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Offline/Online missed call message on RCC mode RRS feed

  • Question

  • Hi,

    This is about remote call control again. (OCS + RCC/TR87 + CM). Does anyone know that which RCC gateway on the market right now provides offline/online missed call message feature on OCS with CM integration?. For example, the RCC/TR87 provide the missed call messages by sending emails to MS Outlook when there is a missed call coming in to the phone, regardless whether you login to your MOC or not. Does CUPS provide this feature?

     

    Thank you

    Noppong

    Friday, February 15, 2008 7:47 AM

All replies

  • You must have Exchange 2007 UM integration for missed call notifications to be delivered while a user is offline.  Presumably in an RCC scenario the user would retreive this information from their desktop phone.

    Friday, February 15, 2008 11:40 AM
    Moderator
  • If the system is in RCC mode, I would assume that all missed call information will have to be sent out from (Call Processing) CM or RCC/TR87 gateway, not the voicemail system since the calls may not even hit the voicemail before the users decided to hang up. I read through some of the RCC/TR87 product such as GETS from Genesys and they have these similar types of features that TR87 will send an email notification to Outlook when there is a missed call either offline or online coming in during RCC mode. Wonder other RCC/TR87 products have this type of feature?

     

    -Noppong

    Thursday, February 21, 2008 8:55 PM