locked
status: at risk RRS feed

  • Question

  •  

    My onecare states that it ends 01/09/2009 and yet I'm "at risk" and need to renew now?

     

    Does that mean it tried to renew, and when it went to bill me for it, there were insufficient funds to cover it at the time and didn't update the program?

     

    Is it even safe to be online when it's at risk?

    Wednesday, October 1, 2008 5:10 AM

Answers

  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Wednesday, October 1, 2008 3:16 PM
    Moderator

All replies

  • Hello Mike, you should not be getting a renewal notice this far before expiration. Check to see that your computer date and time are set correctly.

    Wednesday, October 1, 2008 1:36 PM
    Moderator
  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Wednesday, October 1, 2008 3:16 PM
    Moderator