Customize CRM folder structure in Outlook RRS feed

  • Question

  • Is there a way to customize the CRM folders that appear in Outlook?  I'm not talking about the 'Workplace' customization options; if a user only wants to see 'Accounts', 'Contacts', and 'Mailing Lists' folders under Microsfot CRM in Outlook, for example, are there settings that can be applied to make this happen?

    Wednesday, January 30, 2008 4:21 PM


  • This is controlled by SiteMap, which is described in the CRM SDK. Differnet SubAreas can be displayed in the Outlook client and the web client via the Client attribute


    Wednesday, January 30, 2008 5:18 PM

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