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Windows 7 64 Bit OEM not genuine anymore? RRS feed

  • Question

  • Hello,

    I can see that many others have experienced the same problem as I. I got a new HDD for my Win 7 computer, got an image of my old HDD using Acronis and now MS thinks my license is no longer valid. I have a new product key which I tried to register using the command prompt but without any luck. Here is my log:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27

    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=

    Windows Product ID: 00426-OEM-8992662-00400

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010100.1.0.001

    ID: {77B8CBC5-034C-489A-88F3-D22B3EE67255}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Ultimate

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\LJE\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{77B8CBC5-034C-489A-88F3-D22B3EE67255}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-3653140930-1539773913-1010262675</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision M4400                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="4"/><Date>20090828000000.000000+000</Date></BIOS><HWID>E4483807018400F8</HWID><UserLCID>041D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>1C603B634B8ED8A</Val><Hash>U1Wi9RFwpaqlw9calfDHo3NUamw=</Hash><Pid>89388-709-4224342-65142</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Programlicenstjänstens version: 6.1.7601.17514

     

    Namn: Windows(R) 7, Ultimate edition

    Beskrivning: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Aktiverings-ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8

    Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Utökat produkt-ID: 00426-00178-926-600400-02-1033-7600.0000-3312009

    Installations-ID: 017163024563321986313541651725685444406485671733458814

    URL till processorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88338

    URL till datorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88339

    URL till användningslicensen: http://go.microsoft.com/fwlink/?LinkID=88341

    URL till produktnyckelcertifikat: http://go.microsoft.com/fwlink/?LinkID=88340

    Ofullständig produktnyckel: P4K27

    Licenstillstånd: Licensierad

    Återstående antal Windows-omaktiveringar: 4

    Betrodd tid: 2011-09-06 14:45:46

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x000000000001EFF0

    Event Time Stamp: 9:6:2011 14:31

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppobjs.dll

    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\sppwinob.dll

    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

    Tampered File: %systemroot%\system32\drivers\spsys.sys

     

     

    HWID Data-->

    HWID Hash Current: PAAAAAIAAQABAAEAAgABAAAABwABAAEAln0MshU/merYq5wHLkmqAnf29H6uKZO+XKgmHh4Xcoq+QUbK

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC DELL   M09    

      FACP DELL   M09    

      HPET DELL   M09    

      MCFG DELL   M09    

      ____ DELL   M09    

      ASF! DELL   M09    

      TCPA

      SLIC DELL   M09    

      SSDT PmRef CpuPm

     

     

    Tuesday, September 6, 2011 12:46 PM

Answers

  • Nope.  You have a Windows 7 Ultimate OEM SLP installation that does not belong on that computer.  You can either install the original Windows operating system (which was likely Windows Vista installed by Dell), or purchase a new "Full Version" edition of Windows 7 and perform a "clean install".

    Note: Attempting to just change the Windows 7 product key is not going to do any good in your case because it is an inadvertant/non-compliant OEM SLP installation.


    Carey Frisch
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 10:29 PM
    Wednesday, September 7, 2011 7:22 AM
    Moderator

All replies

  • From whom did you obtain your OEM SLP copy of Windows 7 Ultimate from?  It appears to be a hacked, counterfeit copy that did not originally come with your Dell Precision M4400 computer.
    Carey Frisch
    Tuesday, September 6, 2011 2:10 PM
    Moderator
  • Carey,

    Darin Smith is back online and has provided an approved statement that he encourages us to use should there be any more victims of this weekend's glitch.  Feel free to use it.

    "There appears to have been an issue with the Product key Activation/Validation servers that only affected a subset of Digitally Distributed Product keys.

    This issue has been corrected and users that were affected by this issue should no longer be seeing this Non-Genuine/Key Blocked error.

    If you do still see this error please try the following:

    1) Reboot and then re-try Activating and/or Validating.

    2) If you still see the issue, please contact Microsoft Assisted Support (at one of the below URLs)

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Thank you,"


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Tuesday, September 6, 2011 11:12 PM
    Answerer
  • OK, thanks Colin!
    Carey Frisch
    Wednesday, September 7, 2011 1:21 AM
    Moderator
  • From whom did you obtain your OEM SLP copy of Windows 7 Ultimate from?  It appears to be a hacked, counterfeit copy that did not originally come with your Dell Precision M4400 computer.
    Carey Frisch

    I don't remember if I'm using the Win that came with the comp. Our previous IT tech could have installed it when it arrived too. You're positive it's a hacked copy!? That sounds really strange. 

    I've gotten a new key from our new IT tech but I can't change the product key from Win so I tried using the command prompt but still no luck. We have a couple of other keys from our MAPS subscription too, so I'm up to my neck in WIn 7 keys but no way of activating them.

     

    Cbarnhorst: Does that apply to my predicament?

    Wednesday, September 7, 2011 6:55 AM
  • Nope.  You have a Windows 7 Ultimate OEM SLP installation that does not belong on that computer.  You can either install the original Windows operating system (which was likely Windows Vista installed by Dell), or purchase a new "Full Version" edition of Windows 7 and perform a "clean install".

    Note: Attempting to just change the Windows 7 product key is not going to do any good in your case because it is an inadvertant/non-compliant OEM SLP installation.


    Carey Frisch
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 10:29 PM
    Wednesday, September 7, 2011 7:22 AM
    Moderator
  • Nope.  You have a Windows 7 Ultimate OEM SLP installation that does not belong on that computer.  You can either install the original Windows operating system (which was likely Windows Vista installed by Dell), or purchase a new "Full Version" edition of Windows 7 and perform a "clean install".

    Note: Attempting to just change the Windows 7 product key is not going to do any good in your case because it is an inadvertant/non-compliant OEM SLP installation.


    Carey Frisch
    It does. When I remove the battery from the computer I can clearly see that the Dell stamp says Win 7 Ult. So that's not the problem. Since we are a major organization the exact copy of Win that came with the comp. isn't possible to find so I gues a re-install is my only option...
    Thursday, September 8, 2011 6:55 AM
  • Carey, the computer's date of manufacture is August 2009 and the SLIC table is Dell.  What are you seeing that identifies this one as copied from a different Dell?
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, September 8, 2011 12:36 PM
    Answerer