Re: Microsoft Office 2003 Says invalid product key whenusing office update RRS feed

  • Question

  • I am having the same problem only it pops up for me to enter the product key anytime I am trying to do something with the software.  When I enter in the product key it tells me that it is invalid.  I purchased my copy at the college here locally and I was able to use it for about 2 years but now it will not allow me to.  Please help!!!!!


    Thank you for your time and help and I will wait to hear from you.

    Sunday, June 8, 2008 7:04 AM


  • Solitaire O,


    Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually. 


    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report onto th New Post on this Forum.


    Lori MS

    Tuesday, June 17, 2008 11:20 PM