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  • hello

    i currently installed this windows genuine advantage validation when my computer was having an windows update. i do not want that on my computer and i clicked on search from the start menu. i typed in windows genuine advantage validation and i deleted it and i emptyed my recycle bin afterwards. the next time i opened up my computer, that windows genuine advantage validation was still there!! wat can i do to get rid of that! when i start up it shows up and i dont want to buy it at all!! this is so terrifying. i tried rightclicking on the taskbar and i clicked properties. then i clicked customize and clicked always hide to next that windwos advantage thing. but it still shows up afterwards when i start up! remember, i dont want to buy that product.

    Monday, July 3, 2006 7:19 AM

Answers

  • Lenamuuo,

    From your description it sounds like you are seeing a "software counterfeiting" notice on your computer.

    Please follow these steps for assistance:

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, July 3, 2006 3:48 PM