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This copy of windows is not genuine Build 6002 RRS feed

  • Question

  • Had some automatic updates run overnight, one failed and said it was reverting back, now getting this message on my desktop.

    Tried 'Click here to activate windows now' but getting error code 0x80070426.
    Tried 'Change product key' using code from sticker on PC but get same error code 0x80070426

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
    Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
    Windows Product ID: 89578-OEM-7332157-00056
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {B7290A36-DBA0-475D-AF5C-40E5833746A4}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.091208-0542
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 102
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: proxy.iprimus.com.au:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B7290A36-DBA0-475D-AF5C-40E5833746A4}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-183463513-3685344722-350791288</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>9953CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>56KT61AUS</Version><SMBIOSVersion major="2" minor="5"/><Date>20091231000000.000000+000</Date></BIOS><HWID>82303507018400F6</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-56   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>6AD51372CB3FD86</Val><Hash>Yq55exfp4grwQtQTmrqelDtLCAw=</Hash><Pid>89388-707-9983337-65346</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEA6GGAcwBZRG8OP1TyEDPOVcr68vR824NKvlysVgK0

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TC-56  
      FACP            LENOVO        TC-56  
      HPET            LENOVO        OEMHPET
      MCFG            LENOVO        OEMMCFG
      SLIC            LENOVO        TC-56  
      OEMB            LENOVO        TC-56  
      ASF!            AMD           SB600ASF
      TCPA            LENOVO        TBLOEMID
      SSDT            A M I         POWERNOW


    I have tried to start the Software Licensing Service but get the following even when I run as Administrator ?

    C:\Windows\system32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.

    A system error has occurred.

    System error 5 has occurred.

    Access is denied.
    Friday, March 12, 2010 10:02 AM

Answers

  • Hello Iceman90,

     
    The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      It appears that you have already tried these steps, but please read thru them and confirm these are the exact steps you have tried. 

      After the steps are the possible error codes you could receive and my suggestion on how to handle them.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.There are a few things you can try to resolve this issue

     

    a.    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

                                              i.    Login to Vista in Normal Mode (not safe mode)

                                            ii.    Launch an Internet Browser

                                           iii.    Type: %windir%\system32\ in the browser's address field

                                           iv.    Scroll down till you find the file cmd.exe

                                            v.    Right-click the file and select 'Run as Administrator'

                                           vi.    In the CMD window, type: sfc /scannow

                                          vii.    Reboot twice and see if that resolves the issue.

     

    b.    repairing Windows using System Restore:

                                              i.    Reboot Vista into Safe Mode

                                            ii.    Click the ‘Start’ button

                                           iii.    In the Start Search field, type: System Restore and hit “Enter” keyboard key

                                           iv.    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

                                            v.    Click the "Next" button.

                                           vi.    Reboot back into Normal mode

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

     

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    Thank you,
    Darin MS

    Friday, March 12, 2010 11:53 PM
  • Some more info on the CBS.log, searched for "Cannot repair"

    ---------- CBS.LOG
    [1365]2010-03-14 10:37:40, Info                  CSI    00000152 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version =
     6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, Version
    Scope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeN
    ame neutral, PublicKey neutral in the store, hash mismatch
    [1368]2010-03-14 10:37:45, Info                  CSI    00000154 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version =
     6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, Version
    Scope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeN
    ame neutral, PublicKey neutral in the store, hash mismatch
    [1776]2010-03-14 10:40:05, Info                  CSI    000001ab [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version =
     6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, Version
    Scope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeN
    ame neutral, PublicKey neutral in the store, hash mismatch
    [1779]2010-03-14 10:40:05, Info                  CSI    000001ad [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version =
     6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, Version
    Scope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeN
    ame neutral, PublicKey neutral in the store, hash mismatch
    • Marked as answer by Iceman90 Saturday, March 20, 2010 11:09 PM
    Sunday, March 14, 2010 1:00 AM

All replies

  • Hello Iceman90,

     
    The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      It appears that you have already tried these steps, but please read thru them and confirm these are the exact steps you have tried. 

      After the steps are the possible error codes you could receive and my suggestion on how to handle them.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.There are a few things you can try to resolve this issue

     

    a.    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

                                              i.    Login to Vista in Normal Mode (not safe mode)

                                            ii.    Launch an Internet Browser

                                           iii.    Type: %windir%\system32\ in the browser's address field

                                           iv.    Scroll down till you find the file cmd.exe

                                            v.    Right-click the file and select 'Run as Administrator'

                                           vi.    In the CMD window, type: sfc /scannow

                                          vii.    Reboot twice and see if that resolves the issue.

     

    b.    repairing Windows using System Restore:

                                              i.    Reboot Vista into Safe Mode

                                            ii.    Click the ‘Start’ button

                                           iii.    In the Start Search field, type: System Restore and hit “Enter” keyboard key

                                           iv.    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

                                            v.    Click the "Next" button.

                                           vi.    Reboot back into Normal mode

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

     

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    Thank you,
    Darin MS

    Friday, March 12, 2010 11:53 PM
  • I tried to restart the Software Licensing Service using both methods and got the same System Error 5.

    Then, following your advice, did the system scan using sfc /scannow

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some of them.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log

    C:\Windows\system32>

    Saturday, March 13, 2010 11:56 PM
  • Some more info on the CBS.log, searched for "Cannot repair"

    ---------- CBS.LOG
    [1365]2010-03-14 10:37:40, Info                  CSI    00000152 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version =
     6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, Version
    Scope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeN
    ame neutral, PublicKey neutral in the store, hash mismatch
    [1368]2010-03-14 10:37:45, Info                  CSI    00000154 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version =
     6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, Version
    Scope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeN
    ame neutral, PublicKey neutral in the store, hash mismatch
    [1776]2010-03-14 10:40:05, Info                  CSI    000001ab [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version =
     6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, Version
    Scope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeN
    ame neutral, PublicKey neutral in the store, hash mismatch
    [1779]2010-03-14 10:40:05, Info                  CSI    000001ad [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version =
     6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, Version
    Scope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeN
    ame neutral, PublicKey neutral in the store, hash mismatch
    • Marked as answer by Iceman90 Saturday, March 20, 2010 11:09 PM
    Sunday, March 14, 2010 1:00 AM
  • FYI - progress update

    Tried to do a system restore from the oldest recovery point. It hung and after waiting for a day to see if anything happened, I restarted my PC only to get the blue screen of death everytime I start windows in normal mode. Tried then to do a startup repair which detected problems but could not fix them.

    Eventually, I did a restore back to factory settings which gave me a clean install back to 12 months ago when I bought the PC. Then used a backup to restore user files. Everything seems to be working now (Windows Vista is genuine and has been activated, etc).

    No idea what the cause was, but had to reinstall to fix it.

    Hope this helps others who have the same set of circumstances.

    This thread can now be closed.

    Saturday, March 20, 2010 11:17 PM