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Visio 2003 is not activated......except it is. RRS feed

  • Question

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    Earlier today, while attempting to get a template from MOO in Word 2007, I got the OGA popup saying Visio 2003 isn't genuine.  Check the detail, it says it's because it's not activated.  Launch Viso, Activate product--"This product is already activated".  Deleted the .dat file and re-activated both Visio 2003 and Office Ultimate 2007.  Same problem.  The basic OGA checker finds no problems with either Windows or Office.  The standalone one gives me this error on Office:

     

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-DJQM8-6BVVT-M2C3W
    Windows Product Key Hash: +N/tAqxUVgq/IZPlpLBs4XpU5NI=
    Windows Product ID: 55274-770-2479355-22039
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {BEB2702C-CC01-4AC6-92A8-5A5E7AA2B4AE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_025D1FF3-171-1_3E121E02-154-80070002_E5ECEA81-80-80070002_B4D0AA8B-865-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BEB2702C-CC01-4AC6-92A8-5A5E7AA2B4AE}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-M2C3W</PKey><PID>55274-770-2479355-22039</PID><PIDType>5</PIDType><SID>S-1-5-21-1085031214-1682526488-839522115</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>965P-DQ6</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F11</Version><SMBIOSVersion major="2" minor="4"/><Date>20070528000000.000000+000</Date></BIOS><HWID>FE9B3F8701846E7B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>65B1E88B4D0DD4</Val><Hash>nn0OB6oSuwrtdox8RLDbJ8+3gDo=</Hash><Pid>72085-746-0691104-55009</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>217960273A6FF78</Val><Hash>7nz7ZiO0onVRybyvxJ/MnG2QMTA=</Hash><Pid>81608-956-4797465-65050</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Do I have to uninstall Visio every time I need to get a template, and reinstall it every time I need to actually use it?

     

    Thanks.

    Monday, January 14, 2008 8:40 PM

Answers

All replies

  • How to troubleshoot problems that you may experience when you try to activate an Office product:

    http://support.microsoft.com/kb/903275/en-us

    Monday, January 14, 2008 9:28 PM
  • I did follow the steps listed under "Method 2" already--basically deleting the activation data and manually reactivating.  But I'm not having a problem trying to activate an Office product.  I'm having trouble trying to use office after everything is fully activated.  No errors come up during activation, the wizard doesn't disappear, the applications don't run in reduced functionality mode.  Everything works fine.  I get the "thank you.  Your Microsoft Product has been Activated" message.  But WGA still fails.

    Monday, January 14, 2008 9:33 PM
  • Run the WGA Diagnostic Test: http://www.microsoft.com/genuine/diag/

     

    Monday, January 14, 2008 9:39 PM
  • As I mentioned in my first post Smile  I ran the diagnostic test, and it said that WGA and Windows were fine, but Office failed because "Microsoft Office Visio Professional 2003:
    Validation Incomplete: Office Must Be Activated".  But I just re-activated Visio an hour ago, and if I try to do it again, it says "this product is already activated".

    Monday, January 14, 2008 10:00 PM
  • Hello Geko29,

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following steps: Open My Computer located on your desktop

     

    1.      Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

    2.      Right click the data.dat file, then click “Delete”.

    3.      This data.dat file is for Office (not OGA)

    4.      Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.

    5.      If product activation was successful try the Office validation again by at :  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

     

    The following Knowledge Base Articles can provide more information for Office Activation issues:

     

    How to troubleshoot problems that you may experience when you try to activate an Office product” http://support.microsoft.com/kb/903275/en-us

     

     

    Activation and registration of a Microsoft product” http://support.microsoft.com/kb/326851

     

    “How to troubleshoot problems that you may experience when you try to activate a 2007 Office product”

    http://support.microsoft.com/kb/919895

     

    “How to activate a license in Office programs” http://support.microsoft.com/default.aspx/kb/828958/en-us

     

     

         Should you need further guidance please post your question/s to the Windows XP General newsgroup forum located here: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=activation&dg=microsoft.public.windowsxp.general&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us.  Thank you for visiting the forum.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Monday, January 14, 2008 10:23 PM