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Backup cleanup doesn't clean up RRS feed

  • Question

  • I'm running WHS with the English language version of PP1, which I installed at the time it was released.  July?  My server is a homebuilt Pentium 4.

     

    My last few automatic backup cleanups haven't cleaned any of my failed backups.  I've tried to run Backup Cleanup manually, and here's what I observe when I do so:

    • after clicking Cleanup Now, I see the usual progress bar in the Backup Cleanup and Database Repair section of the WHS Settings dialog box.
    • I also see the cleanup progress displayed in the right side of the status bar at the bottom of the WHS Console window.
    • Once the cleanup reaches 5%, the progress notification disappears from the WHS Console window.  The progress bar stays in the WHS Settings dialog box, and is still there after closing/opening WHS Settings, AND after closing/reconnecting to the WHS Console.
    • The progress bar never moves after this point, and the backups marked for deletion never get deleted.

    I have the WHS Toolkit installed.  I've checked the HomeServerConsole{datestamp}.log file after dumping it to \\server\software\LogsCopy, and I've included it below (from my most recent cleanup attempt - started about 0830 hrs and cancelled when I got home from work at 1955 hrs.

     

    Can anyone please help me make sense of what's going on, why my backups aren't cleaning correctly (they ARE still being created correctly, as far as I can tell), and whether I can fix this without doing a reinstallation and hopefully without losing all of my previous backups?

     

    Thank you very much for your help!

     

    Created at 20/08/2008 8:38:37 a.m.
    ***** Started at 20/08/2008 8:38:37 a.m. ***
    ***** Started at 20/08/2008 8:38:37 a.m. ***
    [1]080820.083857.6718: Error: Client d6647cad-64d5-4690-ae1c-87385f5afd57 not found by BackupHelpers.FindClient
    [1]080820.083857.6875: Error: Client Microsoft.HomeServer.HomeServerConsoleTab.Health.ClientNotFoundException: d6647cad-64d5-4690-ae1c-87385f5afd57
       at Microsoft.HomeServer.HomeServerConsoleTab.Health.BackupHelpers.FindClient(ConfigurationRoot configurator, Guid pcGuid)
       at Microsoft.HomeServer.HomeServerConsoleTab.Health.BackupHelpers.FindClientNoThrow(ConfigurationRoot configurator, Guid pcGuid) not found by BackupHelpers.FindClient
    [1]080820.083858.9062: Error: Error -2147023728 in SendMessage
    [9]080820.083902.2343: Error: Backup percentage is -2147483648
    [9]080820.083902.2500: Error: Cannot invoke RefreshData for HealthControl
    [5]080820.083902.2812: Error: Cannot invoke RefreshData for HealthControl
    [10]080820.083905.2343: Error: Backup percentage is -2147483648
    [10]080820.083905.2343: Error: Cannot invoke RefreshData for HealthControl
    [1]080820.083909.3437: Error: Cannot invoke RefreshData for HealthControl
    [1]080820.083909.3437: Error: Error -2147023728 in SendMessage
    [9]080820.083912.2500: Error: Backup percentage is -2147483648
    [12]080820.083933.2343: Error: Backup percentage is -2147483648
    [14]080820.084103.7500: Error: Backup percentage is -2147483648
    [1]080820.084111.7343: Error: Error -2147023728 in SendMessage
    [1]080820.084121.1875: Error: Error -2147023728 in SendMessage
    [1]080820.085124.9062: Error: Client d6647cad-64d5-4690-ae1c-87385f5afd57 not found by BackupHelpers.FindClient
    [1]080820.085124.9062: Error: Client Microsoft.HomeServer.HomeServerConsoleTab.Health.ClientNotFoundException: d6647cad-64d5-4690-ae1c-87385f5afd57
       at Microsoft.HomeServer.HomeServerConsoleTab.Health.BackupHelpers.FindClient(ConfigurationRoot configurator, Guid pcGuid)
       at Microsoft.HomeServer.HomeServerConsoleTab.Health.BackupHelpers.FindClientNoThrow(ConfigurationRoot configurator, Guid pcGuid) not found by BackupHelpers.FindClient
    [30]080820.085126.7500: Error: Backup percentage is -2147483648
    [30]080820.085129.7500: Error: Backup percentage is -2147483648
    [1]080820.085129.7500: Error: Client d6647cad-64d5-4690-ae1c-87385f5afd57 not found by BackupHelpers.FindClient
    [1]080820.085129.7500: Error: Client Microsoft.HomeServer.HomeServerConsoleTab.Health.ClientNotFoundException: d6647cad-64d5-4690-ae1c-87385f5afd57
       at Microsoft.HomeServer.HomeServerConsoleTab.Health.BackupHelpers.FindClient(ConfigurationRoot configurator, Guid pcGuid)
       at Microsoft.HomeServer.HomeServerConsoleTab.Health.BackupHelpers.FindClientNoThrow(ConfigurationRoot configurator, Guid pcGuid) not found by BackupHelpers.FindClient
    [31]080820.085137.2500: Error: Backup percentage is -2147483648
    [1]080820.085137.2500: Error: Client d6647cad-64d5-4690-ae1c-87385f5afd57 not found by BackupHelpers.FindClient
    [1]080820.085137.2500: Error: Client Microsoft.HomeServer.HomeServerConsoleTab.Health.ClientNotFoundException: d6647cad-64d5-4690-ae1c-87385f5afd57
       at Microsoft.HomeServer.HomeServerConsoleTab.Health.BackupHelpers.FindClient(ConfigurationRoot configurator, Guid pcGuid)
       at Microsoft.HomeServer.HomeServerConsoleTab.Health.BackupHelpers.FindClientNoThrow(ConfigurationRoot configurator, Guid pcGuid) not found by BackupHelpers.FindClient
    [32]080820.085157.7500: Error: Backup percentage is -2147483648
    [1]080820.085157.7500: Error: Client d6647cad-64d5-4690-ae1c-87385f5afd57 not found by BackupHelpers.FindClient
    [1]080820.085157.7500: Error: Client Microsoft.HomeServer.HomeServerConsoleTab.Health.ClientNotFoundException: d6647cad-64d5-4690-ae1c-87385f5afd57
       at Microsoft.HomeServer.HomeServerConsoleTab.Health.BackupHelpers.FindClient(ConfigurationRoot configurator, Guid pcGuid)
       at Microsoft.HomeServer.HomeServerConsoleTab.Health.BackupHelpers.FindClientNoThrow(ConfigurationRoot configurator, Guid pcGuid) not found by BackupHelpers.FindClient
    [22]080820.085327.8281: Error: Backup percentage is -2147483648
    [33]080820.085628.2500: Error: Backup percentage is -2147483648
    [1]080820.195517.6406: Error: Error -2147023728 in SendMessage
    Wednesday, August 20, 2008 8:22 AM

Answers

  • Kelly42, you should file a separate bug report on Connect.
    Thursday, August 21, 2008 4:14 AM
    Moderator

All replies

  • Probably you client backup database is corrupted. Have you tried opening backups for one or more clients?

     

    If you also want help the WHS team please start with filing a bug report on the Windows Home Server Connect Feedback site. Then

     

    1. Can you please check the version info, Windows Home Server Console, Settings Menu, Resources. If you have the final release of PP1 installed version number should be 6.0.1800. If not you're probably running a PP1 beta version. In that case please uninstall the beta and upgrade to the latest version of PP1.

     

    2. If this doesn't fix things please try using the Repair Function (only present when you installed PP1) to try and repair the backup database.

     

    3. Next option would be to delete all backups and start from scratch. This will almost certainly fix it, however you will loose all backups

     

     

    Wednesday, August 20, 2008 9:06 AM
    Moderator
  • See this thread http://forums.microsoft.com/WindowsHomeServer/ShowPost.aspx?PostID=3728126&SiteID=50

    Your error report looks remarkably similar
    Wednesday, August 20, 2008 12:47 PM
  • Hi brubber - thanks for your quick response.

     

    I have indeed tried opening backups (in fact I had to restore a corrupted font file from my earliest backup) and had no problems with this.  I am running the release version of PP1 (as stated in my first message) and my version numbers are all 6.0.1800.0.  I have repaired the database twice but have not seen any improvement in backup cleanups.

     

    What's more likely to work: deleting all of my precious backups (and not being able to clean them), or perhaps a server reinstall keeping data and backups intact?

     

    I will file a bug report as suggested - thanks!

    Wednesday, August 20, 2008 7:48 PM
  • Well, before deleting the Backups, you could export them to another location. The details of how to accomplish this is explained in Technical Brief for Backup & Restore, available here.

    That way, you could try the backup deletion to see if that works, before moving on to the server re-install.

     

    Colin

     

    Wednesday, August 20, 2008 7:59 PM
    Moderator
  •  Kelly42 wrote:

    What's more likely to work: deleting all of my precious backups (and not being able to clean them), or perhaps a server reinstall keeping data and backups intact?

     

    My feeling is that deleting the backups is the best option. If you want / need to preserve your backups do as Colin suggested in his post. Please note that this is an educated guess. Which of the two is the best option to fix it depends on the exact cause. If my guess is right there is some kind of error in the database which prevents backup cleanup from finishing. If this correct server reinstall will preserve the error.

     

    If however there's a problem in the software or some erroneous setting the in the registry server reinstall is most likely to fix it. Instead of server reinstall you could also try and uninstall PP1, check if this solves your problem, then reinstall PP1 and check again.

     

    Please file the bug report before you start fixing things!

    Wednesday, August 20, 2008 9:52 PM
    Moderator
  •  brubber wrote:

    Probably you client backup database is corrupted. Have you tried opening backups for one or more clients?

     

    If you also want help the WHS team please start with filing a bug report on the Windows Home Server Connect Feedback site. Then

     

    Thank you brubber.

     

    Yes, Kelly42, please file a bug for this issue and include client and server CABS. The toolkit will pull the CABs for you and you can find information on how to do that here:

     

    https://connect.microsoft.com/WindowsHomeServer/content/content.aspx?ContentID=8535

     

    Thank you

    Lara Jones [MS]

    Wednesday, August 20, 2008 10:13 PM
    Moderator
  • Hi - thank you all for your comments and suggestions.

    Lara, I filed my CABs this morning as a validation of existing bug
    327155 which seemed very very similar.
    https://connect.microsoft.com/WindowsHomeServer/feedback/Validation.aspx?FeedbackID=327155

    server CAB 502111611
    client CAB 502112051 (I wasn't able to include this number in the original submission)

    Please let me know if you would prefer this listed as a new bug instead.  Thank you!
    Thursday, August 21, 2008 2:12 AM
  • Kelly42, you should file a separate bug report on Connect.
    Thursday, August 21, 2008 4:14 AM
    Moderator
  •  Kelly42 wrote:
    Hi - thank you all for your comments and suggestions.

    Lara, I filed my CABs this morning as a validation of existing bug
    327155 which seemed very very similar.
    https://connect.microsoft.com/WindowsHomeServer/feedback/Validation.aspx?FeedbackID=327155

    server CAB 502111611
    client CAB 502112051 (I wasn't able to include this number in the original submission)

    Please let me know if you would prefer this listed as a new bug instead.  Thank you!

     

    Hi Kelly42,

     

    Ken is correct, we really need a new bug report. The bug reports may look similiar but we prefer to do the duping in our database.

     

    Thank you!

    Lara Jones [MS]

    Thursday, August 21, 2008 5:05 PM
    Moderator
  • I have what seems to be the very same problem. I posted to Connect https://connect.microsoft.com/WindowsHomeServer/feedback/ViewFeedback.aspx?FeedbackID=357533 over a month ago and got zip for a solution. I will follow this thread in hopes that you find a resolution.
    Thanks
    Friday, August 22, 2008 9:55 PM
  • To update readers on my question:

    I filed the requested bug report with the WHS team immediately, and have received no response after what is now a couple of weeks.  Meanwhile, my backups still aren't cleaning.  I regularly miss backups (for reasons that aren't germane to this post - it's been happening throughout the life of my system, while the backup cleanup problem is very new).  Consequently I have what is now a large number of backups in need of cleaning.

    I have decided to delete all of my backups as suggested above.  I'll let you know whether this "fixes" the problem.

    I have to say that I am a little disappointed in the lack of response from the WHS team when I posted my bug on Connect.  Everyone here was really quick to point out that I should do so, and I'm all for providing lots of information to the WHS team, but it didn't resolve my problem.
    Thursday, September 4, 2008 8:29 PM