Was valid a week ago, but am not valid now... RRS feed

  • Question

  • We purchased two new computers three weeks ago with Windows Vista Ultimate. When I went through this process a week ago to get the Epson printer for the Ultimate purchase free after rebate, the validation went smoothly. I lost my rebate paper, however, and am now unable to get it because Microsoft shows my computer as not valid anymore. I tried this on the second computer as well and am getting the same message.


    The rebate form for the printer needs to be returned soon (I think within 15 days of purchase), but I cannot do that now. I made the purchase over a week ago, got it a couple of days ago, and am worried I will not be able to collect on the rebate.





    Diagnostic Report (1.7.0095.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-W7CHK-HJ8DM-78THP
    Windows Product Key Hash: hVd2r3L8/wgoITRtw7tZCDtCi+g=
    Windows Product ID: 89580-OEM-7300567-87570
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    CSVLK Server: N/A
    ID: {3B62500C-D0C8-48A6-8111-0F8F92AA5278}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3B62500C-D0C8-48A6-8111-0F8F92AA5278}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-78THP</PKey><PID>89580-OEM-7300567-87570</PID><PIDType>3</PIDType><SID>S-1-5-21-2814128268-854938957-3856410260</SID><SYSTEM><Manufacturer>-</Manufacturer><Model>N/A                                            </Model></SYSTEM><BIOS><Manufacturer>COMPAL          </Manufacturer><Version>1.15</Version><SMBIOSVersion major="2" minor="4"/><Date>20071226000000.000000+000</Date></BIOS><HWID>BD303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Compal</OEMID><OEMTableID>CRESTLNE</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002


    Wednesday, July 2, 2008 1:43 PM


  • Dear mygeek911,

    Thank you for your interest in the Buy Local program. These offers are temporarily "expired" while we upload the new expiration dates. Please try redeeming the offer again in a couple days.


    If you continue to have problems, please let us know and I will work with you to resolve the issue.


    Thank you,


    Wednesday, July 2, 2008 4:25 PM