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Windows vista ultimate validation error : 0xC004C4A6 RRS feed

  • Question

  •  

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0x0
    Windows Product Key: *****-*****-MQC3K-V8TRY-GT66B
    Windows Product Key Hash: ypACupv9qnTCJ1mNqgYfwcdS22Q=
    Windows Product ID: 89580-006-3561983-71546
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 6c3fb692-804f-46c1-95ae-b7efa753ce74
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>6c3fb692-804f-46c1-95ae-b7efa753ce74</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-GT66B</PKey><PID>89580-006-3561983-71546</PID><PIDType>5</PIDType><SID>S-1-5-21-1712505394-3652348748-2729618417</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080009  </Version><SMBIOSVersion major="2" minor="3"/><Date>20040223000000.000000+000</Date></BIOS><HWID>1E303507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>773C91F6C7F6D86</Val><Hash>ZH6eFFeLbTM5coeuJkd1siih+Ms=</Hash><Pid>89388-707-3625561-65203</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

     

     

    My MS Support request Number  is- 1035973996

     

    Please help!

    Wednesday, May 23, 2007 12:06 AM

Answers

  • If your System Properties window is showing that you're activated and online validation says you're not, please:

    1. Phone activate and speak with a support agent when you’re given the option.  You can start by typing "slui.exe 4" in the search field in the Start Menu and pressing Enter. Follow the prompts through phone activation (be ready for lots of numbers) and then reboot.  The phone activation process takes about 6 minutes.

    2. Once you're done, please revalidate by clicking on "Validate Windows" here: www.microsoft.com/genuine

    After you've validated successfully you can log out and log back in or reboot to get rid of any non-genuine messaging you may be getting.

    If you’ve tried phone activation and you're still reaching the same validation failure page (with error code 0xC004C4A6), please open a free service request by visiting: https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post your confirmation number here.  I'll contact you directly so we can figure out the cause of your issue. 

     If you're not in the US, please also post the name of the support agent who contacts you by e-mail once you've made the free service request.

     Thank you!

    Tuesday, May 29, 2007 10:15 PM

All replies

  • If your System Properties window is showing that you're activated and online validation says you're not, please:

     

    1. Phone activate and speak with a support agent when you’re given the option.  You can start by typing "slui.exe 4" in the search field in the Start Menu and pressing Enter. Follow the prompts through phone activation (be ready for lots of numbers) and then reboot.  The phone activation process takes about 6 minutes.

     

    2. Once you're done, please revalidate by clicking on "Validate Windows" here: www.microsoft.com/genuine

     

    After you've validated successfully you can log out and log back in or reboot to get rid of any non-genuine messaging you may be getting.

     

    If you’ve tried phone activation and you're still reaching the same validation failure page (with error code 0xC004C4A6), please let me know and I'll contact you directly.

     

     Thank you!

     

    Wednesday, May 23, 2007 8:03 PM
  • hi,

    I've tried the phone activation at least twice, once with automated attendant another time with a live agent. My validation attempt still fails with the error i mentioned above. I am in US and the support ticket i opened with microsoft is 1035973996.

    The support agent suggested the following:

    1. Click the Start Button, type "msconfig" (without quotation marks) in the Start Search field and press the Enter key to start System Configuration Utility.

     

    Note: System Configuration Utility requires administrative privileges, please click "Continue" when the User Account Control dialog-box appear.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

     

    3. Click the "Startup" tab and take note of the items that are checked and the items that are unchecked, as we will want to return your computer to this configuration when we are finished.  After you have noted the checked items, click "Disable all".

     

    4. Click OK.

     

    After that, please restart the computer and validate the system again to check if the issue still persists.

     

    NOTE: We can check on Normal Startup in the General tab to roll back to Normal Mode after we get this issue resolved.

     

    Please restart the computer and visit the following website to validate Windows again.

     

    http://www.microsoft.com/genuine/downloads/WhyValidate.aspx?displaylwindowsang=en


    i am still getting the same error during the validation!!


    Wednesday, May 23, 2007 11:27 PM
  • I am also having this same issue and  I have now spent over two hours on the phone with microsoft support. Was there any resolution here?
    Saturday, May 26, 2007 1:42 AM
  • If your System Properties window is showing that you're activated and online validation says you're not, please:

    1. Phone activate and speak with a support agent when you’re given the option.  You can start by typing "slui.exe 4" in the search field in the Start Menu and pressing Enter. Follow the prompts through phone activation (be ready for lots of numbers) and then reboot.  The phone activation process takes about 6 minutes.

    2. Once you're done, please revalidate by clicking on "Validate Windows" here: www.microsoft.com/genuine

    After you've validated successfully you can log out and log back in or reboot to get rid of any non-genuine messaging you may be getting.

    If you’ve tried phone activation and you're still reaching the same validation failure page (with error code 0xC004C4A6), please open a free service request by visiting: https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post your confirmation number here.  I'll contact you directly so we can figure out the cause of your issue. 

     If you're not in the US, please also post the name of the support agent who contacts you by e-mail once you've made the free service request.

     Thank you!

    Tuesday, May 29, 2007 10:15 PM
  • did you read my post carefully? i tried the phone activation method many times and its not working for me. here is my ms support number again:

     

    SRX1035973996

    Tuesday, May 29, 2007 11:14 PM
  • Hi abejohn,

     

    That message was intended for the other user in this post.  I'm in contact with you on e-mail.

    Wednesday, May 30, 2007 5:47 PM