doing. Unfortunately, in the current climate, you’re more likely to get the former on a phone than the latter:(
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, January 6, 2012 8:10 PM
    Moderator