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An unique validation issue with XP PRO new PC RRS feed

  • Question

  • I bought XP PRO about a year ago, installed it on my previous computer, but I had a
     complete HDD and Mobo failure and built a new computer. I was only running XP for maybe
     2 months. I installed the same copy of XP on my new machine but of course it's telling me that
     it's not a genuine copy. Windows works decently but I'm having an issue installing a
     printer/fax/copier and of course I can't update or upgrade to Vista. The OS is OEM and I
     have the COA right in front of me. I ran the diagnostic tool from Microsoft and this is what it
     says:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-J3MDR-JM4W8-YMT6M
    Windows Product Key Hash: yENMwVRSR3SW7heZ4Q7Qb4tZJmM=
    Windows Product ID: 55274-640-5423241-23031
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: a985d763-124f-4283-bfdb-05ea4a9e041e
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.5.526.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>a985d763-124f-4283-bfdb-05ea4a9e041e</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YMT6M</PKey><PID>55274-640-5423241-23031</PID><PIDType>1</PIDType><SID>S-1-5-21-1659004503-492894223-682003330</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-SLI ACPI BIOS Revision 1013</Version><SMBIOSVersion major="2" minor="3"/><Date>20051021000000.000000+000</Date></BIOS><HWID>7B9B38FF01844068</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17121</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>

    Do I need to buy another copy or code? Can this be fixed? Please help!

    Regards,
    Mike
    Thursday, February 15, 2007 10:00 PM

Answers

  • AtlanticSky,

    Right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 8), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are upgrade licenses only and can never be used as the orginal or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on the computer, because the current installation of XP is an unauthorized installation.

    Some more bad news:  The installation of Office XP Pro w/Front Page on the computer is Nongenuine (Office Status:  114 means Nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand that you be given the genuine software you paid for, or a refund.  In any case, please remove the nongenuine installation of Office from your computer.

    The next step in the process is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or some other version?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Thursday, February 15, 2007 10:09 PM

All replies

  • AtlanticSky,

    Right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 8), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are upgrade licenses only and can never be used as the orginal or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on the computer, because the current installation of XP is an unauthorized installation.

    Some more bad news:  The installation of Office XP Pro w/Front Page on the computer is Nongenuine (Office Status:  114 means Nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand that you be given the genuine software you paid for, or a refund.  In any case, please remove the nongenuine installation of Office from your computer.

    The next step in the process is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or some other version?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Thursday, February 15, 2007 10:09 PM
  • It is XP PRO SP 2  

    the COA reads "OEM Software"

    and nothing about the computer manufacturer. I built the pc myself and acquired the software on ebay.

    Friday, February 16, 2007 3:23 AM
  • The Windows XP CD you purchased on eBay may indeed be labeled as an OEM version, but it is not.  You were apparently sold a counterfeit copy of a "volume license" version and not an OEM version.  Your MGA log shows this as "Windows License Type: Volume" and "Validation Status: Invalid Product Key".  To be perfectly blunt, you were unfortunately ripped off by the Ebay seller.
    Friday, February 16, 2007 3:52 AM
    Moderator
  • AtlanticSky,

    First, verify that the PK installed on the computer as represented by the last 15 characters reported by the mgadiag utility match the last 15 characters printed on the COA that you have.  Just want to make sure that the installed Product Key we are pointing fingers at is really the one that's on the COA and the computer.

    Please check the materials you received against the counterfeit Windows materials shown at http://www.microsoft.com/resources/howtotell/en/counterfeit.mspx  If you think the materials that you have may be "high quality counterfeits," please folllow the Get Genuine prompts displayed and take the actions recommended to submit a counterfeit report.  If MS does accept the materials as high quality counterfeits, they will send you a complimentary replacement.

    Friday, February 16, 2007 4:06 AM
  • yeah if it is indeed counterfit, it's as close to perfect as it's going to get. I looked at it VERY closely and it's really authentic. Now that I have a magnifying glass out, I noticed the COA is missing the super tiny print saying "Microsoft Certificate of Authenticity" that makes up the background image of the keyboard.  The PK correctly coincides with the mgadiag utility. Yeah I just did a very close inspection of the COA. It is indeed a counterfeit, but wow they did a top notch job. It's relaly very very close but there are very minute differences. Anyway, so what now? Should I ship it to microsoft? Have to buy a new copy? Any suggestions?
    Friday, February 16, 2007 5:00 AM
  • Hi AtlanticSky,

      I suggest submitting a Piracy Reporting at http://www.microsoft.com/resources/howtotell/ww/windows/what.aspx. If it is a High Quality Counterfeit, you may qualify for a free WGA kit!

    Thanks,
    Darin

    Saturday, February 17, 2007 12:15 AM
  • AtlanticSky,

    Click on the Genuine "star" icon in your notification area (aka system tray) and follow the prompts/links to submit a counterfeit report.

    Saturday, February 17, 2007 12:43 AM