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Office Activation Problem RRS feed

  • Question

  • Hi im having a similar issue.

    I have legit copies of XP Pro and Office XP Pro (SP3) installed, I have the CD's with their licences in front of me.  I have not reinstalled or changed anything.

    Windows XP validated just fine - however when I click "Validate Office" it jsut takes me to the page (http://www.microsoft.com/genuine/office/nonGenuine.aspx?displaylang=en&Error=101&PartnerID=404&sGuid=4fe52edf-5865-4cfa-80fc-7680ab2cc63a) that says

    "Office Genuine Advantage

    Understand your validation results
    Many customers are surprised to learn that their Office software cannot be classified as genuine. Our goal is to help you understand the reasons why your copy did not pass validation, and to show you how you can address this situation. Click here"

    I found that it says that my Office is not activated (which it is and has been since I installed it a couple years ago) and so cannot be validated.  When I open any of my office progs. (Word, Excel, Powerpoint etc) and click Activate Now... suprise suprise...
     
    it responds with what it should - namely - "This Product has already been activated."

    I am not receiving any other errors.  Mind you when I installed the latest "automatic updates" which started this whole process my machine crashed and when it restarted it reported that it had just recovered from a "serious" error - i think that I allowed it to report the error to MS, but i really cant recall 100%.

    I wonder whether this is the USUAL MICROSOFT half-baked bs and i just dont know why i am suprised or let myself get annoyed by it... but that stupid little icon in the bottom right of my screen is beyond irritating.

    Any insight on this problem would be great.

    • Split by Stephen Holm Tuesday, February 10, 2009 9:11 PM Splitting your post into separate thread.
    Tuesday, February 10, 2009 7:06 AM

Answers

  • Hello Steve,

    Please follow the steps outlined below, the Microsoft Genuine Advantage Diagnostic Tool website will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the Microsoft Advantage Diagnostic Tool:

    http://go.microsoft.com/fwlink/?linkid=52012

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Microsoft Office.

    1. What edition/version of Office do you have? To find your edition/version click Start, Word Options, Resources, About,there you should find the title of your edition.

    ·         Office Basic

    ·         Office Standard

    ·         Office Home and Student

    ·         Office Mobile

    ·         Office Small Business

    ·         Office Professional

    ·         Office Professional Plus

    ·         Office Enterprise

    ·         Office Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Office Genuine Advantage (WGA) program forums. We look forward to working with you.

     

    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Saturday, February 14, 2009 12:22 AM
    Tuesday, February 10, 2009 11:16 PM